Installing the Tiger Elite Printer Driver Over a


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Installing the Tiger Elite Printer Driver Over a

Network


Note:

  • Prior to installing this printer driver please remove any old version of the driver you may have before continuing with the install. For instructions on how to uninstall your old driver please refer to the troubleshooting section.




  • Do not plug in the embosser to power before you are instructed to do so. If you have already connected the power cable to the printer and an outlet, disconnect it before beginning the driver installation process.




  • If you wish to install your embosser with a pre-determined static IP address, you will need to connect and install the embosser locally to disable DHCP and assign the desired IP address before proceeding with these installation instructions (see the instructions for connecting locally on our web page). To allow the embosser to automatically select an available IP address on your network, proceed with the installation instructions. Once the embosser is installed, disable DHCP to prevent the embosser from acquiring a new IP address later. (See Troubleshooting section for more information).

To install the embosser over a network:

1) Turn off the ViewPlus(R) embosser and connect a network cable from the printer's network port to a local network port.

2) Double-click the exe file to run it.

3) On the first installation screen, select "Next" to begin the installation process.

4) A user license agreement is displayed. To continue with installation, you must accept the terms of the license agreement and select "Next".





5) Select "Install" on the next screen to install the driver.





6a) Windows Vista or Windows 7: A dialog may pop up asking you if you would like to install device software from ViewPlus Technologies. Choose "Install".



6b) Windows XP: A dialog may pop up informing you that the software has not passed Windows Logo testing. Select "Continue Anyway".





7) You will be presented with an option to run the Network Printer Installation Utility. Check this box and select "Finish".

8) Turn on the embosser.

9) On the next screen, select the printer model you are installing from the list, then select one of the following options:

  1. If you already know the host name or IP address of the printer you are installing, select the "Host Name or IP Address:" radio button, specify the host name or IP address in the appropriate blank and choose "Next".

-or-

b-1) If you do not know the host name or IP address of the printer you are installing, select the "Automatically detect network printer" radio button and choose "Next".







b-2) A list of the printers found on the local network will appear. Select the appropriate one, matching the MAC address from the list to the one on the printer's serial number sticker if necessary, and choose "Next".



10) A dialog informing you that the printer has been successfully installed will appear. Choose "OK".



11) Restart the computer.

 





Troubleshooting

To assign a pre-selected static IP address:

  1. Connect the embosser locally via a USB cable and install it.




  1. Now, with the printer still connected locally, go to Start, then Printers and Faxes. Select the printer, right-click and choose Properties. Go to the Service tab and select Ethernet Settings.




  1. Uncheck the Enable DHCP box so that the IP Address field is available. Type the IP address you have selected into the IP address field. If your network administrator has instructed you to use a specific subnet mask and/or gateway, fill in these fields as well. When you are finished filling in the information, choose Apply. The printer should beep to acknowledge your changes. Choose OK to close the dialog.




  1. Now you can disconnect the USB cable and connect your network cable.




  1. Go to Start, then ViewPlus. Select the Elite/Premier folder and choose Network Printer Installation Utility from the drop-down menu. Follow the prompts to install the printer using the IP address you selected. The installation will proceed from Step 9a in the installation instructions above.




  1. If you want, you may remove the local printer installation by deleting it from the Printers and Faxes list.

To remove previous versions of Tiger printer drivers released prior to August 31, 2010:

1) Navigate to http://downloads.viewplus.com/drivers/tiger-clean-up/.

2) Download the Tiger Clean Up file.

3) Run Tiger Clean Up.





4) A dialog box will pop up informing you that this utility will remove old Tiger and ViewPlus embosser files from the computer. Choose "OK".



5) When the files have been deleted, another dialog box will pop up informing you that the files have been removed. Choose "OK".



To remove previous versions of Tiger printer drivers released after August 31, 2010:

1) From the Windows Start menu Programs list, select the ViewPlus folder. Select the printer driver and choose "Uninstall" from the drop-down menu.

2) Restart the computer.

If you encounter an error installing the embosser:

1) Make sure that the embosser is connected by USB for local installs or to the network for network installs, and that you are turning on the embosser when instructed to do so.

2) Try removing previous drivers, restarting the computer and installing again according to the directions above.

 



If you need to contact technical support, please provide the following information:

1) The embosser model

2) The embosser serial number, located on a sticker on the back of the embosser

3) The method by which you are attempting to install the embosser (USB, network)

4) The operating system on the computer on which you are trying to install (Windows XP, Vista and 7 are supported)

5) A detailed description of the problem

ViewPlus technical support is available online at http://www.viewplus.com/contacts/contact-support/, by email at support@viewplus.com or by phone at 866.836.2184

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