User Centered Design


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NameUser Centered Design
A typeUser
manual-guide.com > manual > User




1001 E WT Harris Blvd P-218
Charlotte, North Carolina 28213
dk@danceofthebee.com


buzz.danceofthebee.com
425/891-8452




I am a user advocate and evangelist. Whether evaluating, testing, designing or developing, I work from the perspective of the user. Accessibility principles improve usability, and a well-designed site is more accessible.

I explore ways that Gamification, Information Architecture, Human Computer Interaction principles, Accessibility and User Experience practices can make for a delightful experience for the human at the other end of the process.

I am an effective communicator at all levels and a strong leader and team member. My subject matter expertise includes user experience design, usability, gamification, information architecture, accessibility, site structures, navigation, wireframes, prototyping, scenarios, standards-compliant front-end development, and expertise with design and office software.

Software


Photoshop

Illustrator

InDesign

Dreamweaver

Axure

MS Expression Blend

MS SketchFlow

MS Visual Studio

MS SharePoint / Designer

MS Visio

MS Office

FileMaker Pro

HP Application Lifecycle Management

Team Foundation Server

Programming


Agile

CSS

HTML / HTML5

XHTML

Waterfall

XML

XAML

Design


Best Practices

Content Architecture

Content Management

Design Patterns

Desktop & Mobile

Ecommerce

Gamification

Information Architecture

Interaction Design

Personas & Scenarios

Prototyping

Usability Testing

User Centered Design

User Experience

Visual Design

W3C Web Standards

Wireframing

Accessibility


Section 508

WCAG 2.0

Microsoft Accessibility Standards

JAWS

VoiceOver

Testing

Validation

Training

Remediation

UX Designer/Developer and Accessibility Specialist August 1999 – Present


West Coast Creative Incorporated California, Oregon, Washington, Maryland

Lead designer, developer and Subject Matter Expert for sites and promotions for government entities, businesses and non-profits.

  • Designed and created mobile reference sites for accessibility.

  • ARIA properties, states and roles reference at ariahelp.org.

  • Accessibility reference at accessibilityhelp.org

  • Created reference sites for accessibility and user experience design (under development).

  • Accessibility reference at accessibilityresources.org

  • User Experience reference at westcoastcreative.org

  • Trained staff at CalPERS (State of California) on accessibility testing procedures.

  • Acted as Subject Matter Expert for accessibility testing and issues.

  • Identified appropriate testing procedures and processes.

  • Created road map and check points for accessibility testing for web application using Section 508 standards.

  • Trained staff on identifying and reporting deficiencies.

  • Created a prototype for Coalfire to track the client and auditor experience for an auditing tool for a governance and compliance firm. This prototype was designed primarily for use on a tablet device.

  • Captured requirements using documentation, training and interviews

  • Created interactive prototype using Axure prototyping tool.

  • Worked with a team at Bioclinica to create an application to manage after-market clinical research for a pharmaceutical manufacturer. Responsible for the layout of the screens, look and feel, writing the CSS code, and applying the CSS to the ASPX files.

  • Created screens for the application using paper and Photoshop.

  • Authored CSS and Master Pages using SharePoint Designer and Visual Studio

  • Edited screen layout for a better User Experience.

  • Worked with National Institute for Standards and Technology (NIST) to establish standards for accessibility in cloud computing.

  • Researched accessibility with mobile device and made recommendations for standards for mobile applications used by employees of the federal government.

  • Acted as Subject Matter Expert for Get Well Network to evaluate their software for compliance with Section 508 Accessibility Standards. Performed comprehensive evaluation of client-facing and back-end interfaces for hospital-based program that manages patient communication, education and entertainment.

  • Recommended remediations and approaches to the development team in order to improve the patient experience for those with various disabilities.

  • Worked with Collabera as Subject Matter Expert and Accessibility Champion to create an Accessibility Audit for Microsoft’s educational sites. After an initial evaluation, defined the steps necessary to provide an accurate, detailed report that listed violations, prioritized each violation, and suggested a remediation for each violation.

  • Created a database that mapped Microsoft’s Accessibility Standards to WCAG 2.0 and Section 508 guidelines.

  • Created personas, scenarios and test cases, and mapped them to the standards.

  • Trained and educated overseas team on Accessibility issues and testing practices.

  • Defined test cases based on Microsoft Accessibility Standards (MAS 2.0).

  • Evaluated and recommended the best approach for each test case. Prepared and provided reports, results and data.

  • Presented my efforts to executives and decision-makers, recommending a blend of automatic and manual testing.

  • Collabera won the contract based on my creation, design and presentation. I led the offshore (India) team in testing efforts.

  • Developed identity, website and marketing materials for non-profit Matriarchal Awareness of Domestic violence Against Men (M.A.D.A.M.).

  • Created an online community with chat, blogging, forums, scholarly articles, and a donation gateway.

  • The site was used in an undergraduate course in Human Services for Cappella University.

Environment: Action Script, Agile, Axure, Cloud Computing, CSS, Dreamweaver, FileMaker Pro, Flash, HTML, Illustrator, Javascript, JAWS, JQuery, Joomla, MS Access, MS Excel, MS Expression Studio, MS SharePoint, MS SharePoint Designer, MS Visual Studio, MS Word, MySQL, Open Source, Orca, Photoshop, Scenarios, Use Cases, VoiceOver, Word Press, XHTML, XML

Soft Skills: Accessibility Training, Accessibility Testing, Collaboration, Communication, Content Management, Creation of raster and vector graphics, Cross Browser Development and Testing, Documentation, Ecommerce, Information Architecture, Content Architecture, Lead Role, Mobile, Organization, Presentation, Project Management, Prototyping, Requirements Gathering, Screen Design , Troubleshooting, Usability Research and Testing, User Centered Design, Web Analytics, Wireframing

Portfolio available at buzz.danceofthebee.com

Corporate sites: westcoastcreative.org / accessibilityresources.orgc
Mobile sites: ariahelp.org and accessibilityhelp.org

Accessibility Expert November 2015 – Present

TIAA-CREF Charlotte, North Carolina

Provided expert accessibility consultation for site and mobile apps.

  • Completed an accessibility audit of the main site (tiaa-cref.org)

  • Reviewed accessibility procedures and recommended a more streamlined, consistent approach.

  • Worked with accessibilty and development teams to find effective solutions.

  • Tested mobile apps for iOS and Android

Environment: AMP, JAWS, MS Excel, MS Outlook, MS SharePoint, MS Word, VoiceOver, Web Accessibility Toolbar

Soft Skills: Collaboration, Communication, Documentation, Organization, Presentation

Accessibility Expert May 2015 – August 2015

University of Minnesota Minneapolis, Minnesota

Provided expert counsel for accessibility testing of their PeopleSoft application’s accessible overlay.

  • Completed analysis of accessibility testing efforts for trends and patterns in order to recommend a more streamlined approach.

  • Created a testing plan for in-house testing of accessibility features.

  • Tested PeopleSoft application and reported findings, making recommendations for creating accessible code.

  • Worked with staff and disabled students to create an accessible version of the site.

Environment: JAWS, MS Excel, MS Outlook, MS SharePoint, MS Word, PeopleSoft, VoiceOver, Web Accessibility Toolbar

Soft Skills: Collaboration, Communication, Documentation, Organization, Presentation

User Experience Designer/Accessibility Expert December 2014 – March 2015

T-Mobile Bellevue, Washington

Created wireframes for phone, tablet and desktop. Responsible for the layout of the screens, look and feel, and documentation. Led efforts for accessibility training and testing.

  • Created interactive annotated wireframes for mobile, tablet and desktop using Axure.

  • Created Accessibility Implementation Plan with recommended approach to training, testing, remediation and regression testing.

  • Authored accessibility training for designers, developers, content creators and team members.

  • Presented accessibility concepts to managers and stakeholders.

  • Reviewed design guide, wireframes, HTML and final code for compliance with WCAG 2.0 and Section 508 guidelines.

Environment: Agile, Axure, Ecommerce, MS PowerPoint, MS Outlook, MS SharePoint, MS Word, Rally

Soft Skills: Collaboration, Communication, Documentation, Lead Role, Organization, Presentation, Wireframing

User Experience Designer January – June 2013

Microsoft Redmond, Washington

Worked with team to create an application to track the release of research efforts for the Microsoft Research team. Responsible for the layout of the screens, look and feel, and documentation.

  • Created wireframes for the application using paper and SketchFlow.

  • Authored CSS and Master Pages using SharePoint Designer

  • Authored User Interface Design Guide for the application.

  • Worked with team to capture all requirements and recommendations in the screens.

Environment: Agile, Illustrator, MS Excel, MS Outlook, MS SharePoint, MS SharePoint Designer, MS SketchFlow, MS Word, MS Visual Studio,

Soft Skills: Collaboration, Communication, Documentation, Lead Role, Organization, Prototyping, Wireframing

User Experience Designer August – October 2012

Microsoft Redmond, Washington

Worked with a small, dynamic team to create an application to track onboarding and offboarding tasks for the Microsoft Research team. Responsible for the layout of the screens, look and feel, and documentation.

  • Created wireframes for the application using paper and SketchFlow.

  • Created look and feel for the application using Photoshop.

  • Authored User Interface Design Guide for the application.

  • Worked with team to capture all requirements and recommendations in the screens.

Environment: Agile, MS Excel, MS Outlook, MS SketchFlow, MS Word, Photoshop

Soft Skills: Collaboration, Communication, Documentation, Lead Role, Organization, Prototyping, Wireframing

508 Specialist March– July 2012

Department of Veteran Affairs Washington, DC (telecommute)

  • Remedied violations of Section 508 Accessibility Guidelines in ASP.NET, DotNetNuke environment.

  • Acted as Subject Matter Expert for accessibility issues.

Environment: ASP.NET, DotNetNuke, JAWS, MS Excel, MS Outlook, MS Word, MS Visual Studio, Telerik Rad Controls

Soft Skills: Accessibility, Collaboration, Communication, Documentation, Organization, Training

UI Designer and Accessibility Specialist December 2011 – March 2012

State of California Legislative Data Center Sacramento, California

  • Designed interface for Bill Analysis System application using Expression Blend and XAML.

  • Acted as Subject Matter Expert for accessibility testing and issues.

  • Created road map and check points for accessibility testing for applications and websites using Section 508 standards.

Environment: Accessibility Toolbars, Agile, JAWS, MS Expression Blend, MS Outlook, MS SharePoint, MS Team Foundation Server, MS Word, MS Visual Studio, Photoshop, XAML

Soft Skills: Accessibility, Training, Communication, Design, Documentation, Organization, Presentation

Software Engineer - User Interface November – December 2011

Hewlett Packard Austin, Texas

  • Designed logo, portal and interface for Digital China’s Customer Support application.

  • Met with Business Analysts, managers and developers to determine requirements.

  • Participated in design sessions to determine the best way to present information, alerts, work flow and various options.

  • Created high-fidelity screen comps of portal, data entry and read-only pages.

  • Presented design to managers for review and revision.

  • Collaborated on HTML and CSS development of front end code.

Environment: HTML5, MS Outlook, MS SharePoint, MS Visio, MS Word, Photoshop

Soft Skills: Communication, Design, Documentation, Organization, Presentation

Software Engineer - User Interface September 2011 - November, 2011

UTi Portland, Oregon

  • Created wireframes for freight forwarding system for UTi using Microsoft Visio.

  • Met with Business Analysts and developers to determine requirements and technology needs, review wireframes and validate wireframes.

Environment: MS Excel, MS Outlook, MS SharePoint, MS Visio, MS Word,

Soft Skills: Communication, Design, Documentation, Organization, Presentation

User Interface Designer May 2011 - September 2011

California Employment Development Division Sacramento, California

  • Developed screens for UIMOD (Unemployment Insurance Modernization) Project using Visual Studio ASPX.

  • Created and developed HTML interactive prototypes for presentation to client.

  • Ensured that all screens meet Graphical User Interface standards.

  • Served as Subject Matter Expert for Section 508 Accessibility standards, presenting issues and remediations for compliance.

Environment: ASP.NET, CSS, HTML, MS Excel, MS Outlook, MS SharePoint, MS Visual Studio, MS Word,

Soft Skills: Documentation, Organization, Section 508 Accessibility, Standards Compliance,

Site is available at edd.ca.gov

User Interface Developer January-April 2011

Hewlett Packard Boise, Idaho

  • Worked on Atlas project for redesign of HP’s shopping site.

  • Created wireframe schematics and page details using Visio and Excel.

  • Organized requirements and added them to Caliber RM.

Environment: Caliber RM, MS Access, MS Excel, MS Outlook, MS Visio, MS Word

Soft Skills: Documentation, Ecommerce, Information Architecture, Organization,

Site is available at shopping.hp.com

Information Architect November-December 2010

City of Portland Bureau of Technology Services Portland, Oregon

  • Reviewed site architecture, interviewed content owners to determine content areas and areas needing improvement.

  • Made recommendations to improve usability, streamlining and structuring content and keeping content up to date.

  • Recommended archiving/deleting outdated and irrelevant content and restructuring existing content.

  • Served as subject matter expert regarding information architecture and usability.

Environment: HTML, MS Office, MS Visual Studio,

Soft Skills: Information Architecture, Interviewing, Requirements Gathering, Usability, User Centered Design

Site is available at portlandonline.com/bts

Front End Web Developer June-August 2010

Wisconsin Physician Services Madison, Wisconsin

  • Redesigned site and migrated content for the WPS Medicare site for J5 MAC Part A and J5 MAC Part B content areas.

  • Created JavaScript for AMA license acceptance to show once every 23 hours on every page.

  • Converted top menus to CSS-driven tabs with two-level dropdown navigation.

  • Created code to highlight current page in top and left navigations using include files and CSS.

  • Reworked the training section for better flow of information.

  • Worked with stakeholders to add functionality and improvements recommended by Foresee’s analysis.

  • Served as subject matter expert regarding design and usability best practices.

  • Trained staff to maintain and update site.

  • Met with Medicare team to determine priorities and review progress.

Environment: CSS, Dreamweaver, HTML5, Illustrator, JavaScript, SHTML

Soft Skills: Cross Browser Development and Testing, Information Architecture, Lead Role, Presentation, Section 508 Compliance, Training, Usability, User Centered Design

Site is available at wpsmedicare.com

Web Developer 3 / Graphic Designer September 2009 – June 2010

Microsoft Redmond, Washington

  • Designed interface for internal reports for MTPS error reporting site.

  • Designed screen comps for subscription download site.

  • Updated CSS for MSDN Library lightweight site.

  • Created style guide for MSDN Library lightweight site.

  • Designed PowerPoint slides for training presentation, resulting in a better graphical representation of the material.

Environment: CSS, HTML, Illustrator, MS Expression Studio, MS PowerPoint, MS Team Foundation Server, MS Visio, MS Visual Studio

Soft Skills: Cross Browser Development and Testing, Documentation, Ecommerce, Icon Creation, Screen Comps, Wireframing

User Interface Designer April – November 2008

Farmers New World Life Insurance Mercer Island, Washington

Lead designer for website for a new product. Collaborated with design, development and marketing teams to create a fresh new user interface that resulted in an accessible, visually appealing site where new agents can easily complete applications and track client information.

  • Created graphics and code (html and css) for LifeNet, the agent intranet.

  • Created wireframes, site maps and prototype to enhance the human factor experience.

  • Reviewed ASP.NET and C# code with developers in Visual Studio’s Team Foundation Server (TFS) for optimal markup and integration.

  • Created media and ad banners and buttons.

  • Designed graphics and code for agent promotions.

  • Created and presented an interactive quiz for World Usability Day

Environment: ASP.Net, CSS, Flash, HTML, Illustrator, Javascript, MS Team Foundation Server, MS Visual Studio, Photoshop, XHTML, XML

Soft Skills: Cross Browser Development and Testing, Data Integration, Documentation, Ecommerce, Icon Creation, Information Architecture, Lead Role, Online Application, Presentation of Concepts and Designs, Presentation, Prototyping, Requirements Gathering, Site Maps, User Centered Design, Wireframing, W3C Standards,

Web Developer April 2007 – April 2008

State of California ISAWS Project Sacramento, California

Created a publicly accessible site conforming to State of California standards.

  • Revised intranet site to reflect new state template.

  • Converted user manuals to HTML format so that links worked consistently. Created an index for each manual for easy navigation and usability.

  • Initiated review and redesign of secure login area to comply with stricter security standards.

  • Validated site for W3C and Section 508 compliance.

Environment: ASP.NET, CSS, Dreamweaver, Javascript, MS Visual Studio, Photoshop, XHTML

Soft Skills: Information Architecture, Lead Role, Requirements Gathering, Section 508 Accessibility, Secure Login Processes, Site Validation, W3C Standards,

This project has been migrated and is no longer live.


Certified in Personas & Scenarios 2013

Udemy Online

Certified Gamification Designer 2013

Udemy/Engagement Alliance Online

Certified Usability Tester 2011

Ohio University Online

Certified Accessibility Specialist 2008

Section508.gov Online

Business Administration, Bachelor of Science 2001

University of Phoenix Fairfield, California

GPA 3.6

Skillpath Training

Completed courses in Web 2.0 Fundamentals, JavaScript Client-Side Scripting and Advanced XML.

  • Member of International Association of Accessibility Professionals

  • Member of Adobe Developer Connection

  • Member of Interactive Design Association

  • Member of International Webmasters Association

  • Member of Web Design & Developers Association

  • Member of Web Standards Group

  • Certified in MS PowerPoint (Master), MS Word (Master), Fireworks, Interpersonal Communications (Master), Adobe Photoshop (Master), RDBMS Concepts, Web Development Concepts, CSS2, Business Writing and Web Design Concepts (Master) (transcript 2876924 at brainbench.com)

  • Completed Lay Counseling Certification Program at The Life Center - 2003

  • Completed Advanced Lay Counseling Certification Program at The Life Center – 2004


  • I am a solutions provider. It is my practice to analyze a situation, gather information, and work with a team to decide upon and implement the best course of action.

  • I am a skilled designer. My experience in design compels me to provide a solution that is aesthetically appealing.

  • I am a perpetual learner, constantly improving my skills. I study, analyze, research and discuss the best approach to a situation before and during implementation.

  • I am self-motivated and directed, organized and able to get projects "up and running."

  • I am a competent instructor and resource person with classroom and individual training experience.

  • I love a challenge and enjoy bringing order to chaos.




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