This document contains information for the firmware revision number 20120113 08. 120. 4


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HP LaserJet 2400 Series Firmware Readme
Product Name(s): HP LaserJet 2420, HP LaserJet 2430

Model Number(s): Q5954A, Q5956A, Q5957A, Q5959A, Q5961A, Q5962A, Q5964A
IMPORTANT NOTE:

 “This firmware version installs code signing verification functionality. Firmware signed by HP guarantees the integrity and authenticity of the code; meaning that the firmware was produced by HP (authenticity) and that the firmware has not been altered in any way (integrity). “
ATTENTION:  Once this firmware has been applied to your printer or multifunction device it CANNOT BE DOWNGRADED to a previous version of firmware.
BACKGROUND:  It is important to note that Code Signing Verification functionality has been provided with this version of firmware and will be provided with all future versions of firmware, therefore, the ability to downgrade to a previous version of firmware no longer exists.

This document contains information for the firmware revision number 20120113 08.120.4.

HP Fleet Release Designation: CPE 11.3 Final Release

Table of Contents
Description

What is included in a Remote Firmware Update (RFU)?

Who needs this firmware?

Determining the current version level of your firmware
Enhancements and Fixes provided with this firmware revision

Enhancements and Fixes provided with the previous revision/s
Installation Instructions

Updating firmware to a single device

Using FTP from Internet Explorer

For Windows Systems:

Using FTP:

For Unix systems:

For Macintosh systems:

Using HP Web JetAdmin 7.x or 8.X

Using HP Web JetAdmin 10.X

Expected device messages during an update

Troubleshooting a Firmware Update

System Requirements

Technical Assistance

Customer Support

Internet

Additional Information

Legal Statements

Trademark Notices

License and Copyright


Description
This Readme file provides specific installation instructions and other information you should know before you perform a firmware update for your HP LaserJet Series printer or MFP.  Installation instructions are provided for Single and Multiple Printer Updates.
This document provides specific update, installation and troubleshooting information. For additional information on the device features, refer to the online user guide found on the Windows Printing System Installer CD-ROM that came with your printer or at hp.com.

What is included in a Remote Firmware Update (RFU)?

The HP LaserJet Printer Remote Firmware Update file available from the hp web site contains firmware for the printer, embedded JetDirect (if applicable), HP paper handling accessories used with the device in one convenient download file.  When the Remote Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine and all connected accessories are upgraded.

Who needs this firmware?

Similar to Hewlett Packard providing improved software for your HP LaserJet Printer or MFP, Hewlett Packard provides firmware updates for your printer periodically through its supported lifecycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below. These updates are available on the HP support web site.

Determining the current version level of your firmware

To determine the current level of firmware installed on the device:

  1. Go to the printer’s control panel.

  2. Press the green checkmark button.

  3. Use the arrow keys and select the "INFORMATION" selection on the control panel.

  4. Use the arrow keys and select the "PRINT CONFIGURATION" selection.

  5. Press the green checkmark button to print the Configuration Page.


On the printed CONFIGURATION page look in the section marked "Device Information" for the firmware date code.  The firmware date code will look something like this:   20040322 07.000.0

Enhancements and Fixes provided with this Firmware revision, 20120113 08.120.4

NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE INCLUDED WITHIN THE MOST CURRENT REVISIONS.
IMPORTANT NOTE:

 “This firmware version installs code signing verification functionality. Firmware signed by HP guarantees the integrity and authenticity of the code; meaning that the firmware was produced by HP (authenticity) and that the firmware has not been altered in any way (integrity). “

ATTENTION:  Once this firmware has been applied to your printer or multifunction device it CANNOT BE DOWNGRADED to a previous version of firmware.

BACKGROUND:  It is important to note that Code Signing Verification functionality has been provided with this version of firmware and will be provided with all future versions of firmware, therefore, the ability to downgrade to a previous version of firmware no longer exists.

Enhancements:
Base Product:


  • No New Updates.


Embedded Jetdirect:


  • No New Updates.



Fixes or improvements:

This firmware provides fixes or improvements for following issues:
Base Product:


  • No New Updates.


Embedded Jetdirect:


  • No New Updates.



COMPONENT

FIRMWARE VERSION

HP LJ 2420/2430

20120113 08.120.4

Embedded Jetdirect:

V.33.25.FF



Changes provided with previous firmware revisions
Enhancements and Fixes provided with this Firmware revision, 20090624 08.113.0
Enhancements: None provided in this release
Fixes or improvements:

Fixes or improvements for the following issues are provided by this firmware release: (Datecode: 20090624 08.113.0)



  • The Russian localization incorrectly reports “Overheating” instead of “Warming Up”




  • You may see a 49.4C02 error at power on when a user-defined media type is assigned to the 500-sheet input tray




  • In rare cases, multiple email alerts may be sent from the printer




  • You may see a 49.4C02 or 49.4C06 error with direct PDF printing




  • Possible postscript errors with specific files




  • You may see a 49 service error when printing from Acrobat Reader 8.1




  • A security vulnerability, described in HP Security Bulletin HPSBPI02398 SSRT080166, is fixed in this release.



Current firmware revisions included in this firmware bundle (Version 08.113.0)

COMPONENT

FIRMWARE VERSION

HP LJ 2420/2430

20090624 08.113.0

Embedded Jetdirect:

V.33.15.FF








Changes provided with previous firmware revisions
Changes with this revision of firmware: 20070410 08.112.3

ENHANCEMENTS

"Alternative Letterhead Mode" functionality has been added to the printer. Letterhead media may be installed in the paper tray for duplexing, but the paper will also simplex properly when this feature is enabled.

The ability to disable the Parallel and USB ports has been added if the customer desires this functionality. This capability is enabled via the Embedded Web Server.

The ability to create and store a print job without the requirement of a PIN number has been added with this revision of firmware. To enable this feature you need both this revision of firmware and a new, yet to be released, print driver.

Embedded JetDirect Firmware version v33.15.FF is included in this bundle of firmware.

FIXES

Resolved the situation where older versions of Embedded JetDirect firmware (included with the RFU bundles) was overwriting newer Embedded JetDirect firmware currently installed on the printers.

Improved the font width characteristics of some fonts.

Corrected the situations where it was possible to lose job formatting data in the print job stream.

Corrected the situation wherein if the IP Address Configuration Method, in your Embedded JetDirect configuration parameters, was set to "Manual" verses DHCP, you were unable to upgrade your printer's firmware properly.

Job performance, printing PDF files with the HP PostScript Emulation printer driver, has been improved.

Corrected PML usage situations.

Several "49.xxxx" error situations have been resolved.

The following changes were implemented with firmware revision 20060425 08.111.1

ENHANCEMENTS

The following new functionality or features are provided by this firmware release (08.111.1).

Removed unused network Port 8900.

The JetDirect Inside (internal networking device) firmware is upgraded to V.28.63.

Provided general stability updates.

FIXES

The following fixes or improvements are provided by this firmware release (08.111.1).

Corrected several conditions that would cause 49.4C02 errors.

Printing from Firefox or Safari in Mac OS 10.3 and 10.4;

Printing with long file names (longer than 50 characters)

Repaired the Embedded Web Server so that would send both a Toner Low and a Toner out e-mail alert message at the same time.

Resolved control panel message issues including the incorrect help message appearing for Tray Exclusive mode.

Asian 2-byte fonts no longer have an "escapement" issue.

Repaired a printing error that occurred when duplexing a print job with duplicate PCL duplex commands.

Fixed USTATUS behavior when USTATUS=VERBOSE.

Installation Instructions
NOTE:  Please be aware that an update in some circumstance may require ten minutes or more to complete.

Upgrading firmware to a single device

You can send an .RFU update to a device at any time; the device will wait for all I/O channels to become idle before cycling power.
Please print a configuration page prior to performing any firmware update. To print the configuration page:


  1. Go to the printer’s or MFP’s control panel.

  2. Press the “Administration” Icon on the touch screen.

  3. Select the "INFORMATION" selection on the touch screen.

  4. Select "CONFIGURATION/STATUS PAGES”.

  5. Select “CONFIGURATION PAGE”.

  6. Select the “Print” button.

On the printed CONFIGURATION page look in the section marked "Device Information" for the firmware date code.  The firmware date code will look something like this:   20040322 48.001.0
NOTE: If the firmware update involves a change in the format of NVRAM, the NVRAM settings will be lost and must be set again by the customer.
The elapsed time for an update depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize.  The I/O transfer time will depend on a number of things including the speed of the host computer sending the update and the I/O method (parallel, or network).

The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed.  Finally, any print jobs ahead of the .RFU job in the queue will be printed before the .RFU update is processed.
NOTE: When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.
Using FTP from Internet Explorer:

Take note of the TCP/IP address on the configuration pages.
NOTE: This method is not recommended with Windows Vista or if Internet Explorer 7 is installed on your pc due to frequent timeouts. A stand-alone FTP client program is recommended for Windows Vista.
NOTE: Make sure that the printer is not in Power save mode.  Also, make sure that any error messages are cleared from the control panel display.

 

  1. Insure the "Enable folder view for FTP sites" box is checked on the Advanced tab under Tools/Internet Options.

  2. Open the browser and type ftp://192.168.0.90 (this is an example).

  3. Use the TCP/IP address of the printer from step 1).  The display will show a folder labeled Port 1.

  4. Open Windows Explorer and navigate to the directory where the .rfu file is located.

  5. Drag the rfu file from Windows Explorer to the Port 1 folder in step 2.

  6. Verify the printer’s control panel displays “Performing Upgrade”


NOTE: When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.


For Windows Systems:

If the device is shared on the network, then the following command can be issued from a command prompt:
copy /b FILENAME \\SHARENAME\PRINTERNAME
where FILENAME is the name of the .RFU file, is the name of the machine, from which the printer is being shared, and
is the printer's share name (do not type the angle brackets).
If the device is attached locally, then the .RFU file can be sent directly to the printer with a COPY command from a command prompt or DOS window:

Using USB
Before you can send a firmware upgrade through the USB port, you need to know the name of the computer the printer is connected to, and you need to enable printer sharing. These steps are for Windows® XP. Other versions of Windows operating systems are similar, with slightly different operations.

How to find out the name of your computer:

  1. Click the Start button, Programs, Accessories, System Tools, and then choose System Information.

  2. You will find your computer’s name in the right window-pane next to System Name.

  3. Write down this name as it will be needed later.

How to share the connected printer:

  1. Click the Start button, Settings, then Printers and Faxes.

  2. Right-click the printer you need to send the upgrade to, then choose Sharing…

  3. Choose the radio button labeled Share this printer.

  4. Type a name for the share. Make it short and easy to remember.

  5. Click Apply and write down the share name, as it will be needed later.

  1. For example: “HP LaserJet mfp”

  2. How to send the firmware upgrade using a USB connection:

  1. Open a DOS Command Prompt (in Windows NT® 4.0, 2000, or XP, click Start, Run, then type CMD and press OK, or in Windows 9x click Start, Programs, Accessories, and then click MSDOS Prompt.) and locate the directory where you saved the firmware file.

  2. Type: copy /b filename \\computer name\share name

  1. For example: copy /b ljXXXXmfpfw_0X.00X.X.rfu \\computer1\HP LaserJet mfp printer

  1. Press Enter.


NOTE: When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.
Using FTP:

If your HP LaserJet product uses a direct network connection, you can use file transfer protocol (FTP) to update your HP LaserJet firmware.  Take note of the TCP/IP address on the configuration pages.
NOTE: Make sure that the printer is not in Powersave mode.  Also, make sure that any error messages are cleared from the control panel display.


  1. Open a DOS command window on your computer.

  2. Type ftp (for example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90).

  3. Press ENTER on the keyboard.

  4. When prompted for user name and password press ENTER for each.

  5. Type bin at the >prompt.

  6. Press ENTER.

  7. Type: put
    where
    is the location where the .RFU file was downloaded from the Web. For example, type:


put C:\LJXXXX\ljXXXXFW.RFU


  1. Press ENTER.

  2. Type "bye" at the command prompt once the download process begins and the firmware is updated on the printer

  3. Press ENTER to exit the FTP session.


NOTE: When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.
For Unix systems:

Any method that delivers the .RFU file to the printer will work, including:
$ cp /home/yourmachine/FILENAME /dev/
where XXXX is the appropriate parallel device; and where /home/yourmachine/FILENAME contains the .RFU file.


For Macintosh systems:
Mac OS X System (ftp)


  1. Open the Terminal application found in the Utilities folder; a terminal window will appear.

  2. After the % symbol enter following information:


ftp <>(example - % ftp 192.0.0.192)
The terminal window will list that you are connected to the printer and the JD FTP Server is Ready.

  1. Press the enter key twice.  Both the Username and Password can be blank

  2. Enter the following information after ftp>:


put <
>
(Example - ftp> put /users/computername/Desktop/laserjet_fw.rfu)
Note: To ensure that the entire proper path to the .rfu file is placed in the put command, type in put and a space, then click and drag the .rfu file on to the terminal window.  The complete path to the file will be placed after the put command.
NOTE: When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page and verify that the new firmware has been installed.



Remote firmware update using the HP Printer Utility (Macintosh OS X)
The HP Printer Utility is a software program that gives you access to the product in Mac OS X.
The HP Printer Utility is available in Mac OS X V10.3 and later. The HP Printer Utility does not work when it is installed by using the AppleTalk protocol.

Use IP, Bonjour, Rendezvous, or a USB connection to enable the HP Printer Utility.
The HP Printer Utility can be found on the Administrator software CD (“Admin CD”) that came with the product.

If you do not have the CD, you can obtain the HP Printer Utility by downloading the latest product installer from the following Web sites:

www.hp.com/support/cljcm6030mfp or www.hp.com/support/cljcm6040mfp
Complete the following steps:


  1. Open the HP Printer Utility:

  2. (OS X v 10.4 and 10.5) The utility can be found in the Application/Utilities folder by choosing the HP Printer Selector.

  3. (OS X v 10.3) The utility can be found in the Library/Printers/hp/Utilities folder. 

  4. Choose your printer from the list, Press Select and continue with step 7.

    1. If a list does not appear, click on the printer icon in the lower left corner.  

    2. Choose your printer from the list, Press Select and continue with step 7.

  5. If the product does not appear, click More Printers…. The Connection Type screen will appear.

  6. Choose the connection type (USB or TCP/IP). Choose the product name or enter in an IP address.

  7. On the Connection Type screen, click Add. The Select Printer screen will now appear.

  8. Choose your printer from the List and Press Select.

  9. You are now in the HP Printer Utility.

  10. Select Update Firmware on the left side of the window, click Choose, browse to firmware upgrade file, and then click Open.

  11. On the Update Firmware screen, click Update.


Using HP Web JetAdmin 7.x or 8.X

Download the appropriate firmware update file from hp.com to a folder on your PC or the Web JetAdmin server.


  1. Start Web JetAdmin 7.x or 8.x.

  2. From the Navigation section of the screen, select the "Device management" selection from the dropdown menu.  This is located in the top left hand section of the window.

  3. Choose the "Device List " folder and select one of the following  depending on what list your device/s are located under:

  • All Devices

  • Ungrouped Devices

  • New Devices

You can also select the "Device Groups" folder if a device group has been created for the device/s you want to update


  1. Once you have selected you list or group that your device is located in highlight the device/s you want to update from populated Device List or Device Groups List on the right hand section of the window. 

  2. Select "Update Printer Firmware from the Device Tools drop down on the top right hand section of the window.

  3. Click the "Browse" button and locate the correct firmware image.

  4. Select the file and Click on the "OK" button.

  5. Select the "Update" button, found in the lower right portion of the window to start the update process.


NOTE:  Do not turn printer off during the update process!  When the update process is complete, the printer will automatically reboot. If the firmware update process fails, Web JetAdmin will provide notification with a page (screen) of information regarding the reason(s) for failure. A link will be provided to attempt the process again.

Using HP Web Jetadmin 10.x



NOTE: HP Web Jetadmin can be configured to get firmware details from hp.com directly. Use Tools, Options, Shared, Network, HTTP to add HTTP proxy details (if needed) and to enable “Allow download”. “Allow download” is required for HP Web Jetadmin to communicate with the Internet. Once these settings are enabled, HP Web Jetadmin may be able to get firmware listing and firmware image files directly from HP.com if this is allowed on the network where HP Web Jetadmin is running.


  1. Start Web Jetadmin 10.x

  2. From the “Device Management” section, select "All Devices” (or the appropriate device group). An “All Devices” list will appear in the center window.

  3. Find your device in the list, or type the IP address of the device in the Quick Device Discovery section in the lower-left of the screen (this will highlight your device in the device list). You can sort the device list by clicking on a column name at the top.

  4. If your device list is sorted my model number, you may select multiple devices with the same model number by Control-Click or Shift-Click.

  5. Right-click on the device and select “Upgrade firmware…”.

  6. An Upgrade Firmware window will appear. Select “Device firmware” and click “Next”

  7. A list of available firmware will appear. If the correct version is listed, click “Next”, and the upgrade process will start.


If the correct firmware version does not appear on the list, you will need to manually upload it. New firmware may be available on an FTP site prior to appearing on hp.com. The instructions below allow you to upload a RFU file from your local PC to WJA 10:


  1. Click on “Firmware/Firmware Repository” in the “Device Management” pane

  2. A “Firmware Repository” window will appear in the center of the screen

  3. Click on “Upload” in the upper-right of the window

  4. Browse to the .rfu file on your local PC

  5. Click “Upload”

  6. Once the .rfu file is uploaded, go back to step 2 in the first section and complete steps 2 through 6.


NOTE:  Do not turn printer off during the update process!  When the update process is complete, the printer will automatically reboot. If the firmware update process fails, Web JetAdmin will provide notification with a page (screen) of information regarding the reason(s) for failure. A link will be provided to attempt the process again.

Expected device messages during an upgrade
The device displays three messages during a normal update process:


Printer message

Explanation

RECEIVING UPGRADE

Displayed from the time the device recognizes the beginning of an .RFU update until the time the printer has verified the validity and integrity of the .RFU update

PERFORMING UPGRADE

Displayed while the device is actually reprogramming the DIMM with the .RFU update

WAIT FOR PRINTER TO REINITIALIZE  

Displayed from the time the device has finished re-programming the code until the printer reinitializes.


NOTE: To verify that the firmware update succeeded, print a Configuration page from the printer's control panel and verify the firmware datecode shown on the Configuration page is the same as the datecode of the .RFU file you downloaded.

Troubleshooting a Firmware Update

The following table lists causes and results for possible interruptions to the firmware update.


CAUSE

RESULT

Job cancelled from printer control panel

No upgrade has occurred.

Resend upgrade

Break in I/O stream during send

(for example, parallel cable removed)

No upgrade has occurred.

Resend upgrade.

Power cycle during RECEIVING UPGRADE   

No upgrade has occurred.

Resend upgrade.

Power cycle during UPGRADING PRINTER   

Resend upgrade.

Power cycle during WAIT FOR PRINTER TO REINITIALIZE

Upgrade completed.


Print jobs sent to the printer while an update is in process will not interrupt the update.
The following table lists possible reasons for the failure of a Remote Firmware Update and the corrective action to take for each situation.


REASON FOR FIRMWARE UPDATE FAILURE

CORRECTIVE ACTION

.RFU file corrupted     

The device will recognize that the file is corrupted and will reject the update. Download the image again from the http://www.hp.com Web site and send the new file to the printer.

Wrong printer model

The device will recognize the model in .RFU file mismatch and will reject the update. Download the correct image from the http://www.hp.com Web site and send it to the printer.

Update interrupted.

No updated has occurred.  Resend the upgrade package.



System Requirements

The RFU upgrade requires a network or USB port connection



Technical Assistance

Some of the services below are provided for the United States only.  Similar services to those listed below are available in other countries.  See your printer's user guide or call your local authorized HP dealer.




Customer Support

See your printer's user guide or call your local authorized HP dealer.

Internet

An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products.  Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice.


  • URL for HP LaserJet CP3525 Series Support: http://www.hp.com/go/cljcp3525_firmware

        • URL for Software and Support: http://www.hp.com/go/support

        • URL for Access HP: http://www.hp.com

        • FTP address: ftp.hp.com

Login: anonymous

Password: your Internet email address

Additional Information

Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers other online services, fax services, and other online support.



Legal Statements

Trademark Notices

  • MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server 2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.

  • PostScript is a registered trademark of Adobe Systems Incorporated.

  • Quark and QuarkXpress are trademarks of Quark Inc.

  • Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc.

  • The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

  • Novell is a registered trademark of Novell, Inc., in the United States and other countries.

  • Netscape Navigator, is a registered trademark of Netscape Communications Corporation in the United States and other countries.




License and Copyright

© Copyright 2004 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.  HP shall not be liable for technical or editorial errors or omissions contained herein

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