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EXCHANGE TICKETING MANUAL





Revalidation and

Exchange Manual
The World’s Leading provider

of informed travel choice

Copyright© July 2007

Worldspan Training and Development London

Worldspan® is owned by

Travel Transaction Processing Corp.

1. ELECTRONIC TICKET REVALIDATION

Process an Electronic Ticket Revalidation 1.1

2. EXCHANGE TICKETING
Exchange Ticket 2.2

Electronic Ticket Exchange Reverse – Via Daily Documentation Log 2.11
Electronic Ticket Exchange Reverse – Via Coupon Status Display 2.12

ELECTRONIC REVALIDATION HELP ETREVAL


INFO ETREVAL
An Electronic Revalidation provides a means to notify the validating carrier when there is a change to an itinerary that does not affect the fare.
Worldspan does not validate fare rules when a revalidation is processed. It is the agent’s responsibility to check the fares rules prior to processing a revalidation.
Not all airlines provide the ability to perform Electronic Revalidations. Below is an example of a PNR, which was ticketed for travel from Boston to Heathrow, 21st September, and the new travel date is 22nd September.
The amendment(s) to the flight itinerary in the live PNR must be completed before attempting to process the revalidation.
COUPON STATUS DISPLAY

TICKET 1259999427003 FREEDMAN/PMR 4F9GCR/1P/IKM 9966816

CPN FROM/TO FLT DATE FBC STATUS

1 LHRBOS BA239 19SEP07 S2 OPEN FOR USE

2 BOSLHR BA214 21SEP07 S2 OPEN FOR USE
>ETR VIEW TICKET DATA ( )

>ETR VOID ELECTRONIC TICKET ( )

>ELECTRONIC REFUND AUTHORIZATION REQUEST ( )

>ETR REVALIDATION ( )
Position your cursor

here and

Response:

REVALIDATION

CURRENTLY VIEWING 001 OF 001

TICKET E1259999427003 FREEDMAN/PMR 4F9GCR/1P/ 9966816

CPN FROM/TO FLT DATE FBC PNR SEGMENT:

>VIEW

1 LHR BOS BA239 19SEP07 S2 ( )

2 BOS LHR BA214 21SEP07 S2 (2 )

ACTION (P) MU/MD/MT/MB P/PROCESS H/HELP E/EXIT
Type P to process and Type PNR segment number

requiring revalidation

Response:

REVALIDATION PROCESSED
The ETA is updated to reflect the flight coupon has been revalidated.
Example

ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION

1.BA I 14SEP07 171001 ETR 1259999427003 - FREEDMAN/PMR

2.BA RV 16SEP07 180034 ETR 1259999427003 - FREEDMAN/PMR




Date re-validation Time re-validation was

was processed processed(local time)

EXCHANGE TICKETING



The process to perform an Electronic Exchange is almost identical to a Paper Exchange transaction. The main difference is the ticket entry. The start of the entry to issue an Electronic Ticket Exchange is EZE, a paper ticket exchange is EZT
Worldspan does not validate fare rules when an exchange ticket is processed. It is the agent’s responsibility to check the fares rules prior to processing an exchange ticket.

PRICE PNR HELP BSPEXCH




A ticketing record must be created in order to perform an exchange transaction. Use the pricing method Rate Desk Price to create the ticketing record.
N.B. Refer to page 2.6 for an alternative method of pricing if all of the flight coupons are unused at the time of performing the exchange transaction.

4/R Start RATE DESK pricing
4/X Segments with transfer connections
4/S Segment Data for the new ticket - Fare Basis Codes

- Validity Dates

- Baggage Allowance
4/L Fare Calculation (ladder) for the new fare
4/RF Reissue Fare Information

- New Base Fare

- Original or Original and New Ticketing Currencies

- Taxes paid and/or unpaid (maximum 20)

- Additional Collection (NOADC = no additional collection)
4/OD Origin and Destination Information

4/ To store
Once the PNR has been priced, the ticket can be issued. Refer to pages 1.8 – 1.10 for ticketing commands.


EVEN EXCHANGE - NO ADDITIONAL COLLECTION

Example: Exchange ticket will be issued in the same currency as the original document.

Original & exchange ticket issued in the UK, currency (GBP). This option can

be used for re-route, name change, schedule change, damaged ticket, full

payment with an MCO, etc.


  1. Start pricing

4/R



  1. Transfer connections

4/X0


  1. Segment details (fare basis, validity and baggage allowance)

4/S1/2SBD#A#*20K



  1. Fare construction (linear format)

4/L- LON BA PAR 205.55 BA LON 205.54 NUC411.09 END ROE.615424 BA



  1. Reissued Fare

4/RFGBP253.00#EVGBP#XGB10.00PD#XUB14.30PD#XYQ21.00PD#XFR8.50PD#XIZ0.70PD#XQX4.90PD#ANOADC



Additional Collection

(no additional)

Original Taxes (PD=paid)

Original Ticketing Currency

Base Fare (new fare excluding applicable taxes)

Reissued Fare



  1. Origin and Destination

4/ODLONLON



  1. Store new ticketing record

4/

EVEN EXCHANGE - NO ADDITIONAL COLLECTION

Example: Exchange ticket will be issued in a different currency from the original

document. Original ticket issued in Germany, currency (EUR).

Exchange ticket issued in the UK, currency (GBP). This option can be used for

re-route, schedule change, damaged ticket, etc.


  1. Start pricing

4/R



  1. Transfer connections

4/X0



  1. Segment details (fare basis, validity and baggage allowance)

4/S1/2SBBRT#NV/31DEC#*20K



  1. Fare construction (linear format)

4/L-FRA BA LHR 352.90 BA FRA 352.89 NUC705.79 END ROE1.7923 BA



  1. Reissued Fare

4/RFEUR428.00#EVEURGBP#XDE6.79PD#XRA17.28PD#XGB14.85PD#XUB21.23PD



Original Taxes in EUR (PD=paid)

New Ticketing Currency

Original Ticketing Currency

Base Fare (new fare excluding applicable taxes)

Reissued Fare

#XYQ32.00PDANOADC



Additional Collection (no additional)



  1. Origin and Destination

4/ODFRAFRA



  1. Store new ticketing record

4/
UNEVEN EXCHANGE - ADDITIONAL COLLECTION

Example: Exchange ticket will be issued in the same currency as the original document.

Original & exchange ticket issued in the UK, currency (GBP). This option can be used

for re-route, upgrade, part payment using an MCO, etc.


  1. Start pricing

4/R



  1. Transfer connections

4/X0



  1. Segment details (fare basis, validity and baggage allowance)

4/S1/2B2#A#*2PC



  1. Fare construction (linear format)

4/L-LON BA NYC Q4.87 685.70AA LON Q4.87 685.70NUC1381.14END ROE.615424 BA



  1. Reissued Fare (spaces shown below are for clarity only)

4/RFGBP850.00#EVGBP#XGB40.00PD#XUB14.30PD#XYQ81.00PD#XAY1.30PD#XUS15.20PD
Original Tax (PD=paid)

Original Ticketing Currency

Base Fare (new fare excluding applicable taxes)

Reissued Fare
#XXA2.50PD#XXY3.50PD#XYC2.80PD#XXF2.30JFK4.5 #A GBP502.30A



New Tax Additional Additional Collection

collection + unpaid taxes

indicator


  1. Origin and Destination

4/ODLONLON

  1. Store new ticketing record

4/


UNEVEN EXCHANGE - ADDITIONAL COLLECTION

Example: Exchange ticket will be issued in a different currency from the original document.

Original ticket issued in New York, currency (USD). This option can be used for

exchange ticket issued in the UK, currency (GBP). Re-route, Upgrade, etc.



  1. Start pricing

4/R


  1. Transfer connections

4/X2/4


  1. Segment details (fare basis, validity and baggage allowance)

4/S1YUA#NV/1JUL#*2PC**2/3Y#*2PC



  1. Fare construction (linear format)

4/LNYC UA LAX 1052.09UA LON Q5.00 2286.00UA NYC Q5.00 1452.00 NUC

4800.09END ROE1.00UA


Reissued Fare

  1. 4/RFUSD4800.00#EVUSDGBP#XYC5.00PD#XXF4.50JFK4.5PD#XXY6.00#AGBP145.00A




Additional collection

+ unpaid taxes

New taxes in GBP

Original Taxes in USD (PD=paid) New Ticketing Currency

Original Ticketing Currency

Base Fare (new fare excluding applicable taxes)

Reissued Fare


  1. Origin and Destination

4/ODNYCNYC


  1. Store new ticketing record

4/

EVEN or UNEVEN EXCHANGE - QUICK STEPS

Example: Passenger has not started his/her journey. This option can be used for

re-route, name change, schedule change, damaged ticket, full/part payment

with MCO, upgrade, etc.


  1. Auto price PNR for new entire journey

4P*



  1. Open ticketing record (created in step 1)

4/@R


  1. Change the fare construction line - this can be copied from the displayed ticket

record (4*) created using the Auto Price entry from step 1 - do not include XT tax breakdown

4/L- ADT- LON SK STO 77.25 SK LON 77.24 NUC154.49END ROE.64081SK
4. Change the fare data line for:
EVEN EXCHANGE

4/RF-ADT-GBP99.00#EVGBP#XGB20.00PD#XUB14.30PD#XYA11.40PD#ANOADC


Additional collection

Original Taxes (PD=paid)

Original Ticketing Currency

Base Fare (new fare excluding applicable taxes)

PTC (mandatory)

Reissued Fare

UNEVEN EXCHANGE

4/RF-ADT-GBP600.00#EVGBP#XGB20.00PD#XUB14.30PD#XYA11.40PD#AGBP501.00A



Additional Collection

Original Taxes (PD=paid) + unpaid taxes

Original Ticketing Currency

Base Fare (new fare excluding applicable taxes)

PTC (mandatory)

Reissued Fare


5. Origin and Destination

4/ODLONLON

6. Store new ticketing record

4/

EXCHANGE TICKETING EXAMPLES HELP BSPEXCH

Once your PNR has been priced the ticket can be issued. The ticketing command must include the following information:


a)

New Form of Payment


b)

Type of Exchange:

EE = Even Exchange

IE = Uneven Exchange


c)

Exchange Document Information:

T = Ticket (paper or electronic, 14 digits including check digit)

M = MCO - Miscellaneous Charges Order (14 digits including check digit)

O = Other e.g. voucher (2-14 alpha/numeric characters)

Substitute the check digit with the letter X instead if unavailable.


d)

Original Issue Information (Date including year, city and IATA number – seven digit)


e)

Original Document Number (only if its not first reissue)


f)

Original Form Of Payment

(if original Form Of Payment is Agent Non Ref, this will show as CASH in the Electronic Ticket Record (ETR) )


Ticketing examples:
1. Even Exchange with Itinerary Receipt

EZEL#$CK*EET1256527845751X*A/OILON07JAN079124252/O$CK#CBA




Original FOP

Original Issue (place, date & 7 digit IATA number)
Uplifted/Removed Flight Coupons (A = All)
Check Digit
Exchange Document Number
Type of Exchange Document

Type of Exchange (EE = Even / IE = Uneven)
New Form of Payment (same as original for Even Exchange)
Issue an Electronic Ticket (L= Itinerary Receipt or I = Interface is mandatory)

2. Uneven Exchange with Interface

EZEI#$CA*IET0754578838914X*4/OIGLA13JUN079122311/O$CCVI#CIB#K7




Original FOP

(include credit card type only)
Original Issue (place, date & 7 digit IATA number)

Uplifted/Removed Flight Coupons
Check Digit
Exchange Document Number
Type of Exchange Document
Type of Exchange (EE = Even / IE = Uneven)
New Form of Payment (same as original for Even Exchange)
Issue an Electronic Ticket (L= Itinerary Receipt or I = Interface is mandatory)


3. Even Exchange - Exchange Document MPD (full payment with MCO)

EZELI#$AN*EEM0571284328189X*A/OIMAN20MAY079129542/O$CA#CAF



Original FOP


Type of Exchange Document (M= MCO)
Even Exchange

4. Uneven Exchange - Exchange Document MPD (part payment with MPD)

EZELI#$AN*IEM0571284328189X*A/OIMAN20MAY079129542/O$CA#CAF#K7



Original FOP



Type of Exchange Document (M=MPD or MCO)
Uneven Exchange

5. Even Exchange with Multiple Exchange Documents EZEL#$CK*EET2209377257208X*2/EEM2209329587891X*A /OILON19APR079124371/O$CK#CLH


Type of Exchange Document (M=MPD or MCO)

Even Exchange

Type of Exchange Document (T=Ticket)
Even Exchange


6. Uneven Exchange with Conjunction Tickets

EZEI#$CA*IET0812844662288X*34-289/OILON4OCT079123456/O$CK#CQF#K7




Coupons Conjunction

3 & 4 ticket


7. Uneven Exchange and Original Document Number (not 1st reissue)

EZEI#$CA*IET0812844662320X*A/ODT0819027592047X/OILON4OCT059123456/O$CK#CQF#K7




Type of Original Document (T=Ticket)
Original Document

Uneven Exchange

SPECIAL NOTES
1. A Bridge/Branch must exist for exchange transactions to be performed by

anyone other than the original issuing office.
2. An Electronic Ticket shall only be exchanged/re-issued by the issuing

agent or an accredited branch location of the same agent.
3. Ticket numbers must be in logical sequence between 2 and 4

contiguous numbers (e.g. 999-002).
4. Check digit and coupon number do not need to be added to the last

conjunctive ticket number.
5. A maximum of 4 conjunction tickets can be shown in the entry.
6. Up to 3 document numbers may be used in one entry, separated with slashes,

but only 2 of the 3 document numbers will print on the ticket.
7. An exchange transaction should only be performed when the original ticket can no longer be voided.

ELECTRONIC TICKET EXCHANGE REVERSE HELP ETEXCHREV

INFO ETEXCHREV
Worldspan provides the ability for agencies to “undo” or cancel/reverse exchange Electronic Ticket transactions as long as the request is made on the same day as the original transaction and the validating carrier and reporting settlement plan supports the reversal functionality.
At present there are only six airlines that support the Electronic Ticket reversal functionality. They are:

Air Malta – KM


American Airlines – AA

Continental Airlines – CO

Delta Air Lines – DL

United Airlines – UA

US Airways – US
An Electronic Ticket exchange reversal can be processed via the DDL or via the Electronic Ticket Coupon Status Display.

ELECTRONIC TICKET EXCHANGE REVERSAL via DDL DISPLAY HELP DDV

INFO DDLPRI




Example: DAILY DOCUMENTATION LOG

DAILY DOCUMENTATION LOG

WORLDSPAN TRAINING CENTRE 2 9966816 12 APR 07

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE

000001 578.50A RRE0019010384699 542.17 SMITH

000002 578.50A RRE0019010384699 542.17 SMITH

000003 0.00A EXE0019010384701 0.00 SMITH

***** END OF REPORT *****
Entry: DDER3
Response: CONFIRMED EXCHANGE REVERSAL

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE

0.00A XIE0019010384701 0.00 SMITH

APPROVAL OBTAINED - EXCHG REVERSAL - SAC C0013DO62HCFK0

Example: DAILY DOCUMENTATION LOG

DAILY DOCUMENTATION LOG

WORLDSPAN TRAINING CENTRE 2 9966816 12 APR 07

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE

000001 578.50A RRE0019010384699 542.17 SMITH

000002 578.50A RRE0019010384699 542.17 SMITH

000003 0.00A XIE0019010384701 0.00 SMITH
DESCRIPTION ENTRY
Exchange cancel/reverse

DDL item number DDER10

Ticket number DDER0011234567890

Ticket number and IATA number DDER0011234567890*1234567

ELECTRONIC TICKET EXCHANGE REVERSAL via COUPON STATUS DISPLAY



Example: COUPON STATUS DISPLAY

TICKET 0019010384701 SMITH/SMISS NDWY77/1P/IKM 9966816

CPN FROM/TO FLT DATE FBC STATUS

1 LHRMIA AA57 19SEP07 SJNCGB5 EXCHANGED

2 MIALHR AA56 26SEP07 SJNCGB5 EXCHANGED
>ETR VIEW TICKET DATA ( )

>ETR VOID ELECTRONIC TICKET ( )

>ELECTRONIC REFUND AUTHORIZATION REQUEST ( )

>CANCEL/REVERSE EXCHANGE TRANSACTION (X)

>CANCEL/REVERSE REFUND TRANSACTION ( )
Type X and <enter>
Response: CONFIRMED EXCHANGE REVERSAL

ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE

0.00A XIE0019010384701 0.00 SMITH

APPROVAL OBTAINED - EXCHG REVERSAL - SAC C0013DO62HCFK0
It is not necessary to perform an Electronic Ticket exchange reversal in the DDL and the CSD.

SPECIAL NOTES


1. A DDL must be displayed prior to making the exchange reverse entry.

2. If the old ticket is paper and the new ticket is Electronic the exchange reversal is

not allowed. If the old ticket is electronic and the new ticket is paper the

exchange reversal is allowed.

3. The coupon status in the DDL must have a status of EX or the reversal is not

allowed.

4. Multiple reversals can occur on a ticket within the same day time period.


5. Other document updates reflecting cancel/reversal include:

  • Electronic Ticket Authorization/Acknowledgement (ETA). See INFO ETA

  • Daily Documentation Log (DDL). See INFO DDLPRI

  • Daily Activity Report (DDP). See INFO DDP

  • Daily Void Report (DDN). See INFO DDN

  • Documentation History. For Electronic Exchange reversals the code EXREV appears after the document field and before the form of payment field. It contains the time stamp of the reversal the time stamp appears only on the new issue ticket. See INFO DH FULL



6. The coupon status of all coupons in the ETR must be O–open for use or A–

airport control.


Jul 07

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