Oracle® e-business Suite, Siebel crm, PeopleSoft Enterprise and jd edwards Customers Show Satisfaction with Oracle’s Delivery on “Applications Unlimited” Commitment




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Survey Shows Applications Unlimited Customers Plan to Expand Investment with Oracle Applications

Oracle® E-Business Suite, Siebel CRM, PeopleSoft Enterprise and JD Edwards Customers Show Satisfaction with Oracle’s Delivery on “Applications Unlimited” Commitment

April 14, 2008


News Facts

  • Oracle today announced recent survey results from Oracle's Global Relationship Survey, conducted September-October 2007 with over 14,000 respondents, showing "Applications Unlimited" program customers are satisfied with Oracle's commitment and support for its application product lines.

  • According to the survey, customers plan to increase their investments by upgrading to and expanding their Oracle deployments with the latest releases of Oracle E-Business Suite and Oracle's Siebel CRM, PeopleSoft Enterprise, JD Edwards EnterpriseOne and JD Edwards World.

  • Announced two years ago at COLLABORATE 2006, "Applications Unlimited" is a long-term plan that protects customers' current investments by providing continued development of Oracle applications.


Applications Unlimited Survey Results

  • Thousands of "Applications Unlimited" customers plan to upgrade their products within the next 12 months and increase their investment over the next two years.

  • Customers show satisfaction with products that support their business processes through advanced features and functionality, combined with ease of use and reliability.

  • Customers are realizing measurable savings with integrated, end to end industry processes delivered through Oracle's Application Integration Architecture.

Product Functionality

  • Competing globally is the greatest challenge facing businesses today. To compete successfully, companies must think, work and manage globally. Oracle E-Business Suite 12 was designed to meet these challenges by delivering the industry's most complete and integrated suite of applications. Released under Oracle's commitment to Applications Unlimited, Oracle E-Business Suite Release 12 enables businesses to think globally to make better decisions, work globally to be more competitive, and manage globally to lower costs and increase performance. With a new user experience and hundreds of cross-industry capabilities spanning enterprise resource planning, customer relationship management, and supply chain planning, this new release helps businesses manage the complexities of global business environments.

  • Recognized by every major industry analyst firm as the global leader in CRM, Siebel CRM 8.0 continues to deliver the most advanced CRM capabilities with new search capabilities, a new user interface and task-based management tools. This release leverages Oracle Fusion Middleware, a family of standards-based middleware and extends the SOA enablement to provide better and easier integration. Additionally, Siebel CRM 8.0 delivers advanced horizontal functionality to serve virtually all industries, combined with deep vertical functionality for financial services, communications, life sciences, public sector, consumer packaged goods (CPG), automotive and high technology.

  • Oracle CRM On Demand Release 15 is the latest release of Oracle's industry-leading on demand CRM service that continues Oracle's commitment to CRM innovation by introducing powerful new Social CRM capabilities, including social networking and collaboration capabilities to enhance end-user productivity. With 15 releases in the past four and a half years, Oracle delivers even more ease-of-use enhancements to Oracle CRM On Demand customers, including end-user customization of Oracle CRM On Demand objects via widgets, gadgets and personal portals, as well as user interface integration with other Web applications.

  • The first major product line released under "Applications Unlimited", PeopleSoft Enterprise Release 9.0 contains new products and thousands of enhancements across all pillars, including Human Capital Management, Financial Management, Enterprise Performance Management, Supply Chain and Supplier Relationship Management, Customer Relationship Management and Campus Solutions. Each new pillar includes customer driven enhancements and enables lower cost of ownership and further integration with Oracle Fusion Middleware. PeopleSoft Enterprise 9.0 is supported by PeopleTools releases 8.48 and 8.49. PeopleTools delivers tools for enabling a Service Oriented Architecture like the new Web Services designer. These PeopleTools platforms provide a solid and high performance foundation for PeopleSoft Enterprise applications.

  • JD Edwards EnterpriseOne Release 8.12 offers new modules and enhanced features to address the needs of a broad base of EnterpriseOne customers as well as functionality specifically targeted for the food and beverage market. New features in this release provide JD Edwards EnterpriseOne customers with the ability to stay competitive, take advantage of new market opportunities and increase business efficiencies.

  • Developed for the IBM Power Systems, formerly IBM System i computing platform, JD Edwards World A9.1 is the first new release of JD Edwards World in more than 10 years. This new version delivers new capabilities in Manufacturing and Distribution and makes upgrades easier with a streamlined process that helps save valuable resources while minimizing disruptions to daily work.

Supporting Quotes

  • "It was imperative for Juniper Networks to upgrade our existing PeopleSoft Enterprise, Oracle E-Business Suite and Siebel implementations to the latest versions, so we could retool our underlying business processes and take advantage of the industry-leading best practices now available from Oracle," said Jim Gordon, Chief Architect of Enterprise Systems, Juniper Networks. "We will benefit not only from a standard platform with standardized best practice business processes, but also automated, cross-functional integration and a guarantee of support for integrations and upgrades in the future through 'Applications Unlimited'."

  • "The Message Center and Widgets in Oracle CRM On Demand Release 15 will enable disparate teams in ADP's Tax Credit Services to work with the application in the manner that best suits their needs," said Onyeka Shakur, Project Manager, ADP Tax Credit Services. "Our Client Services team loves the capability of Message Center to leave notes for, and send notes to, other team members about a particular entity, while our Product Management team is equally excited about using Widgets to populate a favorite list from Oracle CRM On Demand into another application."

  • "Oracle E-Business Suite and PeopleSoft Enterprise implementations are integral components to Michigan Sugar's HR success, therefore upgrading to the latest PeopleSoft Enterprise HCM 9.0 seemed like a logical next step for us," said Chris Dunham, Director of IS, Michigan Sugar. "Knowing that we have a lifetime support policy, we can confidently continue to invest broadly with Oracle and reap the benefits, including increased flexibility and expansion of our management functionalities."

  • "Upgrading to the latest version of JD Edwards EnterpriseOne will help further our goals of global growth, expansion and new product development. Our decision to upgrade was also fueled by 'Applications Unlimited' and the priority Oracle has placed on continuing to support our business and enhance existing JD Edwards products," said Rudy Lopez, CIO of Bolthouse Farms. "We are confident in Oracle's commitment to a long-term plan to support the JD Edwards product line."

  • "With Applications Unlimited, we can pick and choose what product upgrades are right for our business. We don't have to follow Oracle's upgrade plan or any other customer's pace. This helps us better manage strategic planning and budgetary constraints," said Karl Schosser, Vice President of Technology, Hunt Building Company. "JD Edwards World A9.1 is a proof point of Applications Unlimited. We took a very aggressive timeline for our upgrade to this latest release and found that the new tools made it a very simple, painless, step-by-step process. The web interface and the import/export functionality were also key factors in our decision to upgrade."

  • "We know that our claims and promises to customers must be made clear through action," said Ed Abbo, Oracle Senior Vice President of Application Development. "The success of our 'Applications Unlimited' program is undeniable, and it's proving to customers that we are committed to their investments not only today, but for the future."


Supporting Resources



About Oracle

Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
Trademarks

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. This document is for informational purposes only and may not be incorporated into a contract or agreement.

Contact Info


Susie Penner
Oracle
+1.650.506.1973
susanne.penner@oracle.com

Aaron Wessels
Blanc and Otus
+1.415.378.8090
awessels@blancandotus.com

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