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Parking Services


Civil Enforcement Officers Handbook
Contents



Introduction to Parking 5

Equipment 6

Conduct 7

Pocket books 7

Issuing Penalty Charge Notices (PCNs) 8

General Guidelines 8

Contravention Codes 9

Suffixes 13

Abbreviations 14

Important Considerations 15

Permits and Concessions 19

Residents Permits 19

One-Day Visitors Permits 20

Essential Community Care, Trade Permits 22

Lambeth Disabled Permit 22

Health Emergency Badge (HEB) 22

PCT Permit 22

Lambeth Staff Dispensations 23

Car Club Permit 23

Mayor’s Permit 23

Journalists Permits 23

Funerals/Wedding Concessions 24

Liveried Vehicle’s 24

Disabled Badges 25

European National Disabled Badge (Blue Badge) 25

Removals 26

Using the Camera 41

Fault Reporting 42

Pay and Display Machines 42

Coins obtained by CEO’s from P&D machines 42

Missing Signs and Lines 42

Obstructions 42

Equipment Failure 43

Contact Details 44

Parking Shop Details 44

Controlled Parking Zones 48

CPZ Maps 48

Brixton Hill East (Q) 49

Appendix 62

Hot Spots 62

Boundary Roads 63

Housing Estate Roads 64

Private Roads 68

Red Routes 74


Introduction to Parking
The objective of Parking Services is to ensure that the limited on-street parking available in Lambeth is shared fairly amongst all users and that roads stay safe and clear.
Parking enforcement is necessary to keep the flow of traffic moving and also to maintain the integrity of the Councils resident, business and disabled parking schemes. We aim to give motorists, whether they are residents, businesses or visitors to the borough, every possible opportunity to park in keeping with the parking restrictions. We always try to operate a consistent, fair but effective approach to enforcement.
The Traffic Management Act 2004 has now replaced the Road Traffic Act 1991 as the primary piece of legislation covering parking enforcement in England.

Equipment
As a Civil Enforcement Officer (CEO) you will be expected to wear your full uniform at all times. If you are not in full uniform when issuing a PCN, it may invalidate the fine.
You also must ensure that before beginning your beat for the day, you have the following equipment:
Hand Held Computer Radio

Camera Printer

Pocket Books PCN Covers

Manual PCNs Warning Notices

Pay and Display Token Removal Stickers

Pen CEO Guide

Beat Sheet
You will also be required to take a street checklist, a pay and display checklist and a school keep clear checklist. Please check with your Supervisor if you don’t have, or are unsure how to use, any of these items.
Before you start your shift you must write your handheld, camera, radio and ID numbers in the pocket book. Before leaving the base you should make sure that your handheld unit and camera are working. As you are leaving the base you should test your radio and note which frequency you are using.
Conduct
Please be aware that when you are working as a CEO, you are a representative of Lambeth Council. As such, you must behave in a professional manner at all times and ensure that:


  • You do not congregate in groups or stop to have conversations on street.

  • If a motorist is near to their vehicle, you should ask them to move it prior to issuing a PCN. If the motorist does not then move the vehicle, you can issue a PCN.

  • If you are responsible for a vehicle, you must park legally and not abuse the concessions that have been afforded to you (i.e. do not park on a double yellow line when you are not carrying out duties).

  • If you must park illegally in order to issue a PCN, you should not park for more than 2 minutes. However, if you have to park illegally to issue more than one PCN, you can park for as long as is necessary.

  • Finally, moped riders must remove helmets before issuing a PCN.


By adhering to the above requirements, we can ensure that a professional image is being presented at all times.
Pocket books

The pocket book is a very important document as anything written in this book may be used in the defence of a ticket if the motorist makes an appeal. Please ensure that everything written in the book is clear and legible.
You must make an entry in your pocket book every three minutes detailing your location. This is extended to 5 minutes for MPU’s and 10 minutes for Moped drivers and cyclists.

Issuing Penalty Charge Notices (PCNs)
General Guidelines

Some contravention codes require you to observe the vehicle to make sure that loading/unloading is not taking place before you issue a PCN. In many situations (excluding yellow lines) a vehicle is permitted to park for twenty minutes in order to carry out loading or unloading. In these situations you are required to observe the vehicle for 2 minutes to make sure that loading/unloading is not taking place. If no activity is seen after 2 minutes then a PCN can be issued. If activity is observed, you should then continue to casually observe the vehicle for a further 20 mins before issuing a PCN.
Loading/Unloading on yellow lines

The rules for observation times are slightly different for single and double yellow lines, provided that a loading ban is not in force.
Before 11am

Before 11am a vehicle can park on a single or double yellow line to load/unload for as long as necessary. However, once the loading/unloading activity has been completed the vehicle must be moved. If the vehicle is not moved a PCN can be issued.
After 11am

After 11am a motorist can park on a single or double yellow line to load/unload for 40 minutes. However, once the loading/unloading activity has been completed the vehicle must be moved. If the vehicle is not moved a PCN can be issued.
NOTE: Always issue a PCN instantly under the following circumstances:
Obstructing traffic, parked dangerously or in a bus lane.
Contravention Codes

The following contraventions all require an observation period of 5 minutes before a PCN can be issued:


Tariff

Code

Suffix

Contravention

High

01

EOY

Parked in a restricted street during prescribed hours

Low

04

CS

Parked in a meter bay when penalty time is indicated

Low

06

CIPV

Parked without payment of the initial charge or without clearly displaying a valid ticket

Low

07

CMPRSV

Parked with payment made to extend the stay beyond initial time (Only to be issued if the vehicle has exceeded the maximum stay)

Low

11

U

Parked without payment of the parking charge

High

12

RSTWXY

Parked in a residents' or shared use parking place or zone without clearly displaying either a permit or voucher or pay and display ticket issued for that place

High

16

BDHQSTWXYZ

Parked in a permit space without displaying a valid permit

Low

19

IRSWXYZ

Parked in a residents' or shared use parking place or zone displaying an invalid permit, an invalid voucher or an invalid pay & display ticket

Low

22

CFLMNOPSV

Re-parked within one hour of leaving a bay in the same parking place

High

23

BCDFGHJKLPRSV

Parked in a parking place or area not designated for that class of vehicle

Low

24

BCDFHMPQPRSV

Not parked correctly within the markings of the bay or space.

High

25

JN

Parked in a loading place during restricted hours without loading*

Low

30

FNOU

Parked for longer than permitted

High

40

N

Parked in a designated disabled persons parking bay without displaying a valid disabled persons badge

High

55

-

A commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Ban

Off-street (car-park) contraventions


Low

80

O

Parked for longer than the maximum period permitted

Low

82

PUV

Parked after the expiry of paid for time

Low

83

-

Parked in a car park without clearly displaying a valid pay & display ticket or voucher or parking clock

Low

84

-

Parked with additional payment made to extend the stay beyond time first purchased. (Only to be issued if the vehicle has exceeded the maximum stay)

Low

93

-

Parked in car park when closed
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