Quick Start Guide – please read first !!!


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Quick Start Guide – PLEASE READ FIRST !!!
PC Phoneline 1.0 – Eyebeam (Version 1.1)
Windows XP/2000(SP3+)

IMPORTANT - Install the PC Phoneline application software FIRST

then plug the USB device into your PC.

Product Installation

  1. Insert the PC Phoneline installation CD and it will run automatically OR download the lastest release from http://www.pcphoneline.com

  1. When the installation of the application software is finished plug the USB device into your PC. The USB device drivers will now install themselves. You MUST accept the drivers or restart your computer if Windows requests your permission to do so.

  2. If you are using a VTA1000 gateway connect it to a good cordless or regular phone. If your original phone cable does not have the RJ-11 standard plug required by the VTA1000 gateway, you will need to obtain a local socket to RJ-11 plug adapter from an electronics or computer store.

  1. If you use a dialup modem go to the Internet Options settings in your web browser and click on the Connections tab. Be sure that the option “Dial whenever a network connection is not present” or “Always dial my default connection” is selected.

  2. Go to Start>Settings>Control Panel>Sounds and Audio Devices>Audio. You MUST set the preferred Playback device and Recording device to your COMPUTER SOUNDCARD. You MUST ALSO check the box entitled “Use only preferred devices” or “Use only default devices”.

  3. After carefully completing Step #4, RESTART YOUR COMPUTER TO COMPLETE THE PRODUCT INSTALLATION PROCESS and follow ALL the instructions below to setup and place SIP calls.


Eyebeam Setup (For SIP Providers) - Note: SIP is used by almost all VoIP providers incl. VoIPBuster, GizmoProject, FWD, Stanaphone, etc…

  1. You MUST download and install Version 1.1 of the Eyebeam softphone dialer from the “Downloads” page at http://www.pcphoneline.com . Eyebeam is a separately licensed softphone dialer and a license must be purchased from http://www.counterpath.com if you do not already have one.

  2. Configure the Eyebeam softphone dialer following the instructions provided by your VoIP service provider(s) and contact them for any assistance.

  3. Go to Settings>Media>Audio>Devices>Microphone Setting. You MUST set this field to ‘USB Audio Device’, ‘PCPhone’ or ‘PC Phoneline USB Device’.

  4. Go to Settings>Media>Audio>Devices>Speaker Setting. You MUST set this field to ‘USB Audio Device’, ‘PCPhone’ or ‘PC Phoneline USB Device’.

  5. If you have set up the product correctly, it should work like a regular phone for both incoming and outgoing calls.


How to Place Eyebeam (SIP Protocol) Calls

  1. Pick up your phone handset or go offhook and then dial the number you wish to call as per the instructions from your SIP based VoIP service provider. To receive calls just answer your phone when it rings.

  2. You may store numbers EXACTLY as they are dialed in the previous step in the PC Phoneline “Phone Book” so you may call by simply entering a speed dial number (SD#) 1 to 50.

  3. To complete calls faster you may dial a # at the end of the dialed number (i.e. #018005552343#). To use the “flash” hook features of the Eyebeam softphone dialer to switch between calls/lines press the flash button on your phone or press the offhook/send key if you are using a VPT Series handset.

  4. To specifically select different calling networks on the Eyebeam softphone you may dial #0 to #9 for networks 0 to 9 before the number you wish to call (i.e. #900442075048888 to call 0044207504888 using the Eyebeam softphone dialer via SIP network number 9).



Miscellaneous Settings and Options

You may change the conversation and ringing volumes, set up automatic hotlines or exit the PC Phoneline advanced driver application at any time by doing a right mouse click on the PC Phoneline call progress icon located at the bottom right hand corner of your screen and selecting the appropriate action from the pop-up menu. To use your product in manual mode as a simple audio device with any application just double left mouse click on the little red phone PC Phoneline call progress icon.
Troubleshooting

Windows Does Not Recognize USB Device – Temporarily unplug any and all USB devices from your computer. Plug in only the VTA1000/VPT1000/VCT1000/VRT1000 USB device into a different USB port directly on your computer (i.e. not a USB hub) making sure BOTH ends of the USB cable are firmly connected.

Cannot Find Product License Key – The product license key is labeled on the VTA1000/VPT1000/VCT1000/VRT1000 USB device (or on the jewel case of the installation CD if your purchase was made some time ago before the advanced driver was fully downloadable).

Cannot Register Product License Key – Verify your Internet connection is working. If you still have challenges, temporarily disable all firewalls and proxy servers as one of the latter is very likely to be blocking the registration process.

No Dialtone – Double check and make sure the Options>Destination Hotline field is blank for testing purposes. Unplug the USB device and plug it back in again making sure the ends of all cables are firmly connected. Go offhook and you should see the little call progress icon change from the Red to Yellow color if everything is ok. If your original phone cable does NOT have the RJ-11 standard plug required by the VTA1000 gateway, obtain a local socket to RJ-11 plug adapter to use with it from an electronics store (i.e. for example in the UK or New Zealand, a British Telecom socket to RJ-11 plug adapter with built in ring capacitor is typically required because neither the phone itself or cable is fully RJ-11 compliant).

Phone Does Not Ring – If you are using a cordless or regular phone check the switch setting and your phone make sure the “ringer” is switched on and double check to make sure BOTH ends of the phone cable are firmly connected. If the problem persists, try using a different model and brand phone to try to pinpoint the source of the issue.

Computer Speakers Stop Working – Double check and make sure you have completed Product Installation step #5 above to set the default Windows sound devices to your Computer Speakers.

Choppy Voice Quality – This is not a product issue but is caused because some of the voice packets are arriving too late or are being lost on your Internet connection. Even if you have a high speed Internet connection locally this type of speed and quality may not be present all the way through the Internet backbone to/from the network or person you are calling. Contact your service provider for assistance in possibly selecting a narrowband codec to use.
Continued…

Cannot Hear Other Party – This is not a product issue but is typically caused because you are behind a firewall or NAT which is preventing/blocking the voice packets from entering. Contact your VoIP service provider for assistance.

Call Drops When Other Party Answers – This is not a product issue but may be caused because you and the network or person you are calling does not have the codec you are using for your calls available or enabled at their end. A common codec must be available for the two ends to communicate.

Call Echo – If you hear an echo tell the person you are calling to turn down their volume or at least use a headset instead of a speaker and microphone. If the party you are calling hears an echo this is caused because part of the speech heard at your phone’s earpiece is looping back into your phone’s mouthpiece. To try to reduce/eliminate the problem set BOTH the Volume>Speaker and Volume>Microphone settings to “Normal-3” and turn down the volume on your phone if it has a volume adjustment. Retest and then separately increase the latter volume settings one step at a time only as required to the minimum necessary level. Should the issue persist, try a different brand/model phone as some phones have poor acoustic separation between the speaker and microphone in the handset which will also cause echo.

Call Volume Too Low – Individually increase the Volume>Speaker and Volume>Microphone settings one step at a time as required and re-test.
Call Progress Icon

Red Phone with an “X” – USB device not plugged in or not recognized.

Red Phone – Phone is onhook and ready to place a call.

Yellow Phone – Phone is offhook.

Blue Phone with an “M” – In manual call mode for use as a simple audio device. Left double click icon to return to automatic call mode.
Minimum Requirements

400 Mhz Desktop or Laptop Computer with 1 Available USB Connection. 1 Ghz+ Processor Speed Is Recommended.
Windows XP / 2000 (with Service Pack 3+); 128 Mb RAM and 15 MB Hard Disk Space Available. 256 Mb+ RAM Is Recommended.
33.6 kbps+ Dialup Modem, Leased Line, DSL or Cable Internet Connection. Broadband Is Recommended.

Copyright 2005 © PCPhoneline.com - PC Phoneline is a registered trademark. All other trademarks are property of their respective owners.

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