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Central Station Manager

Version 6.0x

SIMS, Inc. * 2801 West Parker (Suite #5) * Plano, TX 75023

North America (800) 395-SIMS (7467) or (972) 769-0900

Fax (972) 612-2440 * www.simsware.com

Document Revision Date September 15, 2005

Copyright (c) 1993 - 2005 SIMS, Inc. All Rights Reserved Worldwide.

Worldwide Sales/Technical Support
SIMS, Inc. ● 2801 West Parker Road ●Plano, Texas USA 75023-7934

Voice (800) 395 – SIMS (7467) or (972) 769-0900

Fax (972) 612-2440

Visit our Web site at www.simsware.com

E-mail: support@simsware.com and sales@simsware.com

SIMS, Inc., make no representations or warranties with respect to the contents of this manual or the associated program(s), and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose. Furthermore, SIMS, Inc., reserves the right to revise this manual and its associated program(s), and to make any changes from time to time in their content, without obligation to notify any person of such revision and changes. No part of this manual may be reproduced, stored in any retrieval system, or transmitted in any form or by any means, whether electronic, mechanical, photocopy, recording or otherwise, without the prior written consent of SIMS, Inc.

Figure 1 Operator Log In 16

Figure 2 Monitoring Startup Options 17

Figure 3 Start Up Confirmation Display 20

Figure 4 Main Selection Menu 21

Figure 5 Monitoring Session Display 23

Figure 6 Traffic Display 29

Figure 7 Alarm Processing Display 30

Figure 8 Alarm Processing Display 32

Figure 9 AutoDialer Display 34

Figure 10 Display Activity 35

Figure 11 Passcode Display 37

Figure 12 Passcode Display 39

Figure 13 Log Messages Display 40

Figure 14 Open/Close Schedules Display 41

Figure 15 Status File Maintenance Display 46

Figure 16 History File Maintenance Display 51

Figure 17 Account File Maintenance Display 55

Figure 18 Account Signal Descriptions Display 61

Figure 19 Account Zoning Display 64

Figure 20 Account Two Digit Zoning Display 66

Figure 21Account Passcodes Display 68

Figure 22 Open/Close/Test Exception Times Display 70

Figure 23 Account File Reports Inquiry Menu Display 75

Figure 24 Account File Reports Date Processing Display 77

Figure 25 Table Maintenance Display 77

Figure 26 Zone Table Maintenance Display 79

Figure 27 Backup Files Display 87

Figure 28 Temporary Messages Display 91

Figure 29 System Status Display 93

Figure 30 Database Status 93

Figure 31 System File Maintenance Display 95

Figure 32 System Startup Options Display 98

Figure 33 System Parameters Display 112

Figure 34 Receiver Specifications Display 114

Figure 35 Receiver Lines Display 116

Figure 36 System Literals Display 118

Figure 37 Operator Table Maintenance Display 119

Figure 38 Event Types Display 124

Figure 39 Service Manager Menu Display 126

Figure 40 Service Ticket Display 128

Figure 41 Update Service Ticket Display 131

Figure 42 Customer Information Display 132

Figure 43 Update Customer Information Display 135

Figure 44 Service Equipment Display 138

Figure 45 Scheduled Service Display 139

Figure 46 Service Reports Display 140

Figure 47 Signal Analysis Report Parameters 147

Figure 48 RADISH Initial Display 239

Figure 49 RADISH Type Codes Display 241

Figure 50 RADISH Setup Display 242

Figure 51 RADISH Define Inputs Display 244

Central Station Manager License Agreement
Do not open the sealed package without first reading, understanding and agreeing to the terms and conditions of this Agreement. You may return the Software for a full refund before opening the sealed package. Opening the sealed package constitutes acceptance of this Agreement.

1. Introduction

The principal purpose of this License Agreement is to clearly set forth the manner in which you may use the Software in your business and to prevent the unauthorized use and/or distribution of the Software.
The opening of the sealed envelope containing the Software diskettes will cause you, the 'Licensee', to be bound by the terms of this License Agreement.
2. Grant of License

SIMS, 'Licensor', hereby grants you, 'Licensee', and you accept, a limited license to use the enclosed diskette(s), user manual(s) and any related materials (collectively called the 'Software' in this Agreement). You may use the Software on any computers located at the site of your primary business. If you wish to use the Software at more than one site, you must either license an additional copy of the Software from your Dealer or SIMS, Inc. You may not transfer or sublicense, either temporarily or permanently, your rights to use the Software under this Agreement without the prior written consent of SIMS, Inc.
3. Term

This Agreement is effective from the day you open the sealed package containing the magnetic medium or media on which the Software is recorded and continues until you return the original magnetic media to SIMS. You must also certify in writing that you have destroyed any copies you may have recorded to any memory system or magnetic medium.
4. Duty to Protect SIMS' Proprietary Material

Licensee understands that the Software is of a confidential nature and therefore agrees that Licensee shall exercise due and reasonable care not to either knowingly or negligently sell, grant, convey, make available or in any other manner disclose to a third party the Software licensed herein. It is hereby specifically agreed that any voluntary disclosure of the Software to a third party is a material breach of this Agreement.
5. No Reproduction

You shall not decompile, disassemble, remanufacture, translate or duplicate, by any means, all or any part of the Software, nor shall you permit any other person or party, including consultants, to do so, except as provided for in item 7 below.

6. Customer Registration

SIMS, Inc. may from time to time revise or update the Software. Revisions can only be provided to you if you have returned the enclosed Registration Card to SIMS and if your diskettes are the originals. SIMS' customer services are available only to registered SIMS users. Any revisions, updates, modifications or similar Software products produced by SIMS that are available to users shall be governed by the same provisions of this Agreement.
7. Original Diskette/Copies

You may make up to five (5) copies of the Software for your own use only, commonly referred to as 'Back-up Diskettes', in your business on the computer hardware, provided that you agree to maintain and furnish to SIMS at SIMS' request, records of the number and location of all such copies. You may make additional copies of the Software only if special written authorization from SIMS is obtained by you. The original and all copies of the Software made by you, in whole or in part, shall be and shall remain the property of SIMS, Inc.
8. Limited Warranty and Liabilities

SIMS warrants that for a period of 60 days from the date of this Agreement (the date the sealed package is opened), it shall warrant to the user that the materials and magnetic diskette(s) are free from defects. If during this 60 day period a defect is noted, the Software may be returned for replacement or repair at the discretion of SIMS. This warranty shall only apply if the Software is properly used in conjunction with the computer hardware.
Except for limited warranty described in Provision 8, SIMS disclaims all other warranties of merchantability or fitness for a particular purpose. SIMS will not be responsible or liable for any direct, indirect, incidental or consequential damage to the Licensee, occurring out of or in connection with the use of the Software even if SIMS knew or should have known of such damages.
9. Refund Policy

SIMS reserves the right to make a determination at its sole discretion whether or not to make a refund to a customer.
10. User Support

Any additional on-site support or telephone consultation after initial purchase of the Software shall be in the form of a separate agreement between the user and SIMS, for which there will be an additional charge. Program updates will only be made available to customers who have paid their support agreement in full.

11. Liability of User

In the event Licensee is in breach of this Agreement, whether by non-payment or otherwise, then at the option of Licensor, all remaining sums owing shall become due and payable and/or the Software shall be returned to Licensor at Licensee's expense. Should Licensee use the Software in an unauthorized manner or release the Software to an unauthorized source, the Licensee shall bear all costs of the retrieval of the Software whether such cost are incurred by Licensee or Licensor.
Licensee agrees that this Agreement and the terms hereof shall be specifically unenforceable in a court of equity but the above shall not constitute an election by Licensor nor limit Licensor's right to proceed under any theory of law or equity. In the event of a breach of this Agreement by Licensee, Licensee shall pay attorney's fees and collection costs incurred by Licensor as a result of the breach.
12. Non-Waiver Clause

The invalidity in whole or in part of any portion of this Agreement shall not affect the validity of the remaining portion.
13. Governing Law

This Agreement shall be governed by the laws of the State of Texas and constitutes the entire Agreement between the parties hereto, and any waiver, amendment or modification hereto is not binding unless in writing and signed by an authorized representative of the parties.
14. Additional Copyrights

The Software contains copyrighted material of:
Microsoft, Inc. (Copyright 1987)

Novell, Inc. (Copyright 1982, 1988)

Pervasive Software (Copyright 1993)

Blink, Inc (Copyright 1995)

The Central Station Manager (known as CSM) is the key to an alarm company's control of the central station monitoring process. The program is an on-line, real time system which allows a central station operator fast access to the crucial information necessary when an alarm signal is received. At the same time, CSM maintains detailed records of your customer's alarms and their facilities. This allows you to increase the value of your monitoring services without substantially increasing the cost. The Central Station Manager is an easy to use program that utilizes Menus and Screens that make the monitoring process easy, even for your most novice operator. The Central Station Manager does just what its name implies: it manages virtually all aspects of your central station operations, giving you more control of this process, better performance, and giving your customers added value for their dollars.
The Central Station Manager operates on IBM AT, PS/2 computers or 100% compatibles and was developed with 2 goals in mind: to make the most of helpful visual displays while maintaining ease of use. The system requires a computer with the following minimum configuration: a Color or Monochrome Graphics card, 640K bytes of memory (RAM), one floppy diskette drive, one 20 megabyte fixed disk drive and MS DOS 3.3 or higher. An 80 column printer, although not required, is highly recommend­ed. To utilize the program's Autodialer feature, a Hayes compatible modem is required. The local area network version of CSM requires networking software that supports DOS 3.3 or higher file and record locking and sharing, and appropriate network hardware. In both single user and network configurations, each computer must have at least 400K bytes of RAM available for CSM to operate.
With this type of system an alarm company can make maximum use of the computer's ability to store, retrieve, and display information vital to the alarm company's daily operations.
CSM automates your alarm dispatching process, increasing the speed and accuracy of response. CSM improves your central station operations by providing instant access to account information, instructions for dealing with unusual circumstances, and phone numbers, directions, and other pertinent information needed for quickly handling an alarm situation. The system can be electronically connected to a variety of popular receivers for automatic operation. CSM is so easy to use that your operators will easily adjust to using the computer with minimum training time, and you will get the added value of excellent record keeping for managing your operations.
CSM maintains detailed log files of all the activity performed by your operators. The log files may be processed for producing reports for customers, police departments or companies for which you provide monitoring services. Through the use of these logs you gain an additional measure of control over the monitoring process. You can quickly review the activity of an account or provide reports for your customers that show exactly what is going on at their facilities.
The Central Station Manager handles opening and closing accounts, with exception checking. Multiple opening and closing times can be maintained for each account for each day of the week and holidays. Each event also has its own grace period for truly flexible operation. An exception report is generated when an event fails to occur within the allotted window, and a notation is made for all off time events on the system logs.
CSM can handle most major receivers and their myriad of reporting formats. In addition to the wide range of information available to the operators from the standard CSM screens, additional information can be presented for each alarm signal created with TheDraw ANSI editor. Floor plans, complicated instructions, maps, and more, can all be presented in full color (or highlighted, or blinking, or any combination). This blueprint facility allows you the flexibility to tailor CSM to the most demanding level of detail. The choice is up to the user how much detail to store about an account. The only limitations are in available disk space on the system.
CSM is flexible. These programs were written to solve general problems faced by all alarm companies, not for one company's specific operation. CSM can be easily customized to meet your company's requirements. This flexibility is achieved through extensive code table use, which may be modified to suit your customers' specific needs, and the ability to modify screen displays.
CSM is fast. Information on a customer's account can be retrieved on the average in less than 1 second. This is crucial during an alarm situation where response time is very important. CSM is written in the BASIC programming language using structured techniques. The compiled programs are efficient and reliable.
In summary, The Central Station Manager has proven to be a product whose time has come. It is a generalized software package that can be effectively utilized in any number of environments where access to information s crucial and the maintenance of detailed records essential. CSM can be your key to a successful central station without spending a lot of money. Thank you for choosing the CSM package.

Chapter 1 - Concepts & Definitions

CSM runs under the MS-DOS or PC-DOS operating systems, version 3.3 or later. This manual does not attempt to cover DOS or personal computer operations. Usually there are manuals and reference docu­ments that come with the computer when you purchase it that cover these areas. If you feel that you need more of a background in these areas, most bookstores have sections devoted to personal computers. Classes and training sessions for DOS and personal computers are widely offered by many colleges, computer users groups, and indepen­dent sources.
Before you begin with CSM, take a moment to familiarize yourself with some of the terms and concepts used in the program and in this manual.

A list of options available, from which a user makes a selection. CSM uses menus extensively to prompt the operator and minimize the number of commands that must be memorized.

System prompt, C prompt, and DOS prompt all refer to the computer's display which indicates that DOS is waiting for you to enter a com­mand. DOS is the operating system which manages your hardware and the interfaces between application programs (such as CSM) and disk drives, printers, modems, etc.
Current Directory

The current drive (usually indicated by the initial letter in the system prompt) is the disk which the computer is using at the moment. Files (programs and data) on the disk may be organized into functional groupings called directories or subdirectories, much in the same way that paper file folders are stored in different drawers in a file cabinet. The current directory is the one that the computer is using at a given time.

The location of files on a disk which has been organized into subdirec­tories. A path is fully specified by a drive designation (typically C: for single user and F: for multi-user systems and A: for a floppy disk) and a 'path' of subdirectories leading from the root directory to the file, each followed by a backslash (\ - do not confuse this with a slash or forward slash, /). For example, files on the hard disk in a subdirectory called ACCTDIR, which is a subdirectory of one called CSM, are located by the path C:\CSM\ACCTDIR\. Note: The last backslash is optional - CSM works with or without it.
Consult a DOS manual for a more detailed explanation of paths and subdirectories.

Default Value

The value that the program will use if no other value has been defined. This will come either from the system itself or from the user in a setup routine. For example, if the field where you can designate a path is left blank, CSM defaults to using the current drive and directory.

Btrieve (pronounced B-Trieve) is a file management program that allows CSM to access data with great speed. Btrieve must be installed before starting CSM. Once installed, Btrieve remains in the computer's memory (RAM) until the power is switched off or the system is rebooted. The data files that Btrieve manages are identified by the .CSM extension.
Note: Never use a text editor to edit or modify Btrieve data files - they will certainly be damaged.

Characters (letters, numerals, symbols) are entered at the keyboard and will appear on the screen at the position where the cursor (normally a blinking underline) is located. You may type in upper or lower case: all letters are converted by the program to uppercase. The double quote (“) is not used in CSM. If this key is pressed, it will be changed to a single quote ('). Wherever a date is required, enter the year first, then month, then date (YYMMDD), as displayed in the upper left portion of the border. Enter all times in 24 hour format (military time).
Entry Areas

All entry areas (fields) are displayed in inverse video (dark letters on a light background). These are the only areas of the screen where characters can be typed, and are the means by which information is presented to the program. Data entry fields can accept as many characters as will fit on the screen. Message fields will scroll (change the portion being displayed) as characters are entered past the apparent end of the line, up to a total of 254 characters.
Records and Files

Related fields are organized into records, related records are organized into files. For example, the account files contain information about all the individual accounts (each of which is a record), consisting of name, address, telephone number, etc. (each of which is a field).

Entry Modes

Pressing the key marked will put you in insert mode, and the program will begin inserting characters at the position the cursor is located, moving the rest of the line to the right. Insert mode can be distinguished by the presence of a half-character tall cursor rather than the typical flat cursor. The Insert key is a toggle, meaning that insert mode is alternately turned off and on with each press of . Insert mode will also be canceled by moving to the next field. Pressing the key marked deletes the character at the cursor position. The rest of the characters in the field are then adjusted to the left.
Moving Around The Screen

Within a field: the key marked -> (shown in this document as ) moves the cursor one position to the right; the key marked <- (show in this document as ) or the key moves the cursor one position to the left (but will not go past the beginning of a field).
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