User Requirements For Electronic Mail 31


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C.2.2.1.2.1

The numbering plan established for on-net stations shall accommodate current FTS2000 numbers already following NANP, and commercial non-domestic numbers, although some exceptions may be approved or requested by the Government at no additional cost.










C.2.2.1.2.1

The contractor shall identify numbers to be reserved for special uses, such as access to contractor’s operators, trouble reporting, or other special applications.










C.2.2.1.2.1

The contractor shall provide network intercept to recorded announcements as an inherent network capability when a call cannot be completed.










C.2.2.1.2.1

At a minimum, such announcements shall be provided for the following conditions: number disconnected (disconnected number shall not be reassigned for at least 90 days for those situations where the contractor controls number assignment), time out during dialing, network congestion, denial of access to off-net and non-domestic calls, denial of access to features, and other related conditions.










C.2.2.1.2.1

The contractor shall provide authorization codes.










C.2.2.1.2.1

The purpose of an authorization code is to provide to the network a calling identification and COS for users.










C.2.2.1.2.1

The same authorization code shall be used for originating on- and off-net calls if identification cannot be made by other means for billing and COS purposes, or when override capabilities are desired.










C.2.2.1.2.1

The COS derived from an authorization code shall take precedence over that derived from any other means. Actual requirements for calling party identification, COS assignment, and the limit on the amount of dollars billable, either in total or in a billing period, and the expiration date for SVS authorization codes will be specified by the Government as part of service ordering.










C.2.2.1.2.1

The format of the authorization code shall be determined by the contractor except as described in Section C.5.2.1.










C.2.2.1.2.1

The contractor shall provide credit card-sized authorization code card(s), also called FTS2001 Calling Cards, unless otherwise directed by the Government.










C.2.2.1.2.1

FTS2001 Calling Cards shall be made of durable plastic with magnetic strip (swipe) coding and imprinted with authorization code, user’s name, and organization.










C.2.2.1.2.1

The FTS2001 Calling Cards and user instructions shall be issued and delivered at no cost to the Government.










C.2.2.1.2.1

The contractor shall take safeguards against potential fraud and theft regarding issuance, distribution, and activation of authorization codes.










C.2.2.1.2.1

Personal Identification Numbers (PINs) shall be delivered independently from the calling cards.










C.2.2.1.2.1

The last 4 digits of authorization codes (i.e., Personal Identification Number [PIN]), shall not be included in billing records.










C.2.2.1.2.1

If the calling card has sufficient space, the Federal Relay “TDD/800-877-8339” shall be included on the back of the calling card.










C.2.2.1.2.1

While the contractor shall determine the dialing sequence for entering an authorization code, the Government requires that the dialing sequence be such that the network shall be alerted that an authorization code is about to be entered so as not to delay the processing of calls not requiring the use of this feature.










C.2.2.1.2.1

It shall be possible to temporarily override COS restriction assigned to a caller’s station to allow an individual user to place a call at a higher network COS for the duration of the call by entering a valid authorization code.










C.2.2.1.2.1

This shall be accomplished without excessive delays caused by waiting for all digits to be dialed before recognizing the call as one involving an override.










C.2.2.1.2.1

CDRs shall reflect all relevant data on the call, which shall be charged to the authorization code rather than to the originating station. (See also Section C.2.2.1.2.2.1(h) for additional requirements).










C.2.2.1.2.1

The contractor shall allow authorized users to gain access, after validation of authorization codes, to on-net SVS and features from off-net locations by dialing certain toll-free and message unit-free (to the callers) commercial directory numbers.










C.2.2.1.2.1

The commercial toll free number shall be provided by the contractor. The number may be a local number, a Foreign Exchange number, an NANP number, or some other service type (e.g., toll free service) for which toll-free and message unit-free service has been arranged for predesignated regions.










C.2.2.1.2.1

This toll-free and message unit-free commercial directory number (e.g., toll free number) shall be printed on the back of the calling card.










C.2.2.1.2.1

The boundaries of these regions shall be defined by the contractor.










C.2.2.1.2.1

A user shall be able to select by service order the regions of the country from which access is to be allowed and the service type that provides the most economical service for a given application.










C.2.2.1.2.1

The Government is planning to conduct an acquisition for travel card contractor(s). As a result of this acquisition, the Government’s travel card contractor may provide the capability for the traveler to utilize his/her travel card to make FTS2001 telephone calls. If requested by the Government, the FTS2001 Contractor shall coordinate directly with the Government’s travel card contractor(s) to enable this use of the travel card.










C.2.2.1.2.1

The FTS2001 Contractor shall therefore be prepared to provide to the Government’s travel card contractor(s) all necessary information so that the Government’s travel card contractor(s) can include this information on the back side of the travel card.










C.2.2.1.2.2.1(a)

The Agency-Recorded Message Announcements feature shall allow authorized Government personnel to record message announcements within the network.










C.2.2.1.2.2.1(a)

The recording shall be assigned an on-net number and shall be accessible from on-net and off-net stations.










C.2.2.1.2.2.1(a)

The contractor shall provide the capability of a three-minute message announcement length. The length of each message provided by the Government will be determined on a case-by-case basis and be up to three minutes in length (or longer if the contractor capability exists and is provided at no additional cost to the Government).










C.2.2.1.2.2.1(a)

A call to the announcement must be answered within five rings, and barge-in access to the announcement shall be permitted.










C.2.2.1.2.2.1(a)

The contractor shall provide a system-wide capability for storing a minimum of 300 recorded messages.










C.2.2.1.2.2.1(a)

This feature shall enable a minimum of 250 callers, concurrently, to access an announcement.










C.2.2.1.2.2.1(b)

Operators shall provide support services in English for users.










C.2.2.1.2.2.1(b)

This service shall be made available 24 hours per day, 7 days per week.










C.2.2.1.2.2.1(b)

Users shall not receive a busy tone when calling for operator services.










C.2.2.1.2.2.1(b)

Calls to operators shall be answered within five rings 90 percent of the time.










C.2.2.1.2.2.1 (b)(1)

In cases where automatic network audio conferencing is not possible, operators shall have the capability to set up conferences and connect all conferees.










C.2.2.1.2.2.1 (b)(2)

Operators shall be available to assist users encountering dialing difficulties while using the contractor’s services.










C.2.2.1.2.2.1 (b)(2)

The operator shall remain on the line until the call has been connected.










C.2.2.1.2.2.1 (b)(3)

Operators shall provide callers with locator service numbers for all agencies subscribing to FTS2001 contracts. These are agency numbers through which callers can receive further information from the agency regarding completion of a call. These numbers will be provided to the contractor by the Government, and will be updated periodically.










C.2.2.1.2.2.1 (b)(3)

The contractor shall maintain its locator database for the Government.










C.2.2.1.2.2.1 (b)(4)

Operators shall be able to complete calls for accessing the network from off-net and on-net locations.










C.2.2.1.2.2.1 (b)(4)

Operators shall be able to verify authorization codes given verbally by callers accessing the network.










C.2.2.1.2.2.1 (b)(4)

Upon confirmation of the authorization code, operators shall be able to complete the call.










C.2.2.1.2.2.1 (b)(5)

A user shall be able to call an operator by dialing a special number to report and deactivate a stolen or lost authorization code or calling card.










C.2.2.1.2.2.1 (b)(5)

A user shall be able to call an operator by dialing a special number to obtain a credit adjustment for a completed call to a wrong number, an interrupted call, or unsatisfactory transmission.










C.2.2.1.2.2.1(c)

Call screening comprises a set of features that determine a call's eligibility to be completed as dialed, based upon COS information associated with the user, the station, or the trunk group.










C.2.2.1.2.2.1 (c)(1)

Class of Service and Restrictions. The contractor shall provide, at a minimum, 128 classes of service available to each user, station, or trunk. However, given the Government's diverse needs and the uncertainty of future offerings the provision of more than the minimum number is encouraged.










C.2.2.1.2.2.1 (c)(1)

COS shall be determined from ANI, authorization code, traveling classmark, or trunk group.










C.2.2.1.2.2.1 (c)(1)

The COS derived from an authorization code shall take precedence over that derived from other means.










C.2.2.1.2.2.1 (c)(1)

Classes of service shall identify, but not be limited to, access and feature restrictions.










C.2.2.1.2.2.1 (c)(1)(i)

Access restrictions shall include, but not be limited to, access to toll free and 900 calls, access to off-net calling, access to other Government networks, access to non-domestic calling, and access to other than specified NPA/NXXs.










C.2.2.1.2.2.1 (c)(1)(ii)

Feature restrictions shall allow or restrict access to network features by users or groups of users.










C.2.2.1.2.2.1 (c)(2)

Time of day, day of the week, and day of the year restrictions shall be possible, and implementable on a per station, per location, and per authorization code basis. This type of restriction can be used, for example, to prevent unauthorized use of the service after normal business hours.










C.2.2.1.2.2.1 (c)(3)

The Traveling Classmark feature shall provide for the acceptance of traveling classmarks from all locations served by PBXs and Centrexes that are able to provide these classmarks, including calls extended by operators.










C.2.2.1.2.2.1 (c)(3)

Traveling classmarks (TCOS) shall conform to the TCOS format (i.e., called number + TCOS). User calling characteristics and limitations may be determined from the traveling classmark.










C.2.2.1.2.2.1 (c)(4)

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