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This document is provided “as-is”. Information and views expressed in this document, including URL and other Internet Web site references, may change without notice.

Some examples depicted herein are provided for illustration only and are fictitious. No real association or connection is intended or should be inferred.

This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may copy and use this document for your internal, reference purposes.

Copyright © 2011 Microsoft Corporation. All rights reserved.

Microsoft, Internet Explorer, Lync, SQL Server, Windows, and Windows PowerShell are trademarks of the Microsoft group of companies. All other trademarks are property of their respective owners.

This chapter is part of the Microsoft Lync Server 2010 Resource Kit book that is currently being developed. Chapters will be available for download while this book is being completed. To help us improve it, we need your feedback. You can contact us at nexthop@microsoft.com. Please include the chapter name.

For information about the continuing release of chapters, check the DrRez blog at http://go.microsoft.com/fwlink/?LinkId=204593.

Contributors


Project Manager: Susan S. Bradley

Content Architect: Rui Maximo

Chapter Lead: Brandon Bernier

Writers: Kent Tilger

Contributing Writers: Mark Stafford, Vincent Valdez

Sidebar Contributors: Brandon Bernier, Gennady Kostinsky, Mark Stafford, Premal Gandhi

Technical Reviewers: Ajay Chitturi, Arish Alreja, Byron Spurlock, Dave Grob,
Hong Sodoma, Jens Trier Rasmussen, Ken Aruajo, Ling Cao, Neil Deason,
Radu Constantinescu, Roy Kuntz, Sam Gantner, Satya Kondepudi, Stephane Cavin,
Thomas Laciano, Wei Zhong

Lead Editor: Kelly Fuller Blue

Art Manager: Jim Bradley

Production Editor: Kelly Fuller Blue

Table of Contents

Contributors 4

Contributors 4

Introduction 8

Introduction 8

Troubleshooting IM and Presence Workload 8

Troubleshooting IM and Presence Workload 8

Presence Updates are not Reflected for Several Seconds 8

Notes from the Field 11

Notes from the Field 11

Lync Server Performance Issues due to a SQL Server Back-End Database 11

Lync Server Performance Issues due to a SQL Server Back-End Database 11

Notes from the Field 12

Notes from the Field 12

Troubleshooting Lync 2010 Performance Issues Caused by SQL Server Back-End Database 12

Troubleshooting Lync 2010 Performance Issues Caused by SQL Server Back-End Database 12

Unable to Download the Address Book 13

Notes from the Field 15

Notes from the Field 15

Common Address Book Issues 15

Common Address Book Issues 15

Troubleshooting Conferencing 15

Troubleshooting Conferencing 15

Poor Quality in Audio/Video Conferences 15

Troubleshooting Edge Server Issues 18

Troubleshooting Edge Server Issues 18

Cannot Establish Media from a Home Residence 18

Cannot Join a Conference when the Edge Server’s External Interface is Routable Internally 20

Troubleshooting Enterprise Voice 22

Troubleshooting Enterprise Voice 22

New Users Cannot Receive Incoming Calls 22

Notes from the Field 25

Notes from the Field 25

Significant Digits—Four-Digit Telephone Numbers 25

Significant Digits—Four-Digit Telephone Numbers 25

Unable to make a Lync 2010 Call–Network too Busy 25

Unable to make a Lync 2010 Call–Network too Busy 25

Location doesn’t Auto-Populate for Lync 2010 on Specific Corporate Subnets 26

Location doesn’t Auto-Populate for Lync 2010 on Specific Corporate Subnets 26

Lync Server Mediation Service Causing High CPU Utilization 32

Lync Server Mediation Service Causing High CPU Utilization 32

Call Park Failed—No Orbit Available 35

Call Park Failed—No Orbit Available 35

Parked Calls from PSTN are dropped after 30 seconds 37

Parked Calls from PSTN are dropped after 30 seconds 37

Troubleshooting Application Sharing 39

Troubleshooting Application Sharing 39

Unable to Start a Peer-to-Peer Application Sharing Session 39

Troubleshooting Dial-In Conferencing 41

Troubleshooting Dial-In Conferencing 41

Dial-in Conference Call that is Originating from Office Communications Server 2007 R2 Attendant Fails 41

Dial-in Conference isn’t Successfully Transferred Between Pools 45

Dial-in Conference ID Not Found 47

Troubleshooting Response Group Services 50

Troubleshooting Response Group Services 50

Summary 53

Summary 53

Additional Resources 53

Additional Resources 53
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