A permanent position involving Windows server (Windows 2008, Windows 2003), virtualization (vmware, Hyper-V, Citrix), terminal services and terminal server


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NameA permanent position involving Windows server (Windows 2008, Windows 2003), virtualization (vmware, Hyper-V, Citrix), terminal services and terminal server
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Stephen Saxon

stephen@saxon.com - 510-882-4908
Oakland, California


objective




A permanent position involving Windows server (Windows 2008, Windows 2003), virtualization (VMWare, Hyper-V, Citrix), terminal services and terminal server technologies (Citrix, Microsoft Terminal Services), enterprise information systems management, systems design & implementation. Duties may include technical writing, documentation, management, and mentoring junior staff.

Technological Expertise & Environments




  • Technical project management.

  • Technical and creative team management, mentoring, and leadership.

  • Server operating systems (Windows 2008, Windows 2003, VMWare, VSphere, Microsoft Hyper-V, Citrix Presentation Server, Citrix MetaFrame, Novell NetWare, some Unix & Linux).

  • Email Systems (MS Exchange 2010, 2007, 2003, Lotus Notes/Domino, Novell GroupWise)

  • Some SQL Server support (not dba responsibilities); some VOIP support.

  • Network utilization and capacity analysis, protocol analysis and systems tuning, system management tools including SolarWinds, Microsoft SCOM, HP OpenView, Nagios, and others.

  • Windows 2008, Windows 2003, Active Directory, Group Policies (GPO), Distributed File System (DFS), File Replication Services (FRS), and physical to virtual server migrations.

  • DNS, WINS, DHCP and TCP/IP Services including Microsoft, Nortel NetID, and BIND 8.

  • Development and QA Test environment design and support.

  • Documentation, technical writing & editing from basic system documents to articles, books and other materials for publication.

oPERATING sYSTEMS, communications protocols & Standards




  • Microsoft Certified Professional (MCP), MCSE. Other Microsoft certifications in progress. Novell CNE, ECNE, CNI etc., General Wintel engineering and system administration.

  • Expert: Microsoft Windows Server 2008, 2003, Active Directory, IIS 6.0, IIS 7.x, Microsoft terminal services, Windows client operating systems (Windows XP, etc.).

  • Advanced: VMWare, Citrix MetaFrame, Presentation Server Suite, VOIP.

  • Basic: Microsoft Hyper-V, Linux, AIX, Solaris, HP/UX basic administrative skills, comfortable with vi navigation and editing commands, Microsoft Access, SQL Server administration.

  • Other Technologies and Standards: TCP/IP, DNS / BIND, WINS, DHCP, SNMP, SMTP, FTP, HTTP, IPX/SPX, Telnet, TN/3270, and protocol analysis with Sniffer, Novell LANalyzer, MS Network Monitor, VOIP, SIP, T.38, PCI, HIPAA, CLETS compliance.

Hardware




  • Intel-based servers, workstations, laptops. 15+ years from bench tech to advanced level configuration and debugging of servers, workstations and laptops, including HP, Dell, Toshiba, IBM, and various other brands of PC-compatible servers and workstations.

  • Ethernet switches, routers and firewalls, including Cisco Catalyst and Pix products, SonicWall, Ironport, Barracuda and others, F5 and Citrix load balancers, virtual private networks (VPN).

Software




  • Expert skills in Microsoft Office 2010, 2007, 2003 and related products (Word, Excel, PowerPoint, Project, Outlook, , Access, Visio); Exchange 2000, 2003, 2010 (installation and administration), some RIM / Blackberry integration; MS SQL Server (installation, configuration), IIS 7.x, 6.0, Novell NetWare and GroupWise; GoodLink for iOS; terminal emulation.

  • Scripting: Advanced batch files, PowerShell, Windows scheduled tasks, FireDaemon, etc.

Professional Experience




4/12 - Present Genomic Health, Inc Redwood City, CA

Sr. Applications Engineer

  • Support of production healthcare systems.

  • Analysis and documentation of a wide-ranging, heterogeneous environment.

  • Information gathering in support of configuration management database implementation (CMDB).

  • Charting and documenting the relationships between various applications and infrastructure.

  • Pilot project of SolarWinds monitoring solution.

  • Troubleshooting performance issues in Production and Non-Production environments.







12/11 – 4/12 Savvis Communications Santa Clara, CA

Production / Operations

  • Operations analysis and troubleshooting for production systems.

  • Server builds, validation, and configuration management custom tools and Computer Associates.

  • Active Directory, IIS, Windows 2008, Windows 2003 server maintenance and management.

  • Support for production systems of financial services clients.

  • Hands-on support of physical racks and hardware break-fix operations in a secure production data center.







7/11 – 8/11 RingCentral.com San Mateo, CA

Production / Operations (short-term contract)

  • Operations analysis and troubleshooting for production systems.

  • VMWare and Active Directory consulting.

  • Documentation of production systems for commercial provider of voice over IP (VOIP) services, including updating inventory of physical racks for new production data center.







12/10 – 7/11 Ross Stores / Accenture Pleasanton, CA

Manager, Infrastructure Management Team - Windows (contract)

  • Managing off-shore team (Manila, PH) supporting production Windows server environment including Windows 2003, Windows 2008, Citrix Presentation Server, Citrix Provisioning Server, VMWare, HP server hardware, HP ILO / RILO / ILOM remote management, Avocent / Mergepoint remote access, and primary support of Active Directory, including enterprise DNS services.

  • Heavy PowerShell scripting for system management, administration, performance monitoring, capacity reporting and planning.

  • Level III troubleshooting of various OS, hardware, application, performance, and architecture issues.

  • Developing and publishing Root Cause Analyses for various incidents and outages.

  • sDocumentation and process development for common support requirements.

  • Collaboration with other team leads, managers, and individual contributors to provide effective and dependable services to the client.

  • Adherence to established change management protocols.

  • Negotiations with vendors regarding support, product roadmaps, and relationships.

  • Consulting on patching activities, including regulatory compliance.










7/10 – 9/10 Restoration Hardware Corte Madera, CA

Consulting Systems Engineer (contract)

  • Dedicated consulting and troubleshooting on name resolution (DNS / WINS), AD replication.

  • Analysis and reporting regarding Exchange and Outlook performance issues.

  • Configuration and troubleshooting with Kace /Dell K2000 deployment appliance and remote site appliance (RSA).

  • Extensive documentation of procedures and processes for information technology team.







2/09 – 11/09 McAfee, Inc Santa Clara, CA

Senior Systems Engineer, Server Operations Group (contract)

  • Primary support for VMWare / Windows 2003 + IIS 6.0 and Windows 2000 + IIS 5.0 in production environment, with some 2008 + IIS 7.0, 7.5.

  • Troubleshooting and problem resolution involving very complex and interconnected customer-facing, server-based systems.

  • Generating new virtual servers (VMWare) for production use, both from clones and templates.

  • Some work managing NetApp SAN (Storage Area Network) space and resources, both as virtual server space and direct Windows shares.

  • Documentation of existing data center infrastructure, policies and procedures.

  • Development and documentation of monthly production patching procedures in compliance with PCI (payment card industry) regulatory standards.

  • Provided hand-off and escalation support of production patching process to off-shore staff.

  • Mentoring junior level staff and team members, both in the office overseas.

  • Designed and delivered training for peers and team members on various aspects of scripting and system management.

  • Rotating after-hours on-call duties, including working with international resources in India, England, Ireland, Canada, and the USA.

  • Some work preparing and updating disaster recovery environment.







1/08 – 12/08 Embark Corporation San Francisco, CA

Senior Systems Engineer

  • Primary support for VMWare / Windows 2003 / IIS 6.0 application service provider’s data center build-out and cross-country migration.

  • Some work managing and configuring NetApp SAN resources, primarily as VMWare resources for virtual servers.

  • Engineered and documented from scratch the server build procedures for Development, QA, Stage, Release and Production environments.

  • Integrated many third-party applications and custom-built applications, requiring intimate knowledge of IIS and Windows operations and optimization.

  • Daily operation and periodic maintenance of production infrastructure and Internet-based ASP sites.

  • Worked directly with Senior Network Engineer and Senior Database Analyst to construct secure, yet functional environments from Development through Production.

  • Worked directly with custom developers to install, debug and optimize their programs for use in our public-facing production systems.

  • Integrated SCOM 2007 (Microsoft system management and monitoring tool) to monitor business-critical services and servers.

  • Advanced troubleshooting involving network infrastructure, third-party software vendors, Microsoft server products, and custom applications and scripts.

  • Automated / scripted both repeated and one-time management tasks for a wide variety of servers.

  • Some troubleshooting of Citrix ICA client connectivity for parent company’s corporate access.

  • Mentoring and some training of junior staff, as well as cross-training with senior team members.







7/07 – 11/07 Safeway, Inc. Walnut Creek, CA

Wintel Engineering Team (contract)

  • Designed, provisioned and managed virtual (VMWare), blade and standard physical servers, for a variety of project needs.

  • Extensive management of virtual and physical servers in the Dev, QA and Production environments.

  • Some management of Microsoft virtual servers.

  • Developed a costing comparison model for virtual, blade and standard physical servers to provide justification for moving projects toward virtual environments to limit the physical demands on the data centers.

  • Integrated and installed many third party applications in support of enterprise projects.

  • Extensive use and management of Microsoft IIS 6.0 (Internet Information Server) web servers.

  • Extensive use and management of Windows 2003 application and resource servers.

  • Created and published documentation for new applications and installation routines to be used by production support personnel.

  • Extensive interaction and collaboration with vendor engineers and developers to troubleshoot and resolve problems encountered in Dev, QA and Production environments.





7/06 – 6/07 Peninsula Temple Beth El San Mateo, CA

Cantor

  • Devoted a year to serve as interim clergy for this congregation.

  • Taught private lessons to young and adult bar and bat mitzvah students.

  • Started and directed a congregational band and a congregational choir.

  • Officiated at life cycle events, including weddings, holidays and memorial services.





5/04 – 7/06 Kaiser Permanente Walnut Creek, CA

Identity Management Services; Active Directory and related ID services (Permanent/FTE)

  • Helped maintain login ID services for the KP.ORG enterprise.

  • Helped maintain WINS services for the KP.ORG enterprise.

  • Assisted in rollout of new WINS server platform for the KP.ORG enterprise.

  • Assisted in rollout of new server management system (SCOM 2007) for the KP.ORG WINS server infrastructure.




Network Operations / Enterprise Network Services / Distributed Computing Services

Server Build Team Engineer (contract)

  • Lead developer for the upgrade of the KPSetup portion of the new automated Windows Server build.

  • Documented (flow charts for each script) the KPSetup module of xMWS v1.1.

  • Packaged and documented the deployment package (the actual code) for xMWS version 1.0.

  • Composed and published documentation for xMWS 1.0.

  • Developed and lead cross-functional team discussions resulting in a new deployment methodology for xMWS 1.0 and builds to follow.




Enterprise Network Solutions / IP Services Group
Technical Business Analyst, Technical Writer, IP Services Engineer (contract)


  • Composed and published a manual for IP services procedures, including basic functions of NetID, manual BIND / DNS configuration tasks, and an overview of the IP Services infrastructure for Kaiser Permanente’s enterprise operations.

  • Participated in the negotiation and remediation of DNS and sub-domain over-use, and proposed strategies to avoid such problems in the future.

  • Participated directly in the support and troubleshooting of the IP Services infrastructure.

  • Initiated and participated in a leading role in the evaluation of replacement products for the primary current IP Services tool.




3/04 – 5/04 Altera Corporation San Jose, CA

Windows Server Engineer (contract)

  • Investigated and within a few days resolved significant problems attributed to Altera’s Citrix environment that had stumped their internal support team for a period of months.

  • Developed and documented a process tracking system to be followed for all new projects engaged by the support team.

  • Analyzed and proposed a migration plan to move Altera’s Citrix MetaFrame server farm infrastructure to more current revisions and more stable platforms.

  • Investigated and diagnosed various printing, user access and management functionality anomalies, primarily with the Citrix environment and its underlying Windows server platforms.

  • Evaluated all update notifications from Microsoft for the Windows server environment. Established and documented a graded scale to indicate the urgency of specific updates.







11/03 – 3/04 Entisys Solutions, LLC Concord, CA

Senior Windows Server Engineer, Technical Instructor

  • Emergency and contract-based troubleshooting and maintenance activities.

  • Network security and performance analysis and documentation.

  • Developed and automated a procedure for analyzing patch and update status of all Windows servers and workstations, generating a clear report for later analysis and review with the client and sales staff.

  • Taught a series of classes in beginning and advanced Citrix MetaFrame Administration at Microsoft’s San Francisco regional offices and at client sites.

  • Lead or solo engineer for client installations of Citrix MetaFrame XP farms in San Francisco and Santa Maria, California, including Windows Active Directory and Group Policy Objects troubleshooting and configuration.

  • Provided remote and on-site support for a wide range of terminal services environments.







11/02 – 10/03 PCS Solutions Emeryville, CA

Project Manager, Senior Server Engineer

  • Emergency and contract-based troubleshooting and maintenance activities.

  • Project manager for a system migration from Novell GroupWise to Microsoft Exchange and simultaneously migrated from Novell NetWare with a local (workstation-based) data storage model to Microsoft Windows 2000 servers with a network storage and thin computing model (Citrix MetaFrame terminal servers). This was a 7 month project involving a phased migration of email accounts, messaging data and nearly a terabyte of data, while maintaining cross-platform functionality that included messaging, scheduling, group rights and secured data access.

  • During the migration project, the client chose to appoint me as the overall project manager in place of full time staff. Working through the political ramifications while making progress toward a successful completion was a major component to the project’s ultimate success.

  • Also provided the analysis resulting in the basic scope, schedule and plan for the project, which included overcoming significant challenges relating to the client’s inability to parse or identify massive amounts of their own data.

  • This project also coincided with a third vendor that provided the new thin and thick desktop platforms for the migration. Their consistent difficulties in meeting project date targets was yet another challenge that we overcame on our way to a successful implementation.







4/02 - 8/02 City of Hayward Hayward, CA

Technical Services Consultant (contract)

  • Emergency troubleshooting and maintenance activities.

  • Decommissioned approximately 10 NetWare servers, including graceful removal of each server from the NDS tree, manually dismantling the servers and related racks and removal of cable ladder racking.

  • Emergency recovery of Windows NT 4.0 and Windows 2000 servers from non-bootable conditions back to production use.

  • Developed and published procedures for the migration tasks, and administration and maintenance procedures for the new systems.

  • Organized and planned out the re-racking and redeployment of 19 production Dell servers (Windows 2000, Exchange 2000, ISA/Proxy, DMZ and Internal networks, Dell NAS (network attached storage), and DLT tape library systems during a 10 hour maintenance window.

  • Reworked the backup procedures for 19 Windows servers, utilizing a network attached storage system to provide faster backups and faster recovery of critical production data shares in case of server failures.

  • Provided emergency and remote support services via secure remote access.

  • Diagnosed and resolved configuration problems with Cisco Pix firewall and related products.





10/01 - 4/02 ExtraTeam Pleasanton, CA

Senior Systems Engineer and Consultant

  • Lead engineer for a phased production migration from NetWare 4.11 + GroupWise 5.2 to Windows 2000 + Exchange 2000, including full interoperability between the two systems for the duration of the migration.

  • Advanced and protracted troubleshooting of a software error in Veritas Backup Exec for NT/2000 that resulted in a major release patch from Veritas.

  • Advanced troubleshooting and repair of Windows Active Directory after production servers had been incorrectly removed from the Directory by a prior consultant.

  • Provided emergency and remote support services via secure remote access.





8/2K - 6/01 Wells Fargo San Francisco, CA

Project Lead (contract), International Systems Grp.; Project Manager, Internet Serivces Grp.

  • Integration of foreign currency exchange application on Windows 2000 / Citrix MetaFrame terminal servers, including work with Microsoft Windows 2000 Active Directory), and Windows NT4 Terminal Server / Citrix MetaFrame.

  • Developed hardware design specifications in compliance with corporate standards.

  • Researched (with staff & end users) and integrated the stand-alone application for terminal server use.

  • Built and managed Development terminal server environment (gaining over 400% improvement over the previous application architecture).

  • Integrated and managed the QA terminal server environment.

  • Integrated and documented the production server environment and handed off to FTE staff.

  • Testing and evaluating performance monitoring and alerting tools for the Wells Fargo Internet Services Group’s Internet Banking Systems.

  • Detailed analysis and proof of concept testing of the products from many vendors, including Quest, BMC, TeamQuest, HP’s IT/O, and others.

  • Drafted recommendation white paper of the analysis for management’s action.







1989 – 2000 San Francisco Bay Area

Various contract and permanent positions

  • Clients and employers included: Intel, Levi Strauss, American President Lines, California State Automobile Association, Kaiser Permanente, Matson Navigation, Lynch Marks, & Associates, Clarity Technologies, Select Training Centers, International Micronet Systems/Compucom, Platinum Software, Computer Associates, Memco Software, M&T Books, Novell Press/Sybex, etc.




Published Writings




  • Novell’s Guide to NetWare 4.0 Networks (Novell Press/Sybex, 1993) (book)

  • Running Windows On NetWare (M&T Books, 1992) (book)

  • Net Notes (biweekly column in Stacks Magazine, 1993 – 1994)

Education & certifications




  • Compliance and data security training for HIPAA, PCI, CLETS

  • 2010 CORE / CERT emergency and disaster response training and certification

  • 2000 Microsoft Certified Systems Engineer

  • 1999 Solaris System Administrator

  • 1991-93 Certified NetWare Instructor (NetWare 4), Enterprise CNE, (ECNE) Certified NetWare Instructor (Category II) (CNI), Certified NetWare Instructor (Category I)

  • 1990 Certified NetWare Engineer (CNE)

Awards and honors




  • Highly rated speaker and moderator in forums and day-long seminars for '90, '91, '92, '93, and '95 Northern California NetWare Users' Conferences, NetWorld, WiNet Expo, and other technical conferences and conventions.

  • Vocal and trumpet soloist with the San Francisco Symphony, December 2009.

  • Undefeated champion on NBC Television’s “Classic Concentration” game show, 1988.

  • Best Original Song, Best Original Arrangement, Harmony Sweepstakes National Finals

  • Toured and recorded internationally with the renowned vocal ensemble, Chanticleer, with the folk / world music ensemble, The Klezmorim, and with Klez-X (aka The San Francisco Klezmer Experience).

  • Performed and / or recorded with Chet Baker, Michael Brecker, Shlomo Carlbach, Jose Feliciano, David Grisman, Abby Lincoln, Bobby McFerrin, Martha Schlamme, Michael Tilson Thomas, Andy Williams, John Williams, and Frank Zappa, among others.




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