How to software upgrade a polycom hdx




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HOW TO SOFTWARE UPGRADE A POLYCOM HDX

You will need to get the Serial Number of the System, current System Software Version
and IP address.
To obtain these 3 using the Remote control, press the Home button. Now select
System in the bottom left of the screen, (if there is no "System" press the blue "i" button
& then select System). Then select System Information.
On Page 1 you will be able to extract the 3 items above. Make a note of all 3. On the Web Interface this information can be found under Tools>System Information.

Now you just need the software & maybe a software upgrade license key.

Obtaining the Software Update.
Web browse to support.polycom.com & select Documents & Downloads, Telepresence & Video.
Click any of the HDX links, the software is the same for all HDX.
Save the file in a known location where you can find it later.
Whilst you're waiting for the download, get the Release Notes for that version, they'll tell you
what is new, fixed & not fixed.
Now the download is complete unzip it & save the resulting .pup file in a location you can remember.

Upgrade License Keys.
There are currently multiple versions shown in the Licensing Page. V3.0.x V3.1.x
License keys are required if you are upgrading between any of these versions, upgrading from, say, V3.0.0.1 to V3.0.3 does not.

We have encountered no issues going from V2.5.x.x to V3.1.x but if you are on To obtain a Software Update License Key browse to support.polycom.com.
At this point you can either create a login for the site & proceed or call the Impromp2u
Helpdesk on +44 (0)1635 294333 with the system S# & we'll get the key for you.
If you choose to do the former, in support.polycom.com select Licensing & Product Registration,
Activation/Upgrade. Under SITE & Single Activation/Upgrade click Activate Now.
Put your 14 digit S# in the box & click Next. Select Upgrade on the three resulting Tabs.
Against the version you have downloaded at the start it may say 1 of 3 things.
Available but Not Entitled, call the Impromp2u Helpdesk on +44 (0)1365 294333.
XXXX-XXXX-XXXX-0000-XXXX is the update key. Make a note of it.
Available, press the Get button, a key will be generated in the format above. Make a note of it.
Performing the Update.

Allow yourself 10-15 minutes for the update to complete (assuming you are doing this on your LAN).
Web browse to the IP address of the HDX recorded at the head of this document.
The HDX Web Home screen will appear. Click Admin (you may be prompted for a username & password
by default this is admin & S# {the S# needs to be UPPERCASE}).
Now you're in Admin, see General Settings on the left & select Software Update, then Polycom HDX System.
The next page gives you the opportunity to back up the system settings & dialling directory. Whilst I've never HAD to use them, do that anyway making a note of where you saved them.
Pressing Next will reboot the HDX back into a mode in which it is ready to receive the new software.
A message is sent to the HDX screen explaining why it is rebooting.
When the system returns the web page will ask you to browse to the location where you saved the .pup file extracted from the downloaded zip. Select the file & click Begin Update. Scroll to the bottom of that window to see package transfer is in progress.
When the update package has transferred the web page will confirm a few details about what it is doing, the current software version & the version you are about to get it to load. Scroll to the bottom, select Typical & press Next.
The next couple of pages confirm what you wish to do, Update Software Next, Retain the Following Settings, Keep System Settings, Keep All Directory Entries you can loose the "Sample Sites in Directory". Our test sites are more reliably on & not as busy.
Scroll down & select Next, this last page gives you the last opportunity to cancel. Press Next to continue.
A whole bunch of Unix like commands will go by informing you of progress.
Once complete the unit will re-boot & will come back with the same system settings & directory.

That's it. Test your system to a known attended site. If you don't have one available call the Impromp2u Helpdesk
on +44 (0)1635 294333. If it's out of hours, test to 89.105.107.135 or ISDN on +44 (0)1635 294398 where our Freeview
Box & VSX7000 will be happy to entertain you with the current offerings on BBC1.

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