British Institute of Cleaning Sciences (bicsc)




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Doc Title

Cleaning Standard Operating Procedures







Doc Type

HR

Doc No

HRTRGCS001

Doc Sub-Type

Policy

Version No

V 1

Doc Owner and appt

Sinead Sharpe

Release Date

01JAN16



Cleaning Standard Operating Procedures



Standard Operating Procedure

To ensure that cleaning procedures and training are carried out to the standards required by Robinson Services and the British Institute of Cleaning Sciences (BICSc)

Service level Required
To ensure Robinson Services becomes famous for delivering great service

Customer Experience
To ensure that the customer experience is great which will help us keep 100% of our customers

Content :
Sop1. A1 Chemical Competency

Sop2. AA2 Machine Safe Use and Care

Sop3. AA3 Storage of Equipment

Sop4. A1 Mop Sweeping

Sop5. A2 Single Solution Mopping

Sop6. A4 Buffing

Sop7. B1 Suction Cleaning

Sop8. C2 Wall Washing

Sop9. D1 Dust, Damp Wipe, Wash and Polish

Sop10. D3 Cleaning Toilets, Wash Hand Basins, Urinals and Washroom

Furniture

Sop11. A5 Spray Buffing

Sop12. C3 Window Cleaning

Sop13. E1 Stain Removal

Sop14. E3 Cleaning Personal Computers

Sop 15. E4 Cleaning Lifts

Sop16. F1 Litter Picking

Sop17. F4 Body Spillages and Sharps

Sop18. A15 Cleaning Stairs, Landings, Balustrades, and Handrails

Sop19/20. A6 & A7 Stripping, Drying and Reapplying Emulsion Polish

Sop 21. M1 Machine Scrubbing Drying (with a wet suction machine)

Content:
Annex A. Freshclean Guides

Annex B. Simpla SD

Annex C. Omnia SD

Annex D. Vispa SD

Annex E. Innova SD

Annex F. Media SD

Annex G. Comac Polisher

Annex H. Trufox Vac

Annex I. Comac P12 Vac

Annex J. Comac P35 Wet Dry Vac

Annex K. Henry Vac

Annex L. Cimex 46 Escalator

Annex M. Intentionally blank

Annex N. Intentionally blank

Annex O. Intentionally blank

Annex P. Intentionally blank

Annex Q. Intentionally blank

Annex R. Intentionally blank

Annex S. Intentionally blank

Annex T. Intentionally blank


Content:
Annex U. Induction Policy

Annex V. Sharps and Bodily fluids

Annex W. Manual Handling

Annex X. Cleaning audit

Annex Y. CO Standards Policy and Assessments

Annex Z1. Powder Pink Assessment

Annex Z2. Rose Pink Assessment

Annex Z3. Hot Pink Assessment



1. A1 Chemical Competency


To ensure that cleaning procedures and training are carried out to the standards required by Robinson Services and the British Institute of Cleaning Sciences (BICSc)

Service level Required

Customer Experience



Equipment

  • All of the equipment that is provided will be checked and washed before using so that chemicals are not mixed together by accident

  • If chemicals are mixed together they can give off potentially harmful fumes which could be inhaled

  • This also ensures that the equipment lasts longer making us more profitable and also if the equipment is clean and well maintained

  • All chemicals have a manufacturers label clearly displayed







To ensure that no potentially harmful fumes are inhaled by the customer

Well maintained equipment presents a professional image to our customers enabling us to deliver great service.

Personal Protective Equipment

  • For example gloves and goggles should always be used when using chemicals as they could harm your, skin or eyes if you come into contact with them

  • All employees are provided with gloves and these should be worn at all times when using chemicals




Wearing the correct PPE presents a professional image to our customers

The Yellow Safety Signs

  • Will be placed wherever you and colleagues are cleaning or working to ensure health and safety regulations are followed

  • Safety signs displayed in prominent areas and are clean and in good state of repair




Our customers are aware that you are working in the area and will be safe


Ventilation

Windows or doors need to be opened wherever possible to ensure that you, and your colleagues do not breathe harmful fumes when working, you have a duty of care




Our customers are not breathing harmful fumes


Risk Assessments and COSHH

  • Before using any chemicals check the site binder for the risk assessments and COSHH (Control of Substances Hazardous to Health) data sheets are available. If you cannot find a risk assessment and a COSHH data sheet seek advice from your supervisor or manager before using the chemical







This will ensure that we only use customer approved chemicals enabling us to deliver great service



Standards Operating Procedure (page 2/2)

A1 Chemical Competency

Service level Required

Customer Experience



Using chemicals

  • When using chemicals always put the water in the bucket first so that the chemicals do not foam and if there is splash back from the chemical the chemical is diluted

  • The chemical should be used according to the manufacturer’s instructions and never mixed with anything other than water. When you have used the chemical replace the lid to prevent spillages

  • Any chemicals that have been used should be poured down the sluice sink so that they can be dealt with properly. Never pour chemicals in kitchen sinks or toilets

  • All chemicals are stored labelled with lids tightly fitted or trigger spray bottles switched to the off position




Take care to ensure no spillages which may damage our customers property and ensure that when you always dispose of unused chemicals where customers cannot come into contact with them


Recap
Equipment is worn when using chemicals to promote safety and professionalism
Make sure that chemicals are never mixed together
Make sure that COSHH Assessment and Safety Data Sheet for all chemicals are available on site and you have read and understood them
Make sure that all chemicals are labelled, stored and disposed of appropriately
Make sure that there are no accidents to colleagues or customers and also to property and there are no customer complaints




Customers see us as professional Knowledgeable and aware of and practicing good Health and safety processes to ensure a clean and safe working environment

2. AA2 Machine Safe Use and Care


Standard Operating Procedure (1of 2)
To ensure that cleaning procedures and training are carried out to the standards required by Robinson Services and the British Institute of Cleaning Sciences (BICSc)

Service level Required

Customer Experience



Equipment

  • All of the equipment that is provided will be checked and safely assembled before using

  • If faulty machinery is used this increases the risk of electric shock

  • All electrical equipment must be PAT (Portable Appliance Tested) before use and will display a PAT Test label with the date it was checked and the next due date

  • This ensures that the electricity flows through the machine properly.

  • Check that the building and/or machine is fitted with a circuit breaker to cut off the electricity supply should the machine become faulty




This will ensure that we only use approved contractors to check the machinery promoting Health and Safety as a priority enabling us to deliver great service


The Yellow Safety Signs

Will be placed wherever you and colleagues are cleaning or working to ensure health and safety regulations are followed

Safety signs displayed in prominent areas and are clean and in a good state of repair




Our customers are aware that you are working in the area and will be safe.


Personal Protective Equipment

For example gloves and full shoes should be worn when using electrical equipment as they could harm you hands and feet if you come into contact with them





Wearing the correct PPE presents a professional image to our customers

Ventilation

Windows or doors need to be opened wherever possible to ensure that you, and your colleagues do not breathe harmful fumes when working, you have a duty of care




Our customers are not breathing harmful fumes

Risk Assessments

Before using any electrical equipment there must be a risk assessment for the piece of machinery you are going to operate and the task which you are going to be carrying out. If there is no risk assessment for the task and the machine seek advice from you manager or supervisor immediately




This will ensure that we adhere to strict Health and Safety regulations enabling us to deliver great service


Standard Operating Procedure (2/2)

AA2 Machine Safe Use and Care

Service level Required

Customer Experience



Using Machinery

  • When using machinery the following safety checks must be carried out: check for a PAT test, run hands along the cable to check for any breaks or bare wires, check plugs and pins for signs of damage and cracked casings and finally check any bags or filters

  • When using machinery the cable should be behind you at all times

  • Damaged machines should never be used and should be reported to your line manager. Place a label on the machine highlighting the machine is faulty

  • Before plugging a machine into a socket, the socket should be in the off position. When unplugging a machine after use the socket should be switched off before the machine is unplugged from the wall







Electrical machinery does not interfere with customers day to day business ensuring we work together as one team and there are no customer complaints


Recap
Equipment is worn when safety checking machinery

Make sure that all machines have a current PAT test date clearly displayed

Make sure that a Risk Assessment is present for each task which involves using machinery

Make sure that all machinery is stored in the upright position with no trailing cables

Make sure that there are no accidents to colleagues or customers and also to property and there are no customer complaints




Customers see us as professional, knowledgeable and aware of and practicing good Health and safety processes to ensure a clean and safe working environment

3. AA3 Storage of Equipment


Standard Operating Procedure (1 of 2)

To ensure that cleaning procedures and training are carried out to the standards required by Robinson Services and the British Institute of Cleaning Sciences (BICSc)

Service level Required

Customer Experience



Equipment

  • All of the equipment that is provided will be checked and washed before using so that chemicals are not mixed together by accident.

  • If chemicals are mixed together they can give off potentially harmful fumes which could be inhaled

  • This also ensures that the equipment lasts longer making us more profitable and also if the equipment is clean and well maintained

  • All chemicals have a manufacturers label clearly displayed

All storage facilities that are utilised by cleaning operatives must be kept in a clean, tidy and safe condition. The

cleaner’s stores in particular must be free of smells and odours

To ensure that no potentially harmful fumes are inhaled the customer

Well maintained equipment presents a professional image to our customers enabling us to deliver great service

The Yellow Safety Signs

Will be placed wherever you and colleagues are cleaning or working to ensure health and safety regulations are followed.

Safety signs displayed in prominent areas and clean and in a good state of repair




Our customers are aware that you are working in the area and will be safe


Personal Protective Equipment

All employees are provided with gloves which should be used at all times when using chemicals For example gloves and goggles should always be used when using chemicals as they could harm your, skin or eyes if you come into contact with them




Wearing the correct PPE presents a professional image to our customers

Ventilation

Windows or doors need to be opened wherever possible to ensure that you, and your colleagues do not breathe harmful fumes when working, you have a duty of care




Our customers are not breathing harmful fumes

Storage of Chemicals

  • Heavy 5 litre bottles of chemical should be stored on the floor or below chest height and slightly away from the walls

  • Chemicals which are most frequently used should be easily accessible

  • Old stock should be used before new stock.

  • All chemicals should be labelled and have securely fitted tops

  • Fire exits are free from any blockages

  • Frequently used stock is easily accessible ensure stock rotation




Leaving fire exits unblocked gives a clear route for our customers to leave the building in an emergency
A clean and tidy store cupboard reduces the risks of accidents

And ensures a safe working environment

Standard Operating Procedure (2/2)

AA3 Storage of Equipment


Service level Required

Customer Experience



Storage of Equipment

  • Mops should be stored head up to air dry to avoid stagnant water smells

  • Buckets and cloths should be thoroughly washed. Buckets stores upside down to air dry with the cloth hung over the top

  • Equipment should all be colour coded and stored in their respective colours for example all red cloths stored together, all blue buckets stored together etc to prevent cross contamination of clean areas and dirty areas

  • Storeroom is clean and free from clutter






To ensure that no unpleasant smells are inhaled by the customer

Colour coding ensures that customers do not come into contact with any harmful bacteria ensuring their health, safety and welfare in the workplace

Tidy store rooms present us as a professional cleaning contractor who takes pride in delivering great service


Recap

Protective clothing is worn when storing both chemicals, machinery and consumable equipment

All rubbish is removed from the storage area

Make sure that everything is stored according to colour

Make sure that all chemicals are stored in accordance to how often they are used

Heavy items should be stored below chest height, on the ground wherever possible

Make sure that there are no accidents to colleagues or customers and also to property and there are no customer complaints

Remember stock rotation




Customers see us as professional knowledgeable and aware of and practicing good Health and safety processes to ensure a clean and safe working environment
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