Standard Operating Procedure
To ensure that cleaning procedures and training are carried out to the standards required by Robinson Services and the British Institute of Cleaning Sciences (BICSc)
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Service level Required
To ensure Robinson Services becomes famous for delivering great service
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Customer Experience
To ensure that the customer experience is great which will help us keep 100% of our customers
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Content :
Sop1. A1 Chemical Competency
Sop2. AA2 Machine Safe Use and Care
Sop3. AA3 Storage of Equipment
Sop4. A1 Mop Sweeping
Sop5. A2 Single Solution Mopping
Sop6. A4 Buffing
Sop7. B1 Suction Cleaning
Sop8. C2 Wall Washing
Sop9. D1 Dust, Damp Wipe, Wash and Polish
Sop10. D3 Cleaning Toilets, Wash Hand Basins, Urinals and Washroom
Furniture
Sop11. A5 Spray Buffing
Sop12. C3 Window Cleaning
Sop13. E1 Stain Removal
Sop14. E3 Cleaning Personal Computers
Sop 15. E4 Cleaning Lifts
Sop16. F1 Litter Picking
Sop17. F4 Body Spillages and Sharps
Sop18. A15 Cleaning Stairs, Landings, Balustrades, and Handrails
Sop19/20. A6 & A7 Stripping, Drying and Reapplying Emulsion Polish
Sop 21. M1 Machine Scrubbing Drying (with a wet suction machine)
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Content:
Annex A. Freshclean Guides
Annex B. Simpla SD
Annex C. Omnia SD
Annex D. Vispa SD
Annex E. Innova SD
Annex F. Media SD
Annex G. Comac Polisher
Annex H. Trufox Vac
Annex I. Comac P12 Vac
Annex J. Comac P35 Wet Dry Vac
Annex K. Henry Vac
Annex L. Cimex 46 Escalator
Annex M. Intentionally blank
Annex N. Intentionally blank
Annex O. Intentionally blank
Annex P. Intentionally blank
Annex Q. Intentionally blank
Annex R. Intentionally blank
Annex S. Intentionally blank
Annex T. Intentionally blank
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Content:
Annex U. Induction Policy
Annex V. Sharps and Bodily fluids
Annex W. Manual Handling
Annex X. Cleaning audit
Annex Y. CO Standards Policy and Assessments
Annex Z1. Powder Pink Assessment
Annex Z2. Rose Pink Assessment
Annex Z3. Hot Pink Assessment
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To ensure that cleaning procedures and training are carried out to the standards required by Robinson Services and the British Institute of Cleaning Sciences (BICSc)
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Service level Required
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Customer Experience
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Equipment
All of the equipment that is provided will be checked and washed before using so that chemicals are not mixed together by accident
If chemicals are mixed together they can give off potentially harmful fumes which could be inhaled
This also ensures that the equipment lasts longer making us more profitable and also if the equipment is clean and well maintained
All chemicals have a manufacturers label clearly displayed
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To ensure that no potentially harmful fumes are inhaled by the customer
Well maintained equipment presents a professional image to our customers enabling us to deliver great service.
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Personal Protective Equipment
For example gloves and goggles should always be used when using chemicals as they could harm your, skin or eyes if you come into contact with them
All employees are provided with gloves and these should be worn at all times when using chemicals
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Wearing the correct PPE presents a professional image to our customers
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The Yellow Safety Signs
Will be placed wherever you and colleagues are cleaning or working to ensure health and safety regulations are followed
Safety signs displayed in prominent areas and are clean and in good state of repair
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Our customers are aware that you are working in the area and will be safe
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Ventilation
Windows or doors need to be opened wherever possible to ensure that you, and your colleagues do not breathe harmful fumes when working, you have a duty of care
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Our customers are not breathing harmful fumes
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Risk Assessments and COSHH
Before using any chemicals check the site binder for the risk assessments and COSHH (Control of Substances Hazardous to Health) data sheets are available. If you cannot find a risk assessment and a COSHH data sheet seek advice from your supervisor or manager before using the chemical
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This will ensure that we only use customer approved chemicals enabling us to deliver great service
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Standards Operating Procedure (page 2/2)
A1 Chemical Competency
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Service level Required
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Customer Experience
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Using chemicals
When using chemicals always put the water in the bucket first so that the chemicals do not foam and if there is splash back from the chemical the chemical is diluted
The chemical should be used according to the manufacturer’s instructions and never mixed with anything other than water. When you have used the chemical replace the lid to prevent spillages
Any chemicals that have been used should be poured down the sluice sink so that they can be dealt with properly. Never pour chemicals in kitchen sinks or toilets
All chemicals are stored labelled with lids tightly fitted or trigger spray bottles switched to the off position
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Take care to ensure no spillages which may damage our customers property and ensure that when you always dispose of unused chemicals where customers cannot come into contact with them
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Recap
Equipment is worn when using chemicals to promote safety and professionalism
Make sure that chemicals are never mixed together
Make sure that COSHH Assessment and Safety Data Sheet for all chemicals are available on site and you have read and understood them
Make sure that all chemicals are labelled, stored and disposed of appropriately
Make sure that there are no accidents to colleagues or customers and also to property and there are no customer complaints
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Customers see us as professional Knowledgeable and aware of and practicing good Health and safety processes to ensure a clean and safe working environment
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Standard Operating Procedure (1of 2)
To ensure that cleaning procedures and training are carried out to the standards required by Robinson Services and the British Institute of Cleaning Sciences (BICSc)
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Service level Required
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Customer Experience
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Equipment
All of the equipment that is provided will be checked and safely assembled before using
If faulty machinery is used this increases the risk of electric shock
All electrical equipment must be PAT (Portable Appliance Tested) before use and will display a PAT Test label with the date it was checked and the next due date
This ensures that the electricity flows through the machine properly.
Check that the building and/or machine is fitted with a circuit breaker to cut off the electricity supply should the machine become faulty
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This will ensure that we only use approved contractors to check the machinery promoting Health and Safety as a priority enabling us to deliver great service
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The Yellow Safety Signs
Will be placed wherever you and colleagues are cleaning or working to ensure health and safety regulations are followed
Safety signs displayed in prominent areas and are clean and in a good state of repair
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Our customers are aware that you are working in the area and will be safe.
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Personal Protective Equipment
For example gloves and full shoes should be worn when using electrical equipment as they could harm you hands and feet if you come into contact with them
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Wearing the correct PPE presents a professional image to our customers
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Ventilation
Windows or doors need to be opened wherever possible to ensure that you, and your colleagues do not breathe harmful fumes when working, you have a duty of care
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Our customers are not breathing harmful fumes
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Risk Assessments
Before using any electrical equipment there must be a risk assessment for the piece of machinery you are going to operate and the task which you are going to be carrying out. If there is no risk assessment for the task and the machine seek advice from you manager or supervisor immediately
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This will ensure that we adhere to strict Health and Safety regulations enabling us to deliver great service
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Standard Operating Procedure (2/2)
AA2 Machine Safe Use and Care
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Service level Required
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Customer Experience
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Using Machinery
When using machinery the following safety checks must be carried out: check for a PAT test, run hands along the cable to check for any breaks or bare wires, check plugs and pins for signs of damage and cracked casings and finally check any bags or filters
When using machinery the cable should be behind you at all times
Damaged machines should never be used and should be reported to your line manager. Place a label on the machine highlighting the machine is faulty
Before plugging a machine into a socket, the socket should be in the off position. When unplugging a machine after use the socket should be switched off before the machine is unplugged from the wall
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Electrical machinery does not interfere with customers day to day business ensuring we work together as one team and there are no customer complaints
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Recap
Equipment is worn when safety checking machinery
Make sure that all machines have a current PAT test date clearly displayed
Make sure that a Risk Assessment is present for each task which involves using machinery
Make sure that all machinery is stored in the upright position with no trailing cables
Make sure that there are no accidents to colleagues or customers and also to property and there are no customer complaints
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Customers see us as professional, knowledgeable and aware of and practicing good Health and safety processes to ensure a clean and safe working environment
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Standard Operating Procedure (1 of 2)
To ensure that cleaning procedures and training are carried out to the standards required by Robinson Services and the British Institute of Cleaning Sciences (BICSc)
|
Service level Required
|
Customer Experience
|
Equipment
All of the equipment that is provided will be checked and washed before using so that chemicals are not mixed together by accident.
If chemicals are mixed together they can give off potentially harmful fumes which could be inhaled
This also ensures that the equipment lasts longer making us more profitable and also if the equipment is clean and well maintained
All chemicals have a manufacturers label clearly displayed
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All storage facilities that are utilised by cleaning operatives must be kept in a clean, tidy and safe condition. The
cleaner’s stores in particular must be free of smells and odours
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To ensure that no potentially harmful fumes are inhaled the customer
Well maintained equipment presents a professional image to our customers enabling us to deliver great service
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The Yellow Safety Signs
Will be placed wherever you and colleagues are cleaning or working to ensure health and safety regulations are followed.
Safety signs displayed in prominent areas and clean and in a good state of repair
|
|
Our customers are aware that you are working in the area and will be safe
|
Personal Protective Equipment
All employees are provided with gloves which should be used at all times when using chemicals For example gloves and goggles should always be used when using chemicals as they could harm your, skin or eyes if you come into contact with them
|
|
Wearing the correct PPE presents a professional image to our customers
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Ventilation
Windows or doors need to be opened wherever possible to ensure that you, and your colleagues do not breathe harmful fumes when working, you have a duty of care
|
|
Our customers are not breathing harmful fumes
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Storage of Chemicals
Heavy 5 litre bottles of chemical should be stored on the floor or below chest height and slightly away from the walls
Chemicals which are most frequently used should be easily accessible
Old stock should be used before new stock.
All chemicals should be labelled and have securely fitted tops
Fire exits are free from any blockages
Frequently used stock is easily accessible ensure stock rotation
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Leaving fire exits unblocked gives a clear route for our customers to leave the building in an emergency
A clean and tidy store cupboard reduces the risks of accidents
And ensures a safe working environment
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Standard Operating Procedure (2/2)
AA3 Storage of Equipment
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Service level Required
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Customer Experience
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Storage of Equipment
Mops should be stored head up to air dry to avoid stagnant water smells
Buckets and cloths should be thoroughly washed. Buckets stores upside down to air dry with the cloth hung over the top
Equipment should all be colour coded and stored in their respective colours for example all red cloths stored together, all blue buckets stored together etc to prevent cross contamination of clean areas and dirty areas
Storeroom is clean and free from clutter
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To ensure that no unpleasant smells are inhaled by the customer
Colour coding ensures that customers do not come into contact with any harmful bacteria ensuring their health, safety and welfare in the workplace
Tidy store rooms present us as a professional cleaning contractor who takes pride in delivering great service
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Recap
Protective clothing is worn when storing both chemicals, machinery and consumable equipment
All rubbish is removed from the storage area
Make sure that everything is stored according to colour
Make sure that all chemicals are stored in accordance to how often they are used
Heavy items should be stored below chest height, on the ground wherever possible
Make sure that there are no accidents to colleagues or customers and also to property and there are no customer complaints
Remember stock rotation
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Customers see us as professional knowledgeable and aware of and practicing good Health and safety processes to ensure a clean and safe working environment
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