Epc software Install/Update/Uninstall Instructions




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Product Name: HP Easy Printer Care
Model Number: J7977AA


Description

HP's Easy Printer Care software is an easy-to-use printer management tool designed to help small businesses or large business groups manage approximately 20 printers reducing support costs and maximizing productivity by making printer configuration, monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible.

EPC Software Install/Update/Uninstall Instructions

Installation: Download the software package from www.hp.com/go/easyprintercare and follow instructions. The software download from the web is self extracting.

Update: HP Easy Printer Care software can be updated using the HP Proactive Support or the HP Update utility found in the Easy Printer Care application. To update with HP Update, select Help from the Easy Printer Care menu, then select Check for Updates. The Software Update program will display any available updates.

Uninstall: To remove HP Easy Printer Care and HP Proactive Services (if installed with HP Easy Printer Care)

  1. Select the Start button -> Control Panel -> Add or Remove Programs.

  2. From the Add or Remove Programs window ,Select Change or Remove Programs.

  3. Select HP Easy Printer Care and then the Remove button.

  4. Follow the Easy Printer Care removal screens.

  5. From the Add or Remove Programs window select Change or Remove Programs.

  6. Select Proactive Services (if installed) and then the Remove button.

System Requirements

Hardware:

  • PC with 1GHz or greater processor

  • 512MB of RAM

  • 50MB of available disk space

Supported OS:

  • Microsoft Windows XP SP2

  • Microsoft Windows Vista

  • Microsoft Windows Server 2003 SP2

Languages supported: English, French, Italian, German, Spanish(Mid-Atlantic), Danish, Dutch, Finnish, Norwegian, Swedish, Russian, Turkish, Polish, Czech, Hungarian, Korean, Simplified Chinese, Traditional Chinese, Portuguese (Brazilian), Catalan, Japanese

Browser: Microsoft Internet Explorer 6.0 and 7.0 (Windows only)

EPC 2.6.0.50 changes

  • New printers supported in EPC 2.6.0.50:

    • HP Officejet Pro 8500 AiO, wireless Aio and Premiere AiO

    • HP Officejet Pro 8000 and wireless

    • HP Officejet 6500 and Wireless

    • HP Designjet T620 24in and T620 44in

    • HP Designjet T1120 24in and T1120ps 24in

    • HP Designjet T1120 44in and T1120ps 44in

EPC 2.5.5 changes

  • New printers supported in EPC 2.5.5:

    • HP Color Laserjet CM2320, CM3530, CP2024/CP2025/CP2026/CP2027, CP3523/CP3525/CP3527/CP3529

    • HP Laserjet P2033/P2034/P2035/P2036/P2037, P2053/P2054/P2055/P2056/P205

    • HP Officejet J4680 All-in-One

    • HP Designjet Z3200 and Z3200ps, 24in and 44in Photo.

  • Full compliance with Windows Vista security policies.

  • General fixes that improve reliability.

EPC 2.5.2 changes

  • The EPC 2.5.2 release resolves the USB connected printers issue found in EPC 2.5 and the HP Update (HPU) issue found in EPC 2.5 and EPC 2.5.1. HPU is used for updating Easy Printer Care and other HP products. The HPU issue found in EPC 2.5 and EPC 2.5.1 prevents future HPU updates until another version of HPU is installed. The new version of HPU can be obtained by installing the latest version of EPC found at http://www.hp.com/go/epc.

EPC 2.5.1 changes

  • The EPC 2.5.1 release resolves a printer communication issue with some USB connected printers.

EPC 2.5 changes

  • Select Inkjet printers are now supported with the release of EPC 2.5:

    • Officejet Pro L7400/L7500/L7600/L7700/K5300/K5400/K550/K850/K8600 series

    • Officejet 6300 and J6400 series

    • HP Business Inkjet 1100/1200/2300/2800 series

    • DeskJet 6940/6980/6988/450/460 series

    • Photosmart 3210/3310/7100/C6100/C6200/C7100/C7200/C8100/D7200/D7400 series

  • The following LaserJet printers have been added to the supported LaserJet list:

    • HP LaserJet P4014, P4015, P4515, P1007, P1008, M1120 MFP, M1522 MFP, M9040 MFP, M9050 MFP, 5200LX, CM1312 MFP

    • HP Color LaserJet CM1512 MFP, CM6040 MFP, LaserJet CM6030 MFP, CP1215, CP1513, CP1515, CP6015

  • A new alert configuration option provides users a choice of a pop up alert or a flashing task tray.

EPC 2.3 changes

  • The EPC alert screen was updated to simplify choices for alert actions.

  • Printer alerts found in the "Items Needing Attention" column can now be selected for more information.

  • A welcome screen is displayed during EPC installation and when invoked from the EPC help menu.

  • Added Easy Printer Care support for for LJ M2727, LJ P1006 and LJ P1505.

Note

Printers directly connect to PCs

  • Easy Printer Care does not support inkjet printers directly connected to the PC running EPC.

  • Easy Printer Care (EPC) supported LaserJet printers can be directly connected to the PC running EPC. For proper communication these printers need to be installed from the CD or from the printing system found on the printer driver download web site so that the HP DOT 4 printer connection software is installed.
    NOTE: The following printers are the exception and are not supported by EPC when directly connected (CLJ 2700, CLJ CM1015/17 MFP, LJ P2015, LJ 2605 and LJ 3390/92 AIO)

Alerts

  • The alert polling frequency is configurable to one (default) and ten minute increments. The ten minute sample rate was added for customers concerned with the extra network traffic EPC generates when polling printers. Lab testing with 20 printers showed minimal traffic slow down when in the one minute sampling mode.

  • LJ P2014 has reduced device information and no alerts.

  • EPC is designed to work with 200+ of the most common alerts. Some of the less common or newly added alerts may not be available.

Other

  • When there are two Windows Printers associated with a single real printer (e.g. a color and mono driver) then only one of them will be represented in EPC.

  • EPC date is one day behind the Embedded Web Server date.

  • Printer Settings tab does not display the information about FAX/SCANNED/ADF counters.

  • If the printers name is too long it can be truncated in the EPC display.

  • If a printer which is directly connected to a PC via a LPT port is turned off when EPC tries to communicate with the printer, the PC may need to be power cycled to re-establish communication.

  • EPC speed can be slow in some situations. EPC startup, discovery or alert settings can exceed one minute depending on the speed of the network and the PC.

  • EPC requires the Asian OS language package to be loaded to display correctly.

More EPC information

Other EPC information such as FAQ's and the System Administrator's Guide can be found at the following URL's:

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