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Ford Customer Service Division
F C S D
Supplier Handbook

(European suppliers utilizing VDA)

FCSD working together with Global Supply Chain to improve processes, technology, and material flow management to meet the needs of a changing market place.


This Book is Available at Ford Customer Service Division (FCSD) Supplier Requirements resource [https://web.pslsupp.ford.com]

*The links in this document will only work in the MS Word Version. In the PDF file, the links are deactivated.*

Network Locations (PDC) Table Of Contents


  1. First Steps 7

  2. Register for Covisint 7

  3. Request Ford Supplier Portal Access 7

  4. Establish an EDI Mailbox 7

  5. Obtain a RACF ID 7

  6. 3270 Sub-Package Access 7

  7. Attend DDL Training 7

  8. Service Packaging Access/IMS3 7

  9. Setup Transportation 7

  10. SIM (Supplier Improvement Metrics) Sub-Package Access 7

  11. RACF ID 8

  12. New RACF ID Request 8

  13. Existing RACF ID Request 8

  14. Accessing the RACF ID Request Form 8

  15. RACF ID Password Resets (Europe) 8

  16. RACF ID Password Resets (North America) 8

  17. Password Expiration and Revocation 8

  18. Helpdesks & FCSD Contact Information 9

  19. GSEC Europe 9

  20. EDI Coordinator 9

  21. CBS & WERS Helpdesks 9

  22. SDA (Supplier Delivery Analyst) Contact 9

  23. FCSD FPoC (First Point of Contact) 9

  24. Contact List (CLSA) 10

  25. NAP (North American Payables) 10

  26. PIMS (Purchasing Information Management System) 10

  27. Contacting PIMS Helpdesk 10

  28. Supplier Customer Service Contacts 10

  29. Ford Field Accounting (Bill To) & FCSD Dummy Code 11

  30. Ford Field Accounting Department (B82AA) 11

  31. Ford Customer Service Division (Plant Code P0/AF52M) 11

  32. EFT (Electronic Funds Transfer) 11

  33. European VDA (Verband Der Automobilindustrie) 11

  34. EDI SPECS (VDA) 11

  35. European Suppliers Establishing a Mailbox 11

  36. Plant Code P0 (AF52M) 11

  37. GSDB-FMC Plant Codes 11

  38. VDA Transactions (Europe/Germany) 11

  39. MITCOS (Material In Transit Control System) 12

  40. Cancellation or Replacements 12

  41. European DDL Training Class 12

  42. United Kingdom DDL Training Classes 12

  43. Germany DDL Training Classes 12

  44. DDL Indicator in Supplier Location Profile (SPJA) 12

  45. Online Training 12

  46. DDL Manual 13

  47. Packaging Requirements 13

  48. FCSD Packaging Contact 13

  49. Service Packaging Access/IMS3 13

  50. Purchasing Information 13

  51. Purchasing Website 13

  52. Purchasing Contact 13

  53. Global Terms & Conditions 13

  54. UTi Logistics (Europe) 14

  55. UTi Hamburg Office (Continental Europe) 14

  56. UTi Mannheim Office (Continental Europe) 14

  57. UTi Birmingham Office (UK & Ireland) 14

  58. UTI North America Contacts 14

  59. UTi Welcome Packet 14

  60. UTi Carrier (SCAC) Code 14

  61. Collection Note/Scheduling Pickup 15

  62. Exel/DHL Logistics (Outside Europe) 16

  63. Exel Contact Information 16

  64. Exel Welcome Packet 16

  65. Exel Carrier (SCAC) Code 16

  66. Collection Note/Scheduling Pickup 16

  67. Online PO System (a.k.a. Tri-Annual Report) 17

  68. Full Purchase Order 17

  69. Weekly Amendments 17

  70. Password 17

  71. Accessing The PO System 17

  72. SIM (Supplier Improvement Metrics) Access 18

  73. SIM Weekly Delivery Detail Refresh 18

  74. SIM Monthly Refresh Launch Schedule 18

  75. Request SIM Sub-Package 18

  76. Accessing SIM 18

  77. Register for SIM Access 18

  78. Access Problems 18

  79. Tokens/Password Issues 18

  80. New Model Part Availability 18

  81. Response Time 18

  82. Notification 18

  83. Major Launches 18

  84. Order Processing 18

  85. Ship Standards 18

  86. Ship Schedule 19

  87. Ship Week 19

  88. Releasing Process 19

  89. DRP (Distribution Requirements Planning) 19

  90. Release Availability 19

  91. Release Issuing 19

  92. Volume Group 19

  93. Volume Group Location 19

  94. VDA4905 Release (Key Information) 20

  95. Service & Engineering Part Number Locations 20

  96. Next Release Date 20

  97. Next Release Total CUM Quantity 20

  98. Last Delivery Note Number 20

  99. Future (Planning) Releases 20

  100. FIRM Date 21

  101. FIRM Quantities 21

  102. VDA 4905 Example 21

  103. FIRM Dates & Quantity Location in IMS2 22

  104. VDA4913 ASN (Key Information) 22

  105. Plant Code P0 (alpha P; numeric 0) 22

  106. Intermediate Consignee/Packager Code 22

  107. Mode of Transportation/Means of Transport 23

  108. CUM Quantity 23

  109. UIi Carrier (SCAC) Code 23

  110. Exel Carrier (SCAC) Code 23

  111. Receipt Discrepancies 23

  112. Location 23

  113. Quantity Received 23

  114. Quantity in Question 23

  115. Resolving Discrepancies 23

  116. ASN Purge Rules 24

  117. ASN Data Availability (Once Purged) 24

  118. MMOG/LE (Materials Management Operations Guideline/Logistics Evaluation) 24

  119. What is MMOG? 24

  120. AIAG (Automotive Industry Action Group) 24

  121. Accessing MMOG Instructions 24

  122. Assessment Criteria 24

  123. Management Responsibility 24

  124. Self Assessment 25

  125. Q1 Delivery Performance 25

  126. QC (Quality Control) 25

  127. Q1 Rating Measurements 25

  128. SIM PDC Dispute 25

  129. Weekly Delivery Details 25

  130. On-Line Dispute Manual 25

  131. Disputing Point Loss 25

  132. Dispute Not Available 25

  133. DDL System not Accessible 25

  134. Conformances 25

  135. Non-Disputable Issues 25

  136. Dispute Analysts 26

  137. Conformances 26

  138. Supplier Service Part Remarks (RESA) 26

  139. Timeliness (EDICM) 26

  140. ASN Journal (AJAA) 26

  141. Penalization 26

  142. Accuracy (NOASN) 26

  143. Transaction Register (TABA) 26

  144. Unable To View 67 Transaction 26

  145. ASN Journal (AJAA) 27

  146. Penalization 27

  147. Early/Overshipments 27

  148. Penalization 27

  149. DDL Non-Compliance 27

  150. Promise Accuracy 27

  151. Shipping Discrepancies (INQTY) 27

  152. Transaction Register (TABA) 27

  153. Provide Remarks 27

  154. Penalization 27

  155. NOT (Not-On-Time) 27

  156. Reviewing 27

  157. Check ASN Journal (AJAA) 27

  158. Supplier Service Part Remarks (RESA) 27

  159. Dispute 27

  160. CUM Imbalance (CMBAL) 28

  161. Conformance Disputed 28

  162. Review 28

  163. ASN Journal (AJAA) 28

  164. CUM Disagreement 28

  165. Past Due 28

  166. Review 28

  167. ASN Not Showing 28

  168. Document 28

  169. Dispute 28

  170. Emergency Order Responsiveness 28

  171. Supplier Follow-Up (SOSA) Screen/Work Queue 28

  172. FCSD Intermediate Consignees (Contract Packagers) 29

  173. Covisint 29

  174. Identifying your CSA 29

  175. Covisint Helpdesk 29

  176. Assigning A New CSA 29

  177. Covisint Knowledge Base (FAQ) 29

  178. Covisint Registration 30

  179. Web Link 30

  180. Find Organization 30

  181. Search Results 31

  182. Complete Form 31

  183. User Information 32

  184. Applications 32

  185. Location Code 33

  186. Company CSA 33

  187. Adding Ford Supplier Portal 34

  188. Accessing IMS2/DDL (Direct Data Link) 34

  189. Covisint 34

  190. Click on Ford Supplier Portal 35

  191. Click On Applications 35

  192. Click On 3270 Access 36

  193. Click \ 36

  194. Security Warning 37

  195. Pop-Up Blocker 37

  196. WebConnect Client 37

  197. WebConnect Launched 37

  198. User ID and Password 38

  199. FCSD Corporate Applications 38

  200. Supplier Follow-Up (SOSA) 39

  201. Populating Supplier Follow-Up (SOSA) 39

  202. All Categories 40

  203. DDL/IMS2 Supplier Screens 41

  204. Revisions 42

    Network Location (PDC) Business Requirements


The following Supplier PDC Ship requirements have been established to achieve optimum customer satisfaction. This document can be downloaded from Ford Customer Service Division (FCSD) Supplier Requirements resource [https://web.pslsupp.ford.com].


  1. First Steps

The following are the first steps when you have been notified that you have become a new Service supplier.


  1. Register for Covisint

  2. Request Ford Supplier Portal

  3. Establish an EDI Mailbox

  4. Obtain A RACF ID

  5. Request 3270 Sub-Package

  6. Attend DDL Training

  7. Request access to IMS3 Packaging

  8. Setup Transportation

  9. Request SIM Sub-Package




    1. Register for Covisint

You will need to register for Covisint (Refer to 40.0) to access any internal Ford Systems and Websites. If you currently ship to Production under the same Supplier GSDB Code, you do not need to register separately for Service.


    1. Request Ford Supplier Portal Access

Ford Supplier Portal allows you to access the IMS2/DDL System and Websites. Once you have obtained your Covisint ID, you will need to request access to the Ford Supplier Portal (Refer to 41.0).


    1. Establish an EDI Mailbox

All suppliers must be EDI Complaint. Suppliers utilizing VDA will need to contact the FCSD EDI Coordinator to have the Europe EDI Connection Approval form submitted on their behalf (Refer to 7.2).


    1. Obtain A RACF ID

Request a new RACF ID (Refer to 2.1) or Request a service link for your Production RACF ID (Refer to 2.2). This applies to ALL suppliers shipping to North America.


    1. 3270 Sub-Package Access

The 3270 Application is the IMS2/DDL System. DDL is designed to provide an effective, efficient communication link between the supply base and FCSD. Access is obtained through the Covisint Portal. You will need to request access to the 3270 just as you did Ford Supplier Portal.


  1. Log into Covisint

  2. Click on Ford Supplier Portal

  3. Click on Applications

  4. Find the 3270 Access Application

  5. Click on the Pencil

  6. Click Request button

  7. Complete the Reason for Request




    1. Attend DDL Training

Suppliers Must obtain a RACF ID (Refer to 2.0) PRIOR to DDL Training (Refer to 8.0) whether you attend online or in person.


    1. Service Packaging Access/IMS3

Once a RACF ID has been obtained, you must then obtain access to the Packaging Specification Database within IMS3. (Refer to 9.2)


    1. Setup Transportation

Overseas suppliers should receive a Welcome Packet from UTi (Europe) or Exel (Outside Europe). If you have not received one, please contact UTi (Refer to 11.0) or Exel (Refer to 12.0).


    1. SIM (Supplier Improvement Metrics) Sub-Package Access

You will need to request this Sub-Package in Covisint. (Refer to 14.3)

  1. RACF ID
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