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|vtiger manual |
translated from http://www.crmvillage.it/index.php/manuale-crm-vtiger/#googtrans/it/en
Manual dedicated to CRM vTiger CRM OPEN SOURCE
Notes to the manual:
- This manual refers to vtiger 5.0.4
- All content is covered by copyright and may not be reproduced, is published by permission of CRMVILLAGE.BIZ on this blog
- In case you want to use the content in part or in full please contact CRMVILLAGE.BIZ should be always given the source, which is CRMVILLAGE.BIZ
- Good reading, you can comment on individual chapters to ask for extensions or improvements, will be taken into account.
Table of Contents
1. VTiger 100% Open Source CRM
2. The first steps with vTiger
3. Lead, Companies, Contacts
4. Activities Calendar
5. Email and Notes
6. VTiger Marketing
7. The sales process: price lists and product catalog
8. The sales process: Lead, Opportunity, quotations and sales orders
9. The process of Post Sales: Customer Care & FAQ
10. VTiger Utilities and Plugins
11. DASHBOARDS and Reports
12. Roles and user profiling
Chapter 1: Installation and configuration of CRM
vTiger 100% Open Source CRM
Version 5.0.4 of vTiger CRM provides the ability to handle most of the commercial activities related to the stages of pre-sales, and after-sales SALE.
Everything centered on the STATEMENT customers that vTiger is divided into two main categories:
a) potential customers> called LEAD
b) the real customers> these holdings and its contacts (individuals who work in companies in various capacities and can be our direct contact or not)
vTiger 5.0.4. represents one of the few truly operational CRM solutions without any licensingcosts. This appears to be a major advantage both for those who want to start to engage in the world of CRM is for medium to large enterprises who need to extend these systems to several tens if not hundreds of users without having to pay license fees for each of the user side.
1.1. What vTiger
It 'a business tool, in that it can be useful to all businesses, regardless of size. This is because the phases of the cycle of pre-sales after-sales-are the same for every business sector.
But we need to vTiger?
Normally the activities of Marketing, Sales and After Sales are handled with different tools such as Excel spreadsheets, email programs, local databases. Not to mention the paperwork reviews: Post-it on the screens, folder, message boards and more. As a result, customer information are scattered in several archives, with no possibility of recovering a history of activities and make planning serious of visits and the services that we provide to our customers.
Good management of the client's need, therefore, that the activities of Marketing, Sales and After Sales are all connected to each other than to a common object that is to say, the customerrecord. This way you can monitor the various phases of the sales cycle, using indicators and reports, process of segmentation is to act in a coordinated manner with specific proposals for our existing customers and / or potential customers.
vTiger addition to these activities, has an administration module to configure users, groups, profiles and roles to be strictly defined, the information available for each operator who is managing the customer. The set of tools for customizing vTiger CRM solution make it a highly flexible and adaptable to any need. In vTiger can redesign all the forms by adding and removing fields in the database, by setting appropriate values in the drop-down menu, I can also decide how they should be publishing data for each user defined.
vTiger is developed with Webtechnology, therefore it does not require installation of clientand server side, can be placed anywhere on your intranet or internet. The interface of Directors has developed with AJAX technology that enables an efficient and fast access to information. The database is used by vTiger Mysql ensuring high standards of safety and excellent performance even on a large amount of data.
Big space between the instruments of vTiger, is dedicated to data backup and updating the system with new releases are essential to ensure service continuity and security.
1.2. How To Install vTiger
The minimum hardware requirements to install vTiger on your PC or on a dedicated server are:
PC with Pentium or AMD processor 1 GHz or higher
256 MB of RAM minimum, depending on the operating system adopted
Hard Disk with at least 500 MB free for full installation on Windows provided by CrmVillage.biz
vTiger can be installed on Microsoft Windows 2000/XP/2003 and on all Linux operating systems.
Since vTiger is a Web browser becomes the only prerequisite to the application layer for using this CRM solution, and the video resolution is 1024 x 768 pixels.
Were tested the following browser versions:
Firefox 1.5 or higher
MS IE 6.0 or higher
Netscape 7.0 or higher
Opera 7.01 or higher
vTiger ITALIAN language can be downloaded from the download of vTiger.it exactly as developed by vTiger.com with the Italian translation of CRMVillage.biz,
or can be purchased with the self-installing version for Windows with fields appropriate to the Italian legislation including tax invoices and marketing budget ever in the download of vTiger.it.
1.2.1. VTiger installation on Microsoft Windows
If you downloaded vTiger not an installer, you must first unpack the ZIP archive and then perform a double click on vTiger5.0.4-ita-WIN32.EXE to start the installation.
If you purchased version installer, the process is further simplified. It is enough to click on file vTiger5.0.4.-ita-WIN32.EXE, so it will appear first on the loading screen setup procedure, as shown in Figure 1.1:
Wait until the installation program completes its loading, then a second screen appears that asks confirmation about installing vTiger 5, as depicted in Figure 1.2:
Press the Next> to proceed with the installation. You'll see a third screen accepting the license agreement, as shown in Figure 1.3:
Press the accept to continue with the installation. You'll see a fourth screen where you can enter the name of the folder of the Start menu will be created in which connections of the program, as shown in Figure 1.4:
Press the Install to continue with the installation. You'll see a fourth screen where you can verify in detail the installation of vTiger, as shown in Figure 1.5:
The installation process may take several minutes, wait until installation is complete screen appears, as shown in Figure 1.6
Press the button Next and then Finish to complete the installation.
The program installs on your computer the MySQL database for vTiger and Apache Web Server to allow access to CRM. By accessing the services panel will already be running Windows Automatic vTiger5Server and vTiger5DataBase their services, as shown in Figure 1.7:
You just need to access the vTiger menu Start / Programs / vtigerCRM 5Italian, you will notice that will activate your default browser to the URL http://localhost:8050/ presenting the login screen.
The user is created by the admin and type "administrator", so you can try all the features of vTiger. To access the data are
Users> ADMIN PASSWORD> ADMIN
1.2.2. INSTALLING VERSION vTiger Multiplatform (Linux / BSD / MacOSX / Windows)
If you purchased the self-installing platform Verione for Windows / Linux / BSD / MacOSX environment with WAMP / XAMP / LAMP / MAMP installed and configured is enough to perform these simple steps:
Chapter 2: Getting Started with CRM
2. The first steps with vTiger
This section is a brief introduction to vTiger oriented to those who, for the first time accessing the system. The goal is to provide the user with basic knowledge to get familiar with this instrument, which in itself is still very intuitive.
In the manual associated with this area describes the following aspects:
2.1. Login to CRM
The user must enter "User Name" and "Password" to access the program. Can also choose the theme and / or language, if allowed by your vTiger. After entering "User Name" and "Password", the user can press
2.2. CRM Home
The following chapter will explain how to customize the home page and how to use the vTiger CRM.
Most of the area of the Home page, as shown in the center of Figure 2.2, shows the summary of the most important blocks CRM information. E 'can change the order of these blocks by dragging the mouse in your favorite place (drag and drop). The contents of your home can be modified, as explained in chapter 2.4: MyPreferences.
List of main instrument panels and description
In the right of the Home Page you can see the list of pending and upcoming activities and the TAG CLOUD: vTiger entities described in subsequent chapters.