Name
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LIZ JOYNES, MISTC
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Address
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1, Hoffmann Gardens, South Croydon, CR2 7GE
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Tel.
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020 8657 0541/07952 889187
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Email
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Liz@miracledata.co.uk/liz.joynes@googlemail.com
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Nationality
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British
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Availability
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Immediate
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I have extensive experience in all aspects of technical communication, including:
Producing user documentation, procedures, courseware and on-line documentation
Training bespoke systems and Microsoft Office products
Designing web sites
For the last seven years I have used Information Mapping techniques exclusively when designing and developing user documentation and courseware.
I am a member of the Institute of Scientific and Technical Communicators.
AREAS OF COMPETENCE
Accounting
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Sage Sovereign
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Authoring Tools
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Structured and Standard Framemaker 8.0; Word
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Connection Applications
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Microsoft Outlook; Lotus Notes
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Development Platform Applications
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.NET Framework; IIS
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Document Delivery Tools
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Adobe Acrobat
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Document Types
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Brochures; User Guides; Reference Manuals; Procedures Manuals; Installation Guides; Operator Guides; Proposals/Tenders; Training Courses; Functional Specifications; Templates; Self-paced Training Manuals; General Support Documentation; On-line Help Systems; Web Sites
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ERM Systems
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PeopleSoft HR, Financials, Supply Chain; OLAS
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Graphics Packages
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.NET Visio; Photoshop; Paintshop Pro; CorelDraw
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Help Tools
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Robohelp
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Industry Sectors
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Digital Television; ERM/Financial; IT; Petrochemical; Retail; Ship Classification; Transport/Shipping; Telecommunications
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Mark-up Languages
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HTML; XML
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Operating Systems
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Windows XP; Unix
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Presentation Software
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PowerPoint
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Project Management
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Microsoft Project
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Relational Databases
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Microsoft Access; Informix; Oracle
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Single Sourcing
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AuthorIT; Xait Porter
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Spreadsheet
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Excel
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Version Control Software
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Continuus
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Web Authoring
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Netscape Composer; NetObjects Fusion; FrontPage; Dreamweaver, Fireworks
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Wiki-based Authoring
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Confluence
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COURSES
October 1998
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Information Mapping Seminar, run by TMS Ltd.
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September 1999
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Introduction to NetObjects Fusion, run by Red Leaf Ltd.
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October 2005
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Xait Porter Training, run by Xait Ltd.
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March 2009
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One day DITA Workshop, run by Cherryleaf Ltd.
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May 2010
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One day XML Workshop on Conditional Publishing and Conversion Strategies using DITA, run by Cherryleaf Ltd.
| WORK EXPERIENCE
Aug. 2008 to Nov.2008
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M35 Ltd., Vintage Yard, Bermondsey Street, London SE1 3XF
Contract Technical Writer
Developed an Installation Guide and a Reference Manual in Structured Framemaker 8.0 for DataTrans, a message-routing product tailored to the financial sector that combines business process automation, enterprise integration and data management.
Created a second version of both manuals using conditional text.
Developed training material for Structured Framemaker to enable m35 staff to maintain the manuals.
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June/July 2008; Feb. 2008;
Nov. 2006 to Feb. 2007
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Malden Electronics Ltd., 2, High Street, Ewell, Surrey, KT17 1SJ
Contract Technical Writer
Developed an on-line help system and a set of Getting Started Guides for MultiDSLA, a server that controls test nodes to measure the transmission quality of communications networks and devices.
Twice returned on short contracts to bring the documentation in line with the latest software release.
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Sept. 2007 to April 2008
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Ealing Homes, Westgate House, Westgate, Hanger Lane,
London W5 1YY
Drafted procedures for the Home Ownership, Rents and Finance teams using Information Mapping.
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April 2007 to Aug. 2007
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Iwantoneofthose.com, Unit C11, Parkhall Trading Estate,
40 Martell Road, Dulwich, SE21 8EN
Contract Technical Writer
Developed training material for a customised ERM system based on Néogia, a French open ERM system. I delivered training to the Commercial, Accounting and Customer Services teams.
Set up a Customer Services knowledge base in Confluence, an open, wiki-based documentation tool and wrote a training manual to enable Customer Services to create their own Confluence documentation.
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Sept. 2005 to Oct. 2006
May to June 2005
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AMEC Oil and Gas Ltd. 76-78 Old Street, London EC1V 9RU
Contract Technical Writer
Engaged on a short-term contract for the Proposals Department, working on an oil and gas-related bid for the Middle East.
Returned on a long-term contract to develop training material and deliver training courses for Xait’s Porter, a collaborative document production tool with a global roll-out.
Developed procedures, FAQs and in-house magazine articles relating to Porter.
Worked on a number of bids in Word and Porter, using Information Mapping techniques
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Nov. to Dec. 2004
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Kaleidoscope Corporate Computer Training, Bracondale,
1, Fairmile Lane, Cobham, Surrey, KT11 2DL
Contract Technical Writer
Engaged on a short-term contract at British Petroleum, Sunbury, assisting in the development of documentation for a world-wide Windows XP desktop roll-out project.
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Dec. 2003 to June 2004
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3di Information Solutions Ltd, Ripley, Surrey GU23 6AF
Contract Reviewer
Worked on a project for RS Components who were reorganising the information in their paper catalogues.
Editors decided how best to organise the product information for inclusion in the catalogue.
I wrote procedures for the editors to follow, reviewed the editors’ work and signed off the ranges on behalf of 3di.
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Jan. 2003 to Nov. 2003
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Gazelle Training, Cobbsthorpe Villas, London SE26
Contract Training Consultant
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Jan. 2000 to Nov. 2002
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Canal+ Technologies, 34 Place Raoul Dautry, 75516, Paris Cedex 15
Contract Technical Writer and Project Manager
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Oct. 1998 to Nov. 1999
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DHL Ltd. Hounslow House, 730 London Road, Hounslow Middx.
TW3 1PD
Contract Communications Consultant/Business Analyst
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Nov. 1997 to Sept. 1998
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Usertech, 6 Fine Way, Brentwood, Essex, CM14 4UU
Senior Consultant (Documentation and Training)
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Jan. 1997 to Nov. 1997
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Hammersmith and Fulham Council, 275 King Street, London W6 9LZ
IT Training Officer
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Sept. 1995 to Sept. 1996
| London Open College Federation, London EC1: Systems Officer
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Aug. 1979 to Aug. 1994
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Continuous employment as a technical writer in the UK, France, Holland and Italy
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EDUCATION AND QUALIFICATIONS
1994-1995
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University of Greenwich, London: PGCE (FE) specialising in Modern Languages and Computer Literacy and Information Technology (CLAIT)
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1975-1978
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University of Manchester: BA Hons. French with Russian
| ADDITIONAL SKILLS
I speak and write fluent French. I have good Italian and German, and some knowledge of Dutch. I have a full, clean driving licence.
REFEREES
Yonca Clark, Global Business Improvement Manager, AMEC Oil and Gas Ltd. 020 7539 5825
Louise Taylor, Director, Edissero Ltd., 01423 479544
Michael Allswang, Manager, Technical Documentation Department, NDS France (formerly Canal+ Technologies) 00 33 1 55 00 57 91
TESTIMONIALS
“Thanks for doing a great job. Alan also commented how well you translated our requirements into user guides. Will be in touch the moment we can use your services again!”
Mark Licinio, Kaleidoscope
“I was very happy with your help and input to the proposal - it has been great working with you”
Clive Farmer, Project Manager, AMEC Oil and Gas Ltd.
05/02/18
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