Areas of competence




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NameAreas of competence
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Name

LIZ JOYNES, MISTC

Address

1, Hoffmann Gardens, South Croydon, CR2 7GE

Tel.

020 8657 0541/07952 889187

Email

Liz@miracledata.co.uk/liz.joynes@googlemail.com

Nationality

British

Availability

Immediate


I have extensive experience in all aspects of technical communication, including:

  • Producing user documentation, procedures, courseware and on-line documentation

  • Training bespoke systems and Microsoft Office products

  • Designing web sites

For the last seven years I have used Information Mapping techniques exclusively when designing and developing user documentation and courseware.

I am a member of the Institute of Scientific and Technical Communicators.

AREAS OF COMPETENCE





Accounting

Sage Sovereign

Authoring Tools

Structured and Standard Framemaker 8.0; Word

Connection Applications

Microsoft Outlook; Lotus Notes

Development Platform Applications

.NET Framework; IIS

Document Delivery Tools

Adobe Acrobat

Document Types

Brochures; User Guides; Reference Manuals; Procedures Manuals; Installation Guides; Operator Guides; Proposals/Tenders; Training Courses; Functional Specifications; Templates; Self-paced Training Manuals; General Support Documentation; On-line Help Systems; Web Sites

ERM Systems

PeopleSoft HR, Financials, Supply Chain; OLAS

Graphics Packages

.NET Visio; Photoshop; Paintshop Pro; CorelDraw

Help Tools

Robohelp

Industry Sectors

Digital Television; ERM/Financial; IT; Petrochemical; Retail; Ship Classification; Transport/Shipping; Telecommunications

Mark-up Languages

HTML; XML

Operating Systems

Windows XP; Unix

Presentation Software

PowerPoint

Project Management

Microsoft Project

Relational Databases

Microsoft Access; Informix; Oracle

Single Sourcing

AuthorIT; Xait Porter

Spreadsheet

Excel

Version Control Software

Continuus

Web Authoring

Netscape Composer; NetObjects Fusion; FrontPage; Dreamweaver, Fireworks

Wiki-based Authoring

Confluence



COURSES





October 1998

Information Mapping Seminar, run by TMS Ltd.

September 1999

Introduction to NetObjects Fusion, run by Red Leaf Ltd.

October 2005

Xait Porter Training, run by Xait Ltd.

March 2009

One day DITA Workshop, run by Cherryleaf Ltd.

May 2010

One day XML Workshop on Conditional Publishing and Conversion Strategies using DITA, run by Cherryleaf Ltd.

WORK EXPERIENCE





Aug. 2008 to Nov.2008

M35 Ltd., Vintage Yard, Bermondsey Street, London SE1 3XF

Contract Technical Writer

Developed an Installation Guide and a Reference Manual in Structured Framemaker 8.0 for DataTrans, a message-routing product tailored to the financial sector that combines business process automation, enterprise integration and data management.

Created a second version of both manuals using conditional text.

Developed training material for Structured Framemaker to enable m35 staff to maintain the manuals.


June/July 2008; Feb. 2008;
Nov. 2006 to Feb. 2007



Malden Electronics Ltd., 2, High Street, Ewell, Surrey, KT17 1SJ

Contract Technical Writer

Developed an on-line help system and a set of Getting Started Guides for MultiDSLA, a server that controls test nodes to measure the transmission quality of communications networks and devices.

Twice returned on short contracts to bring the documentation in line with the latest software release.


Sept. 2007 to April 2008

Ealing Homes, Westgate House, Westgate, Hanger Lane,
London W5 1YY


Drafted procedures for the Home Ownership, Rents and Finance teams using Information Mapping.


April 2007 to Aug. 2007

Iwantoneofthose.com, Unit C11, Parkhall Trading Estate,
40 Martell Road, Dulwich, SE21 8EN


Contract Technical Writer

Developed training material for a customised ERM system based on Néogia, a French open ERM system. I delivered training to the Commercial, Accounting and Customer Services teams.

Set up a Customer Services knowledge base in Confluence, an open, wiki-based documentation tool and wrote a training manual to enable Customer Services to create their own Confluence documentation.


Sept. 2005 to Oct. 2006

May to June 2005

AMEC Oil and Gas Ltd. 76-78 Old Street, London EC1V 9RU

Contract Technical Writer

Engaged on a short-term contract for the Proposals Department, working on an oil and gas-related bid for the Middle East.

Returned on a long-term contract to develop training material and deliver training courses for Xait’s Porter, a collaborative document production tool with a global roll-out.

Developed procedures, FAQs and in-house magazine articles relating to Porter.

Worked on a number of bids in Word and Porter, using Information Mapping techniques


Nov. to Dec. 2004

Kaleidoscope Corporate Computer Training, Bracondale,
1, Fairmile Lane, Cobham, Surrey, KT11 2DL


Contract Technical Writer

Engaged on a short-term contract at British Petroleum, Sunbury, assisting in the development of documentation for a world-wide Windows XP desktop roll-out project.


Dec. 2003 to June 2004

3di Information Solutions Ltd, Ripley, Surrey GU23 6AF

Contract Reviewer

Worked on a project for RS Components who were reorganising the information in their paper catalogues.

Editors decided how best to organise the product information for inclusion in the catalogue.

I wrote procedures for the editors to follow, reviewed the editors’ work and signed off the ranges on behalf of 3di.


Jan. 2003 to Nov. 2003

Gazelle Training, Cobbsthorpe Villas, London SE26

Contract Training Consultant


Jan. 2000 to Nov. 2002

Canal+ Technologies, 34 Place Raoul Dautry, 75516, Paris Cedex 15

Contract Technical Writer and Project Manager


Oct. 1998 to Nov. 1999

DHL Ltd. Hounslow House, 730 London Road, Hounslow Middx.
TW3 1PD


Contract Communications Consultant/Business Analyst


Nov. 1997 to Sept. 1998

Usertech, 6 Fine Way, Brentwood, Essex, CM14 4UU

Senior Consultant (Documentation and Training)


Jan. 1997 to Nov. 1997

Hammersmith and Fulham Council, 275 King Street, London W6 9LZ

IT Training Officer


Sept. 1995 to Sept. 1996

London Open College Federation, London EC1: Systems Officer





Aug. 1979 to Aug. 1994

Continuous employment as a technical writer in the UK, France, Holland and Italy



EDUCATION AND QUALIFICATIONS





1994-1995

University of Greenwich, London: PGCE (FE) specialising in Modern Languages and Computer Literacy and Information Technology (CLAIT)

1975-1978

University of Manchester: BA Hons. French with Russian

ADDITIONAL SKILLS



I speak and write fluent French. I have good Italian and German, and some knowledge of Dutch. I have a full, clean driving licence.

REFEREES



Yonca Clark, Global Business Improvement Manager, AMEC Oil and Gas Ltd. 020 7539 5825
Louise Taylor, Director, Edissero Ltd., 01423 479544
Michael Allswang, Manager, Technical Documentation Department, NDS France (formerly Canal+ Technologies) 00 33 1 55 00 57 91

TESTIMONIALS


“Thanks for doing a great job. Alan also commented how well you translated our requirements into user guides. Will be in touch the moment we can use your services again!”

Mark Licinio, Kaleidoscope
“I was very happy with your help and input to the proposal - it has been great working with you”

Clive Farmer, Project Manager, AMEC Oil and Gas Ltd.

05/02/18

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