|JAMES A. WAGNER|
2313 Ponderosa Dr. SE, Port Orchard, Wa 98366 (203) 395-9736 email@example.com
FIELD SERVICE ENGINEER
Energetic, people-oriented Field Service Engineer credited with 30+ years of experience mobilizing preventive maintenance, troubleshooting, and installation operations to advance institutional objectives. Exceptional analytical dexterity combined with proven ability to drive preventive maintenance strategy, manage and coach talent, deliver sales growth, create and implement process improvements, and successfully oversee complex projects. Outstanding problem solver distinguished for demonstrated leadership and team-building skills and excellent conflict resolution abilities. Highly accomplished in fostering a customer-centric workplace environment that energizes productivity and business development. Lauded for the type of operationally oriented management ingenuity that drives sustained organizational performance.
Areas of Expertise
Preventive Maintenance ● Software Installations ● Troubleshooting ● Process Enhancements ● Customer Service ● Team Management ● Talent Development ● Organizational Development ● Quality Assurance & Quality
Control ● Immuno Assay Medical Equipment ● Ultrasound Multivendor Maintenance & Testing ●
Technical Service Laboratory Management ● Compliance Control ● Training Best
Practices ● Good Manufacturing Practices ● Communications
ULTRASOUND SOLUTIONS CORP., Islandia, NY
Senior Field Service Engineer, Nov. 2004 - Present
Execute preventive maintenance including comprehensive repairs, software and upgrade installations, and retrofits on ultrasound systems such as GE product line, Supersonic Imagine product line, HP systems, entire ATL/Philips product line, Interspect systems, Medison systems, Sonosite systems, B&K units, Mindray, Toshiba, and Acuson/Siemens systems. Strengthen technical support for diagnostics and repairs through phone and direct on-site assistance.
Build the customer base by driving contracts for repair service and preventive maintenance in the northeast area – New York, New Jersey, Connecticut, Vermont, New Hampshire, Massachusetts.
Successfully optimize customer satisfaction by maintaining expedient repair times and establishing a congenial and professional rapport with clients.
Completed extensive GE ultrasound, Biosound ultrasound, Medison ultrasound, and Supersonic Imagine ultrasound training.
Created and implemented a preventive maintenance procedure that streamlined repairs and reduced maintenance time.
Authored job descriptions of field service engineers for the company to improve compliance and enhance accountability.
Develop and deploy instructional materials to increase knowledge sharing and employee engagement and bolster team morale.
Wrote in-depth training manuals to motivate talent development and the swift compliance of new hires with the company-wide SOPs.
DPC CIRRUS INC., Flanders, NJ
Field Service Engineer, Aug. 2000 – Mar. 2004
Performed preventive maintenance, repair, install upgrades and retrofits on Immulite, Immulite 1000, Immulite 2000, and Immuno Assay medical equipment in hospital labs and clinics. Conducted installation surveys, installations, and removal of Immuno Assay equipment. Covered the Pacific Northwest area – Washington, Oregon, Idaho, Alaska, Montana.
Maintained short response and repair times to advance customer satisfaction.
Completed an extensive eight-week training course on Immuno assay equipment.
Leveraged customer relation training to increase the customer base.
Assisted end users with problem resolution and operational issues.
Harnessed diagnostic tools to successfully analyze and resolve system failures.
Directed training for new Field Service Engineers.
Managed time of preventive maintenance and instrument repair with the customers.
JAMES A. WAGNER, Page 2
ATL ULTRASOUND (now PHILLIPS MEDICAL SYSTEMS), Bothell, WA
Technical Service Engineer, Oct. 1996 – Jul. 2000
Managed depot level repair of ultrasound systems that were difficult to repair in the field. Oversaw the Technical Service Laboratory. Utilized direct and remote diagnostic tools to repair all ATL and ATL Interpec ultrasound systems, UM4, UM5, UM6, UM7, UM8, UM9, UM 400, UM 400C, UM9 HDI, HDI 1000, HDI 1500, HDI 3000, HDI 3500, HDI 5000, XL, CARDIOSCAN, CX/CX200, APOGEE 800, Advanced 3 Dimensional Imagining (A3DI) units, Kodak Integrated Stress Echo Modules (ISEM), and Digital Video Streaming (DVS).
Achieved a 95% customer satisfaction rating in the Technical Service Repair Depot by creating a customer-centric workplace environment.
Spearheaded the Technical Service Laboratory’s compliance with all ATL, ISO and FDA requirements, resulting in the laboratory passing all ISO and FDA audits.
Assigned to facilitate the seamless transition of the Canadian FSE’s when ATL Canada joined ATL United States to form ATL North America.
Maintained ultrasound test systems and test equipment in the Technical Service laboratory.
Supervised the technical service upgrade program.
Monitored critical accounts in Canada and the New York area.
Facilitated new system installations in Canada and the New York area.
Previous positions include Electronics Technician IV for ATL Ultrasound, Systems Test Technician for Volt Technical Services, Lead Electronic Technician for Boeing Aerospace and Electronics, and Lead Electronic Technician for Boeing Defense and Space Group
Ultrasound Solutions Corp., Islandia, NY, Training in GMP, HP Image Point, Sonos 4500 and 5500, Acuson 128, 128XP, Aspen, Sequoia, B&K systems, Logig E, Logig I, Logigbook, instrument installation, maintenance, operation, and service and communication skills.
Supersonic Imagine, Islandia, NY, Training in supersonic imagine system, instrument installation, maintenance, operation, and service and communication and customer service skills.
GMI, Charlotte, NC, Training in Philips IU22 and IU33 installation maintenance, operation, and service
Medison America, Inc., Cypress, CA, Course studies in GMP, Accurix XQ, SA 6000, 8000, 9900, SA X6, Sax8, and V20 instrument installation maintenance, operation, and service, and communication skills.
Biosound Esaote, Indianapolis, IN, Coursework in GMP, Caris, Caris Plus, Megas, Megas ES, MyLab 20 – 50 instrumen, installation maintenance, operation, and service and communication skills.
InterMed, Inc. Alachua, FL, Coursework in GMP, GE logig 7, 9, Voluson 730, Vivid 7
DPC Instrument Systems, Flanders, NJ, Coursework: GMP, Immulite 2000, Immulite/Immulite 2000, Adv. Field Service Troubleshooting, Immuno Assay Instrument installation/operation/maintenance/ service
ATL Ultrasound, Bothell, WA, Coursework in Microsoft Office, ultrasound theory, operation, maintenance, repair, service, and installation of all ATL ultrasound instruments, computer connectivity/networking theory, Kodak integrated stress echo module (ISEM), ATL Digital Video Streaming (DVS), advanced 3-dimensional imaging (A3DI), ATL uplink, Franklin Time Management, JIT (Just In Time) management training, GMP, 2D, M-Mode and Doppler Image Quality, Ultrasound theory and operation.
Naval Undersea Warfare Engineering Station, Keyport, WA, Various studies in solder certification of small circuit PCB repair, Mk 48 torpedo power, homing logic, gyro control, transmitter and receiver maintenance and repair, Mk 46 Auto Pilot maintenance and repair, advanced electronics, integrated circuits, operational amplifiers, power supplies, sonar application and theory, digital and analog integrated circuit troubleshooting and repair, electro static discharge classes.
Todd Shipyard, Seattle, WA, General electric 2500 propulsion system.
Sperry Rand Test Facilities, Lake Ronkonkoma, NY, Advanced electronics. Operation, maintenance, repair of the AN/SPG 55B Missile fire control, and radar operations.
Naval Training Center, Great Lakes, III, Naval fire control training, advanced electronics and mathematics.
Naval Training Center, San Diego, CA, Basic electronics and electricity
Olympic Community College, Bremerton, WA, 60 accredited quarter hours in general studies
286 of higher IBM compatible PCs, MS-DOS/Windows, Microsoft Office, SAP database, Lotus Notes, Electronic Test Equipment (oscilloscopes, multi-meters, frequency and function generators, computers, etc)