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Cheet Sheets: Designing Windows 2000 Network Infrastructure (70-221)
Copyright Keen Interactive 2000
Last updated 12/7/00
Several of the scenario questions will make references to the following fictional companies:
Refer to the following enterprise descriptions when answering scenario questions:
BCD Train operates training centers in 20 North American cities. Four of the cities have 3 training centers each. One of the training centers in each city houses a business office for a total of 20 business offices.
Training centers in 4 other cities were recently closed because they were less profitable than other centers. BCD Train plans to open new training centers in 7 other cities over the next 3 years.
At each training center, technical classes are taught on Microsoft, Novell, and Oracle products. The classrooms must be set up for each class according to the specifications of the setup guides provided by the vendor for the course being taught.
Information Technology Overview
The headquarters office for BCD Train is in Cedar Rapids, Iowa. It has no training center. There is an IT staff at the headquarters office. The IT staff members at the headquarters office are responsible for establishing and managing corporate-wide policies. They are also responsible for the company-wide email system.
There is an IT staff in each city whose members are responsible for the computer hardware and software for employees and for all the training centers in the city. IT staff members in each city set up the computers for each training class. IT staff members in each city are also responsible for daily backups of the email server in their office.
The IT manager at the headquarters office works with hardware and software vendors to establish corporate-wide purchasing and leasing agreements. The corporate IT manager also makes all agreements for WAN connectivity between each office and the headquarters office. An IT manager in each city purchases or leases hardware, software, and networking components directly from each vendor under the conditions of the agreements.
Local and Corporate Responsibilities
All class scheduling is managed locally by each office. There is a server at each office on which the scheduling database is hosted. The scheduling manager sets the dates and the room for each class. Customer Service Representatives (CSRs) register customers for the classes.
Finances are managed by finance team members in each city. Customers are billed directly by the training center staff in each city. However, customers whose employees attend classes in more than one city are billed by the corporate finance department, and the revenue is then disbursed to the appropriate offices. The finance department in each city manages payroll for its employees as well as local expenses and purchases.
Marketing materials for all offices are generated by members of the corporate marketing department. Members of this department also maintain a web site, www.bcdtrain.com, with information and schedules for all of the training centers.
Sales of training classes are handles by sales staff members in each city. Each sales representative specializes in classes for one of the vendors, but may sell classes for other vendors to satisfy customer requirements. Often, a customer has employees in more than one city and the employees need to attend classes in cities near their offices. In these cases the sales staff members at the training company's office near the customer's headquarters office work with sales staff members in the other cities to manage the relationship with both the key contact for each customer and the local contacts for the customer in each city.
Classes are taught by trainers who are employees of BCD Train. Each trainer usually teaches at the office at which he or she is employed, but may travel to other offices on occasion. Each trainer is assigned a laptop computer to use to prepare for teaching new classes.