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Ford Customer Service Division
F C S D
Network Locations (PDC)

Supplier Handbook

FCSD working together with Global Supply Chain to improve processes, technology, and material flow management to meet the needs of a changing market place.


This Book is Available at Ford Customer Service Division (FCSD) Supplier Requirements resource [https://web.pslsupp.ford.com]

*The links in this document will only work in the MS Word Version. In the PDF file, the links are deactivated.*

Network Locations (PDC) Table Of Contents


  1. First Steps 8

  2. Register for Covisint 8

  3. Request Ford Supplier Portal Access 8

  4. Establish an EDI Mailbox 8

  5. Obtain a RACF ID 8

  6. 3270 Sub-Package Access 8

  7. Attend DDL Training 8

  8. Service Packaging Access/IMS3 8

  9. Setup Transportation 8

  10. SIM (Supplier Improvement Metrics) Sub-Package Access 8

  11. RACF ID 9

  12. New RACF ID Request 9

  13. Existing RACF ID Request 9

  14. Accessing the RACF ID Request Form 9

  15. Password Expiration and Revocation 9

  16. How to Reset Revoked Passwords 9

  17. Helpdesks & FCSD Contact Information 9

  18. GEC Hub/GSEC 9

  19. SPOC (Single Point Of Contact) 9

  20. Support Outside of Europe 10

  21. EDI Coordinator 10

  22. CBS & WERS Helpdesks 10

  23. SDA (Supplier Delivery Analyst) Contact 10

  24. FCSD FPoC (First Point of Contact) 10

  25. Contact List (CLSA) 10

  26. NAP (North American Payables) 11

  27. Purchasing Information 11

  28. Purchasing Website 11

  29. Purchasing Contact 11

  30. Global Terms & Conditions 11

  31. PIMS (Purchasing Information Management System) 11

  32. Contacting PIMS Helpdesk 11

  33. Ford Field Accounting (Bill To) & FCSD Dummy Code 12

  34. Ford Field Accounting Department (B82AA) 12

  35. Ford Customer Service Division (AF52M) 12

  36. EFT (Electronic Funds Transfer) 12

  37. North America & Mexico DDL Training Class 12

  38. DDL Indicator in Supplier Location Profile (SPJA) 12

  39. Online Training 12

  40. DDL Manual 12

  41. North America DDL Training Classes 13

  42. Mexico DDL Training Classes 13

  43. European DDL Training Class 13

  44. United Kingdom DDL Training Classes 13

  45. Asia Pacific & Africa DDL Training 13

  46. Asia Pacific & Africa DDL Training Class 13

  47. Packaging Requirements 14

  48. FCSD Packaging Contact 14

  49. Service Packaging Access/IMS3 14

  50. SIM (Supplier Improvement Metrics) Access 14

  51. SIM Weekly Delivery Detail Refresh 14

  52. SIM Monthly Refresh Launch Schedule 14

  53. Request SIM Sub-Package 14

  54. Accessing SIM 14

  55. Register for SIM Access 14

  56. Access Problems 14

  57. Tokens/Password Issues 16

  58. Supplier Customer Service Contacts 16

  59. New Model Part Availability 16

  60. Response Time 16

  61. Notification 16

  62. Major Launches 16

  63. Supplier Follow-Up (SOSA) Screen/Work Queue 16

  64. Carrier Compliance 16

  65. Compliance Form Location 16

  66. Supplier Compliance 16

  67. Supplier Compliance Contact 16

  68. SLI Number Requirement 16

  69. Accurate Trailer Number 17

  70. Expectations of Suppliers 17

  71. Implementation and Use of SUMIT/CVN 17

  72. Supplier Non-Compliance 17

  73. Non-Compliant Conditions 17

  74. Schneider Logistics, Inc. (SLI) (North America) 17

  75. Schneider Logistics Inc. 17

  76. Mixed Pallets 18

  77. 3rd Party Billing Address (Freight Payment) 18

  78. Exel/DHL Logistics (Outside Europe) 18

  79. Exel Contact Information 18

  80. Exel Welcome Packet 18

  81. Collection Note/Scheduling Pickup 18

  82. Online PO System (a.k.a. Tri-Annual Report) 19

  83. Full Purchase Order 19

  84. Weekly Amendments 19

  85. Password 19

  86. Accessing The PO System 19

  87. Releasing Process 20

  88. DRP (Distribution Requirements Planning) 20

  89. Release Availability 20

  90. Release Issuing 20

  91. Volume Group 20

  92. EDI (Electronic Data Interchange) Mailbox & Connectivity 21

  93. EDI & Connectivity FAQ's 21

  94. EDI SPECS (ANSI X12 & EDIFACT) 21

  95. EDI Manual (ANSI X12) 21

  96. EDI Formats 21

  97. EDI Business Processes 21

  98. Establishing a Mailbox & Connectivity 21

  99. Migration 21

  100. Hardware/Software Upgrades 21

  101. ANX (Advanced Network Exchange) Connectivity 21

  102. VAN (Value Added Network) Provider 21

  103. Ford Approved VAN Providers 22

  104. 3rd Party EDI/Service Bureau 22

  105. 3rd Party/Service Bureau EDI Providers 22

  106. WebEDI/WAM (Web Access Module) 22

  107. WebEDI/WAM Recommendations 22

  108. Translation Software 22

  109. EDI Connection Request 22

  110. Access to WebEDI/WAM 23

  111. EDI ANSI X12 Transactions 23

  112. EDIFACT Transactions 23

  113. GEC Hub Re-Queue Process 23

  114. Suppliers Utilizing a VAN 23

  115. Suppliers Utilizing Direct ANX 23

  116. Requeue Request 23

  117. Required Criteria 23

  118. Re-Queued Data 24

  119. VAN Responsibility 24

  120. Order Processing 24

  121. Ship Standards 24

  122. Ship Schedule 24

  123. Ship Week 24

  124. ANSI 830 Material Release Validations 24

  125. Service Part Number Validation 24

  126. Part Number Discrepancy 24

  127. Updating Supplier Records 24

  128. Service Number/Supplier Location Validation 24

  129. Movement of Tooling 24

  130. Service Part Number/Supplier Location/Ship To Validation 24

  131. Multiple Receiving Locations 24

  132. Examples of Multiple Ship To 25

  133. Service Part Number/Supplier Validation 25

  134. Intermediate Consignees (Packagers) 25

  135. Intermediate Consignee Change Notification 25

  136. Hard Coding 25

  137. CUM Tracking 25

  138. CUM (Cumulative) Quantity Validation 25

  139. CUM Reconciliation 25

  140. CUM Location 25

  141. CUM Correction 25

  142. CUM Reset/Rollback 25

  143. Determining Ship Quantity 26

  144. Requirements Determination 26

  145. Forecast Schedules 26

  146. Monthly Bucket Dates 26

  147. Firm & Planning CUMS 26

  148. Authorization Period 26

  149. Component Procurement 26

  150. ANSI 856 ASN (Advance Ship Notice) 26

  151. Current CUM Quantity 26

  152. Subsequent Order 26

  153. Mirror 830 Material Release 26

  154. ASN Transmittal 27

  155. Original ASN 27

  156. ASN Cancellation 27

  157. ASN Correction/Replacement 27

  158. ASN Correction Timing 27

  159. Time Zone 27

  160. 856 Emergency Order Dealer Direct ASN 27

  161. Ship To 27

  162. Material Release 27

  163. No Intermediate Consignee 27

  164. Decrementing CUM on Release 27

  165. Supplier Payment 27

  166. Inaccurate ASN 27

  167. ASN Correction 28

  168. Dealer Code/DOR Number 28

  169. Submit Invoice 28

  170. Ancillary Charges Remit To 28

  171. FPoC (First Point of Contact) 28

  172. DSO (Domestic Special Order) Emergency Order Shipments 28

  173. Ship To 28

  174. Material Release 28

  175. Analyst Codes 28

  176. ASN Purge Rules 29

  177. 997 Functional Acknowledgement 29

  178. Verification 29

  179. Accepted/Rejected 29

  180. Resending Corrected ASN 29

  181. 997 Reconciliation 29

  182. 997 Help 29

  183. 861 Receipt Advise 30

  184. Acknowledgement 30

  185. Quantity Received 30

  186. Quantity in Question 30

  187. Resolving Discrepancies 30

  188. EDIFACT 30

  189. DELFOR (Delivery Schedule Message) 30

  190. DESADV (Dispatch Advice Message) 30

  191. CIA (Common Internal Acknowledgement) 30

  192. CMMS/IMS7 Production Plants Shipping to FCSD 30

  193. CMMS Helpdesks 30

  194. CMMS Training 30

  195. CMMS Carrier Code Errors 30

  196. Reference Part Number 30

  197. Reference Part Maintenance 31

  198. Validation Rules 31

  199. Customer Profile (AAHA) 31

  200. Dealer Direct ASN in CMMS 32

  201. CMMS System Won't Allow Shipper 33

  202. Production Plants Service/Engineering # 34

  203. Firm Requirements 34

  204. MMOG/LE (Materials Management Operations Guideline/Logistics Evaluation) 35

  205. What is MMOG? 35

  206. AIAG (Automotive Industry Action Group) 35

  207. Accessing MMOG Instructions 35

  208. Assessment Criteria 35

  209. Management Responsibility 35

  210. Self Assessment 36

  211. Q1 Delivery Performance 36

  212. QC (Quality Control) 36

  213. Q1 Rating Measurements 36

  214. SIM PDC Dispute 36

  215. Weekly Delivery Details 36

  216. On-Line Dispute Manual 36

  217. Disputing Point Loss 36

  218. Dispute Not Available 36

  219. DDL System not Accessible 36

  220. Conformances 36

  221. Non-Disputable Issues 37

  222. Dispute Analysts 37

  223. Conformances 37

  224. Supplier Service Part Remarks (RESA) 37

  225. Timeliness (EDICM) 37

  226. ASN Journal (AJAA) 37

  227. Penalization 37

  228. Accuracy (NOASN) 37

  229. Transaction Register (TABA) 37

  230. Unable To View 67 Transaction 37

  231. ASN Journal (AJAA) 37

  232. Penalization 38

  233. Early/Overshipments 38

  234. Penalization 38

  235. DDL Non-Compliance 38

  236. Promise Accuracy 38

  237. Shipping Discrepancies (INQTY) 38

  238. Transaction Register (TABA) 38

  239. Provide Remarks 38

  240. Penalization 38

  241. NOT (Not-On-Time) 38

  242. Reviewing 38

  243. Check ASN Journal (AJAA) 38

  244. Supplier Service Part Remarks (RESA) 38

  245. Dispute 38

  246. Carrier Compliance Form 38

  247. CUM Imbalance (CMBAL) 39

  248. Conformance Disputed 39

  249. Review 39

  250. ASN Journal (AJAA) 39

  251. CUM Disagreement 39

  252. Past Due 39

  253. Review 39

  254. ASN Not Showing 39

  255. Document 39

  256. Dispute 39

  257. Emergency Order Responsiveness 39

  258. FCSD Intermediate Consignees (Contract Packagers) 40

  259. FCSD Network Locations/PDC (Part Distribution Centers) 41

  260. Covisint 42

  261. Identifying your CSA 42

  262. Covisint Helpdesk 42

  263. Assigning A New CSA 42

  264. Covisint Knowledge Base (FAQ) 42

  265. Covisint Registration 43

  266. Web Link 43

  267. Find Organization 43

  268. Search Results 44

  269. Complete Form 44

  270. User Information 45

  271. Applications 45

  272. Location Code 46

  273. Company CSA 46

  274. Adding Ford Supplier Portal 47

  275. Accessing DDL (Direct Data Link) 47

  276. Covisint 47

  277. Click on Ford Supplier Portal 48

  278. Click On Applications 48

  279. Click On 3270 Access 49

  280. Click \ 49

  281. Security Warning 50

  282. Pop-Up Blocker 50

  283. WebConnect Client 50

  284. WebConnect Launched 50

  285. User ID and Password 51

  286. FCSD Corporate Applications 51

  287. Supplier Follow-Up (SOSA) 52

  288. Populating Supplier Follow-Up (SOSA) 52

  289. All Categories 53

  290. DDL/IMS2 Supplier Screens 54

  291. Revisions 56

    Network Location (PDC) Business Requirements


The following Supplier PDC Ship requirements have been established to achieve optimum customer satisfaction. This document can be downloaded from Ford Customer Service Division (FCSD) Supplier Requirements resource [https://web.pslsupp.ford.com].


  1. First Steps

The following are the first steps when you have been notified that you have become

a new Service supplier.


  1. Register for Covisint

  2. Request Ford Supplier Portal

  3. Establish an EDI Mailbox

  4. Obtain A RACF ID

  5. Request 3270 Sub-Package

  6. Attend DDL Training

  7. Request access to IMS3 Packaging

  8. Setup Transportation

  9. Request SIM Sub-Package




    1. Register for Covisint

You will need to register for Covisint (Refer to 51.0) to access any internal Ford Systems and Websites. If you currently ship to Production under the same Supplier GSDB Code, you do not need to register separately for Service.


    1. Request Ford Supplier Portal Access

Ford Supplier Portal allows you to access the IMS2/DDL System and Websites. Once you have obtained your Covisint ID, you will need to request access to the Ford Supplier Portal (Refer to 52.0).


    1. Establish an EDI Mailbox

All suppliers must be EDI Complaint. For Suppliers utilizing ANSI X12 or EDIFACT (Refer to 21.0)


    1. Obtain A RACF ID

Request a new RACF ID (Refer to 2.1) or Request a service link for your Production RACF ID (Refer to 2.2). This applies to ALL suppliers shipping to North America.


    1. 3270 Sub-Package Access

The 3270 Application is the IMS2/DDL System. DDL is designed to provide an effective, efficient communication link between the supply base and FCSD. Access is obtained through the Covisint Portal. You will need to request access to the 3270 just as you did Ford Supplier Portal.


  1. Log into Covisint

  2. Click on Ford Supplier Portal

  3. Click on Applications

  4. Find the 3270 application

  5. Click on the Pencil

  6. Click Request button

  7. Complete the Reason for Request




    1. Attend DDL Training

Suppliers Must obtain a RACF ID (Refer to 2.0) PRIOR to DDL Training (Refer to 7.0) whether you attend online or in person.


    1. Service Packaging Access/IMS3

Once a RACF ID has been obtained, you must then obtain access to the Packaging Specification Database within IMS3. (Refer to 10.2)


    1. Setup Transportation
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