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3.1 FIELD QUALITY CONTROL
Factory-trained field service personnel shall perform the following inspections and test procedures during the UPS startup.
3.1.1 Visual Inspection
Inspect equipment for signs of damage
Verify installation per drawings
Inspect cabinets for foreign objects
Verify neutral and ground conductors are properly sized and configured
Inspect battery cases
Inspect battery for proper polarity
Verify all printed circuit boards are configured properly
3.1.2 Mechanical Inspection
Check all control wiring connections for tightness
Check all power wiring connections for tightness
Check all terminal screws, nuts, and/or spade lugs for tightness
3.1.3 Electrical Inspection
Check all fuses for continuity
Confirm input voltage and phase rotation is correct
Verify control transformer connections are correct for voltages being used
Assure connection and voltage of the battery string(s)
3.2 MANUFACTURER’S FIELD SERVICE
3.2.1 Service Personnel
The UPS manufacturer shall directly employ a nationwide service organization, consisting of factory trained field service personnel dedicated to the start-up, maintenance, and repair of UPS and power equipment. The organization shall consist of regional and local offices.
The manufacturer shall provide a fully automated national dispatch center to coordinate field service personnel schedules. One toll-free number shall reach a qualified support person 24 hours/day, 7 days/week, and 365 days/year. If emergency service is required, response time shall be 20 minutes or less.
An automated procedure shall be in place to insure that the manufacturer is dedicating the appropriate technical support resources to match escalating customer needs.
3.2.2 Replacement Parts Stocking
Parts shall be available through an extensive network to ensure around-the-clock parts availability throughout the country.
Recommended spare parts shall be fully stocked by local field service personnel with back-up available from national parts center and the manufacturing location. The national parts center Customer Support Parts Coordinators shall be on-call 24 hours/day, 7 days/week, and 365 days/year for immediate parts availability. Parts from the national parts center shall be shipped within 4 hours on the next available flight out and delivered to the customer’s site within 24 hours.
3.2.3 UPS Operator Training
Operator training courses for customer employees shall be available by the UPS manufacturer. The training course shall cover UPS theory, safety, battery considerations and UPS operational procedures.
3.2.4 Maintenance Contracts
A complete offering of preventive and full service maintenance contracts for both the UPS system and battery system shall be available. An extended warranty and preventive maintenance package shall be available. Factory-trained service personnel shall perform warranty and preventive maintenance service.
NOTE: These Guide Specifications comply with the format outlined by the Construction Specifications Institute per CSI MP-2-1 and CSI MP-2-2.
Please refer to Document SL-24530, (3/04).